-
December 2023 by Humberto C.
Terrible customer service experience! I shipped an item for next day delivery. It was delivered one day late. Given the UPS guarantee delivery for this item, and after trying to claim a refund, I was informed the driver was new and picked up the item late and that UPS would refund the delivery fee. The fee never arrived and after a few calls back and forth between the UPS store and UPS, both blamed each other for the lack of refund. UPS blamed the UPS Store because it's a franchise, and the UPS Store blamed UPS because the refund should come from the delivery company. As the client, I was left in the middle of this non-sense and no refund was ever made. Fair warning here - while UPS Store and UPS may operate as the same company, they are not, and they do not stand behind their guarantee. I'll be staying far away from UPS and UPS Store for my future deliveries and encourage you to do the same. The folks at this location, including the Manager and the Owner were given an opportunity to make it right, and neither did. The owner never even bothered to call me back, despite the Manager's offer to have them do so.
-
December 2023 by Monique Beaudoin
Had the best service it was excellent, going in to get my package. Young man was knowledgeable and went above and beyond to be of help to me.
-
November 2023 by Abu Faisal
I have been to this store multiple times. Tanner is very helpful, polite and quick at work. Always provide proper information regarding the cost options and estimated dates of delivery.
-
September 2023 by Sarab Raj Singh
Tanner the team manager. Team of a guy with great positivity and enthusiasm. Love the passion and amazing service.
-
September 2023 by Ravi Singh
Tanner and Staff are very professional and very helpful. We got there today just as they were closing and we had to mail some very important time sensitive document. Tanner was kind enough to let us process our package in his time. Great service and nice people!
-
September 2023 by H Reyes
Tanner was really helpful. It was very busy when I went to the store but he was still smiling and he ensures he greets everyone. He explains the process very well and he juggles his tasks excellently. Even though I was with 4 other customers in the store that time, I can see everyone is still happy interacting with Tanner and calmly waiting to be served. Great customer service.
-
September 2023 by Jayme Harper
for our Not for Profit community group - at Hubbard Station; we decided the cheapest option was Canada Copy on Monarch St - however they do not take Walk-ins, so we went across the street to The UPS Store where we were welcomed with open arms and great customer attention and service from the Managwer "Tanner" what a complete opssosite from Canada CopyKudos to the team at The UPS Store Bayley - AjaxThank you
-
June 2023 by sierra cruvelle
Gia was absolutely delightful to work with. I’ve never had better service at this location. She was thoughtful and patient while also assisting the other customers. She is very friendly and sweet and always takes care of my printing needs. I will definitely be back for her!
-
June 2023 by Ann Marie Strzelczyk
Amazing and very professional customer service along with mannerisms in my dealings with Tanner. I am thoroughly impressed with his knowledge of answering any questions as well. We need more trained like him. Thank you Tanner. Amazing overall on your behalf.
-
June 2023 by Kevin Wilbur
Absolutely blown away by the service and speed by the young man, Tanner. I have been in the store a few times in the last month, and despite this employee working alone, I received better and quicker service from him than I did when the other 2 were working together. Glad this place has the old Manager back.
-
June 2023 by Louisa Munro
Gia at the bayly location was amazing. My 18 month old was very uncooperative but Gia stayed patient and just as I was ready to give up she caught the perfect passport photo. Thanks again Gia :)
-
June 2023 by Rita G
Everyone at this location is wonderful. Tanner went above and beyond to stay after his shift as I was running behind to print lanes. 5 star staff!!! Thanks tanner
-
May 2023 by Steve Whiting
I wanted to give a shout-out to Ali at this UPS location. I needed help with packaging a large item for an Amazon return and when I got to the location it was past the 3pm closing time. Ali noticed me trying to open the door not realizing it was closed and when I was leaving he called out to me to ask what he could help me with. He unlocked the door and proceeded to help me package my return. This kind of customer service is rare these days and needs to be highlighted when it happens. Thank you for your help Ali!
-
April 2023 by Andrew Claremont (andymci)
Had a large shipment bound for a tradeshow in the US. Jasmine was a saint in helping me through the process. Will definitely be coming here for all my shipping needs in the future!
-
February 2023 by wunmi huthman
Elham and his team always go above and beyond. Elham is very courteous and professional. I use their store for all of my business services : from shipping, copying and mailbox. As a small business owner they are a perfect solution and support. I recommend this store always
