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January 2024 by Brett Nadeau
Thank you Jane & Lindsay for setting me up with my new Sierra ?
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October 2023 by Heather MacDonald
Service is unparalleled.!! As is their Knowledge and experience. Kindness and fun abounds .10 stars ?
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August 2023 by Jennifer Childs
I had issues from day 1. They did fix one thing but who sells a vehicle with electrical tape holding the windshield wiper on or no spare tire!?!?
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August 2023 by Bree MacRae
Pricey but worth going to. Knowledgeable, accommodating and honest staff. Phil is a pleasure to deal with, and the rest of the staff are great, too. They make sure your car is in tip-top shape whether you’re getting an oil change, or brakes, or anything else. I bought my car here and I go to them for almost everything. ☺️
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May 2023 by Herve Despres
Update: Dealership owner contacted her the next morning with sincere apologies and made things right. Thank you.…….My partner booked an appointment for tire change and oil change. Dropped the car off at 8:00 am and I drove her to work. At 3:30, I picked her up at work so she could get her car at Reid’s. It hadn’t been touched!!!! She waited from 3:30 to 5:00 pm at the dealership for the service to be completed. Unacceptable customer service!!!! Her time was wasted while the service was performed. They had the vehicle all day!!!!! Never again.
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May 2023 by Steve Dejoode
Not happy at all with the service after purchase. They tend to ignore issues or even returning a call. Chris great communication and great experience is the only reason for the 1 star. Bought the truck in February. When I got my truck right away I had random brake squeak after sitting overnight. Before my 1 month warranty I had asked the service department if they could see what’s wrong before it ruins the new pass and rotors they had just put on. I bright truck in on a Saturday and waited in the waiting room. After bout an hour was told it’s just because the new pass have build up and squeak a bit at first. Thought it was funny only one tire but. It’s been 3 months now I believe the rotor is done as I have that shake now when braking and the squeak is all the time. I’ve sent many emails with promises to call back and nothing. On top of this I ask about the spark plugs as truck now has just over 160k. Technician says yes dealer recommended to change at 160k. I bought the truck with 158k. Think they could have changed the plugs since it’s dealer recommended. And I have had a couple electrical issues aswell that I do understand is on me to fix but now with the added cost of most likely replacing the rotor pads and what I believe to be is a faulty brake caliper, it will cost me about $1000. Again the lack of communication once I purchased is what upsets me. $50,000 is a lot of money to sign for to have to pay $1000 repair less then 3 months into paying. Great sales service, ABSOLUTELY HORRIBLE SERVICE DEPARTMENT AND MANAGEMENT.
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May 2023 by Larry McNulty
Just bought my 3rd vehicle from Chris Coady. Great experience each time! A straight shooter !Very trustworthy...I would do it all over again! I used to make my living selling for a dealership and know what to look for. Keep up the good work, Chris!!
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May 2023 by Nancy Stead
We have always been pleased with staff and service at Reid Bros. Today we took our Silverado for service and tire change. Got home and see on invoice NEEDS BOTH AIR FILTERS. They did not change them!! Should have checked the invoice before leaving Arnprior..,.one assumes when you go for a setvice the work is done completely.We called back,and were told to bring it back and they would change them. We live an hour away. Poor service today Reid Bros. Pull up your socks.******A very friend young man just came to our farm and replaced the air filters at no cost to us. Thank you Reid Brothers. That is the type of service we are used to from you. We really appreciate your fast and efficient resolution to our concern from yesterdays service.Job well done!
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April 2023 by Brandi Barrett
We came from Kanata. Chris was amazing he helped us get the vehicle we wanted. No pressure, not like the ottawa dealerships. Kept us updated every step of the way!!
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March 2023 by Rod Ellis (RockLane)
I have purchased 3 vehicles from this dealership in the past 7 years. They consistently go above and beyond what you'd expect from a dealership. I would highly recommend buying from them. I will definitely be back for my next vehicle. Considering most vehicles are quite reliable today, it's the purchase experience and after sales service that make the difference. And this dealership ranks among the best. Thank you to Trevor, Daniel and all the staff at Reid Brothers!
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January 2023 by Brett Phillips
I bought a truck here in Sept. They were hands down the best!!! I live 2 hrs away, not the closest dealer to me bet we'll worth the travel. It was by far the best experience I've ever had purchasing a vehicle. Not pushy at all, knowledgeable, and went out of their way to help me. I recommend everyone to Reid brothers!
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December 2022 by Phoenix Rising
A friends mother took her car in to get serviced for a catalytic convertor, Reid quoted $5000 for repair/replacement, another garage fixed it for $300 dollars. Not sure what's going on here but be wary!
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December 2022 by Barb
My experience at Reid Brothers was fantastic. We went to see Jane and had a specific vehicle we were looking at that we found on the website. It was all ready to test drive when we arrived.Jane also had suggestions for another vehicle on the lot. We took that one for a drive also and it was definitely the better choice for me. Jane makes sure you have all the options available to you before making a final decision. She is such a pleasure to deal with.When the time came to do up all the paperwork I dealt with Lindsay and she was professional, kind and caring. When I realized (weeks later) that I had forgotten something in my traded in vehicle, Lindsay went out of her way to try and locate it.I highly recommend the drive to Arnprior to meet with the professionals at Reid Brothers. You won't be disappointed :)
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December 2022 by Dave Porteous
We have a GM dealership in Carleton Place but I would much prefer to drive to Arnprior to service my GM vehicles. Service is friendly and knowledgeable. Also it's nice to know you'll see the same faces when you walk in the dealership.
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December 2022 by Sue Thompson
Very pleased with their knowledge and honesty. They make you feel at ease and want the best for you. Extremely happy with my purchase from them. Thank you Reid Bros.
