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June 2025 by Terry Pearce
I needed to purchase a new walker for my wife who was being released from hospital in a few hours. I attended the Wellsise by Shoppers location at 15 Westney Rd N, Ajax to see if they could accommodate my wife's needs and was greeted by a very nice yound lady name Musfirah. My wife had previously purchased a walker, but in our opinion that walker was a bit on the flimsy side and my wife didn't feel secure using it. My wife had just had major back surgery and needed a device that was secure and sturdy. It's always difficult purchasing something for someone else because they're not there to help with the decision. I really needed some expert advice and recommendations and am pleased to advise I received that and more from Musfirah. I waited until my wife got home from the hospital before writing a review because I wanted her imput and concurrence with the product I selected. I am pleased to advise that my wife has given a 2 thumbs up with the walker, its' safety features and sturdiness. My personal experience with Musfirah was terrific. She took the time to understand my description of wife's needs and her recommendation was perfect. I would absolutely recommend purchasing a product from Wellwise.
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January 2025 by J T
I recently visited the store to purchase a cane, and I had an exceptional experience! Nadi and Alex were incredibly helpful and went above and beyond to ensure all my questions were answered. They took the time to understand my needs and guided me in making the right decision. Their knowledge, patience, and genuine care made the entire process smooth and stress-free. I highly recommend this store for its excellent customer service and quality products. Thank you, Nadi and Alex, for your outstanding assistance!
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December 2024 by Jojo K
Outstanding service. Needed a box of ostomy supplies as I was in a jam. Alex called me back after looking tirelessly for the product even though she had initially said it was order only (I needed it the day of). She really went the extra mile and the people there treated me like family, would recommend to anyone.
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October 2024 by Lisa Lei
Manager at this location is horrible and rude. Not knowledgeable about their own exchange and return policy. Multiple stores that I called say that I can exchange my compression stockings as long as it’s unused and sealed and in its original packaging which in fact was the case. Even the website states that. Please train your employees properly, especially the manager.
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September 2024 by brian vickers
Just pathetic can’t give no star
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July 2024 by Michelle McLeod
Alex, I will say that the products at this location and services especially from the manager is extremely poor. I definitely would not have my aging parent purchase anything here as they do not honour a refund to items purchase and it seems like the agenda is to sell you as much as possible. I’m not please with the poor service here at all.
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April 2024 by J Ledger
Open til midnight and called just before 10pm to see if they had a video game in stock. For 10 mins no employees answered the phone. I had checked to other closer Shoppers which didn't have the game so I figured I'd save my self the 30 min round trip and call. Both Shoppers I visited had maybe 1-3 customers in thw store and zero lineups. Not sure what's going on at the Westney location that in 10 mins no one can pickup the phone. Eventually gave up I'll just order it on Amazon.
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April 2024 by David Vink
I had the most amazing experience at this location. The Store Manager, after sharing my fiances diagnoses of tenosynovitis was able to relate personally and walk us through various products and the importance of the healing process, helping me overcome some stubborness in my partner to ensure she makes a full recovery. I cannot thank Alex enough for her care and knowledge, would highly recommend this Store.
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March 2024 by Dave Vink
I had the most amazing experience at this location. The Store Manager, after sharing my fiances diagnoses of tenosynovitis was able to relate personally and walk us through various products and the importance of the healing process, helping me overcome some stubborness in my partner to ensure she makes a full recovery. I cannot thank Alex enough for her care and knowledge, would highly recommend this Store.
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September 2023 by Taylor Reed
Poorly trained employees who are not well versed in the products available in store. Unable to answer questions or advise on which attachments fit walkers in store.I hope management provides more training for the employees. At least 1 out of the 3 working should have some knowledge of the products. The lack of understanding made it difficult to make a purchase today and the no return policy did not help solve any problems.
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April 2022 by AdSmart Community
Benafsha was more than helpful today! Went above and beyond and answered all my questions... thank you for your help! A true asset to well-wise!
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April 2022 by Veronica Diaz
Excellent customer service by manager . She went the extra mile by printing double receipts for me.
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April 2022 by Tatiana Claros
Thank you so much to Alex for helping me with my purchase. I really appreciate it!
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March 2022 by Sarah Merchand
Alex was super helpful and went above and beyond to ensure I got everything I needed and more! She was understanding of my needs and was able to help me get a wheelchair on last minutes notice. She ensured my husband was able to come home to me sooner!! I can’t thank her enough for all her help! Plus she was super nice and friendly!!
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March 2022 by Mikhail Yurkoski
Gone in twice in the last month on behalf of a family member, and both times have experienced an excellent level of customer service. Job well done to the staff. I highly recommend using this location for all your lifestyle support needs.
