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March 2024 by SENSEIGLOSIMMER
Terrible branch if I could give 0 stars I would. I didn’t have access to money for months due to a stupid hold.for they said they would get back to me in which of course they didn’t . Kept saying they have to speak to other departments in which if you are the branch you would think they could call and get it resolved they brushed it off like there’s nothing more we can do not even a manager stepped in the manager was literally just sitting around not even helping the situation it was overall the worst experience and having stuff to do and I can’t because of this putting a hold was such an inconvenience and I’m terribly disappointed in Bmo’s service overall I’m so happy I switched over banks this is not how you treat customers at all. Especially knowing people go through struggles very disgusted with the branch.
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November 2023 by Jessica A
Very pleased with the experience I had at this branch. The staff were very knowledgeable, friendly, and pleasant overall. Will continue to visit this branch! Thank you to the team for your help and kindness.
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November 2023 by Jasmine Al-Sayegh
Super impressed with the service at this branch. I always get prompt and personalized advice tailored tomy financial needs and goals. Everyome I’ve interacted with at the banch has been very kind and helpful, and any questions or concerns I had were always thoroughly discussed so I left with the information I needed. Highly recommend this bank.
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November 2023 by Duane Markle
Very disappointed with our mortgage refinancing experience with BMO, the bank of the Canadian military. Extended and prolonged closure cost us additional expenses in interest charges at an open rate and any request for compensation from the manager was ignored. Additional costs such as back-office fees and other fees were not explained to us and reduced our expected return from the refinancing. The manager also made unusual requests for us to send extremely private information over the internet due to the inconvenience of the bank being closed for renovations. Will seriously reconsider doing business with the bank of the military in the future.
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October 2023 by Dean S.
This branch is currently closed under construction. Why hasn't anyone updated the Google hours of business to reflect this? I drove 30 minutes only to be greeted by a construction team and no employees were on site.
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August 2023 by Matthew Swanton
This is a very terrible place, the front desk employee's are apologizing to people for their employee Sandra who apparently handles mortgages. I wasn't even the one that was dealt with I was in line but she repeatedly insulted a young Asian woman and said "I don't have time to deal with you I'm leaving" at 3:30 pm "you're giving me problems to deal with and I don't want to do it" and so on for like 30 minutes this poor girl was badgered by this woman. She just wanted to know if the bank had fixed THEIR mistake on her mortgage like wow does a bank get any worse?Steer very clear of this place if you don't want to get harassed and screwed
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December 2022 by Amanda Scholtz
There is always a line up, and never enough staff. The 3 times I had to go there, was painful since the staff member did not know how to process my request, despite her being the senior staff member.The average wait time at the tellers are 30 mins or more!
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August 2022 by Jenosan Jeyaseelan
I been with BMO for 14 years yet this be the worst branch I have ever visited. Writing this after the 4th visit.
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May 2022 by Sonya Tan
I visited this branch on a Saturday, and the very kind and helpful teller Jericho advised me he was unable to process my request (despite trying a few times) because it wasn't a business day. I returned on a business day to find out Jericho had followed up and processed my request the following Monday. He was extremely helpful and professional, and went above and beyond to provide assistance. Thank you!
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April 2022 by Rick Steinhauser
We to return three maybe four times to consolidate a mortgage. The mortgage manager knew her stuff that was a great experience. The tellers were great. Hit and miss quality of service.
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March 2022 by Jennifer Shelson
Horrible, miserable staff.
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March 2022 by Matthew “Bing-Bang2384” Bingham Nemeth
It's my bank
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March 2022 by Kc Budders
Did not feel confident in the level of knowledge that our mortgage rep had.
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March 2022 by Bill V
Was in 27 May 21 and dealt with Melissa. She was very helpful and assisted with opening new credit card and conducting a balance transfer. Very polite and no issues as some of the other reviews state. All was done quickly and professionally, and I’m pretty sure she was smiling behind her mask.
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March 2022 by B MS
My recent call to Alliston branch about my concern with my investment information was excellent, the new staff is well trained and caring. Melissa is great! She helped me with all my concerns even tho it was over the phone. Will recommend this branch to visit.
