Herbert's Boots & Western Wear is a family-owned business that has been serving the Ontario region since 1958. They pride themselves on having the largest selection of western boots and apparel in the area, as well as a vast collection of safety boots, hiking boots, motorcycle boots, jackets, chaps, and sandals. With two convenient locations just an hour north of Toronto, customers can be sure to find what they're looking for. Reviews of the store describe a welcoming and friendly atmosphere, with knowledgeable staff who are eager to assist customers. The country/cowboy ambiance is praised, and the selection of high-quality leather products is noted. While one reviewer felt the staff were a bit overzealous in offering help, the overall customer service experience is described as amazing, with the staff going above and beyond to ensure satisfaction, even checking inventory at their other location. Both in-store and online customers have been impressed by Herbert's commitment to providing excellent service.
Herbert’s Boots is a fantastic place to shop. The selection is excellent, with plenty of quality options to choose from. The staff were friendly, knowledgeable, and genuinely helpful without being pushy. On top of that, the prices were very reasonable for the quality offered. Overall, a great shopping experience—we’ll... read full comment
January 2026
everyone is always friendly and willing to help. Elizabeth was very knowledgeable and helpful!
November 2025
Haven't bought anything yet, but emailed them for pictures of a pair of boots I wanted and they sent me images. Great customer service.
