-
November 2025 by fern7767
Everyone in this bank are always so helpful, kind, and do their best to help you.
-
October 2024 by Jessica Reis
I have been banking with this branch for nearly 20 years. The customer service and inconsistency in “policy” atrocious! Donato, whom we dealt with today was degrading, condescending, and continuously implied that we could be potential criminals due to depositing weekly cheques from the same employer for the last 9 years? Suddenly, we are a risk? But, he recommended to apply for a line of credit? Make it, make sense.
I have never been spoken too in such a way.
Truly appalled and disappointed.
-
September 2024 by Brandon
Very bad customer service at this location.
-
August 2024 by Darren Lee
Stupid service
The manager doesn't care about customers
-
May 2024 by Jen Jen
I deposited a bank draft which was on hold, I didn’t realize this until the next day when I tried to pay my taxes. I went into the branch and teller said it was a system and there was nothing she can do. I asked to speak with a manager, Ash, and explained to him my situation, (I have been a client at this branch for almost 10 years and have a mortgage with them) , he was extremely understanding and was able to lift the hold for me. I am very grateful for Ash! Because of him I do not have to be penalized for my taxes being late. Thank you Ash for your understanding and being a great manager!
-
May 2024 by Michael Khalil
Great branch, great staff, great tellers! This branch in particular is one of the reasons I am so loyal to Scotiabank.
-
November 2023 by Peyman Zokaie
I usually visit this branch for more than 2 years very good customer service and helped me always and no line up even iam out of canada they help me to get best service I would like to special thanks to MARIA .
-
October 2023 by Andrew Crews
I've been a loyal customer of the Scotiabank branch on Yonge St in Aurora for many years. Over time, I've found their customer service to be consistently unfriendly and unhelpful. However, today's experience took it to a new low. When I sought assistance from the branch manager, Ash, I was met with indifference. Instead of addressing my concerns, Ash responded with a dismissive "I don't care" and even suggested I close my account. It's disappointing to realize that not only does this branch seem indifferent to its customers, but it also appears to have no regard for its own reputation. How are we, as customers, supposed to feel valued and respected in such an environment?
-
October 2023 by Chandler H
Sign on front door says atm is open until 10pm today yet they locked it early thanks…
-
August 2023 by gpschoe1
Worst customer service I have ever experience from a bank branch. This Bank Manager Donato Selveggi is never there and never responds. Staff refuse to provide his contact information. I complained to the assistant bank manager that the bank card they promised in 2-3 days was never provided and 1 week later was still not delivered. Then 1 week later a two letters arrive in the mail stating that customer service complaint was investigated and there was no issue and everything was resolved? There seems to be a specific issue at this branch with poor customer service and people covering there mistakes.This is surprising, as Scotia Banks Service in the past at other branches has been excellent. I hope they sort this out sooner than later.
-
August 2023 by Lucas Fitingof
Both ATM machines at this branch are not trustworthy. I deposited money into the left side machine and it took at least 10 minutes for the cash deposit to finally post to my account. This was via Tangerine, in all the years never experienced such a glitch. At least it went through. I don't trust the machines at this branch.
-
June 2023 by Jon Thom
Since when is “yeah man” an appropriate way to address a customer (several times)? The teller could not have been more checked-out and indifferent. Was more interested in checking his phone than paying attention to the customer (with eyes glazed over). Time to tighten up on the hiring process.
-
December 2022 by Hajir Rasouli
I worked at this branch as a security guard.The staff are nice and professional. Their behaviour is great.Especially the assistant manager: Michael.He is the nicest person I've ever seen.One more nice professional staff: Keyvan.He's an advisor and he is a very nice and welcoming person.I had a pleasant time talking to mentioned staff members and I'm pretty sure you'll have the same.I will recommend this branch to everyone.
-
November 2022 by Kam Lin
Teller had a rude mannerism
-
November 2022 by Perfection
Thank you so much Olivia✨you are awesome and smart beautiful smile and good vibe thank you for everything you did today for me and this is second time you did so fast and perfect!!!✨?
