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February 2024 by margaret morrison
Paid $100 to have medication delivered as they will only deliver on a TuesdayMy physician contacted them.it was due for refill today.to Co ordinate with theirBancroft ida delivery date of Tuesday, ONLYHE AUTHORIZED REFILL FOR 1 DAY AMOUNT OF MEDICINETHEY WERE TO REFILL again Tuesday my doctorThey didn't refill today . MyPrescriptions I need to live through night were Not in bag. Not refilled not given to delivery personI did not receive them even though I paid the delivery Minecraft. Ida could not take the time to ensure that my prescriptions were filled. Properly filled correctly given to deriver without incident, but none of that occurred. Find yourself a pharmacy that takes the time and do diligence to do things correctly which is not bancroft Ida.
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December 2023 by Mr. Null
I've been a regular at this pharmacy for quite some time now, and there's so much to appreciate about the place. First and foremost, the dedication and professionalism of the two high school students, Mason and Jocelyn. Their commitment to providing top-notch service, coupled with their genuine care for customers, is truly commendable. They go above and beyond to ensure everyone's needs are met with a smile.However, amidst this exceptional service, there's been a noticeable contrast in the performance of one of the new hires, Sheila. Unfortunately, interactions with Sheila have been lackluster, lacking the same enthusiasm and attentiveness found in her colleagues. It's a shame because the overall service excellence of the pharmacy is somewhat diluted by this contrast.On the brighter side, the pharmacy itself is well-organized, stocked with a wide range of products, and the atmosphere is welcoming. The efficiency and kindness of Mason and Jocelyn largely overshadow any minor shortcomings made by Sheila. Their work ethic truly sets a high standard for customer service.
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November 2023 by Slosh MaGee
I frequent the Bancroft area for the past 20 years as my parents live just outside of town and I dropped into this location a couple weekends ago looking to make a purchase at the fragrance counter only to be rudely brushed off by one of the pharmacists (the white lady with short blonde hair) and was told to come back tomorrow as "the girl" who works behind the counter wasn't there. The young cashier who helped me a couple days prior had the key to the cabinet and had no issues helping me make a couple purchases on that day. She was also there this particular day and hid behind the pharmacist counter. When I approached her the other pharmacist (short malato lady with dark hair) brushed me off again stating they were "short staffed" and that the cashier was needed to answer "incoming calls". I counted a total of FOUR employees on the floor that day (one young male teen at the cash, another young female cashier, and two older female pharmacists) and ONE customer in the store (me) and they ALL brushed me off. NEVER have I been so INSULTED in my life! I will NEVER do business at this location and will gladly drop into the local Shoppers Drug Mart which is only two short blocks up the main road. An absolute HORRIBLE experience being to told to come back another day when I spend 20 minutes driving into town. There was absolutely NO excuse for this kind of treatment As I really DON'T CARE to hear it). Having worked in the customer service field for 30 years this experience was a complete FAIL on your part. If I could rate this establishment a -5 I would gladly do so. EAT IT! P.S HALF of your fragrances at the fragrance counter are RANCID and expired. SHAME ON YOU for selling spoiled products to your customers.
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July 2023 by Dee L.
Was on vacation in the Bancroft area and needed to see a doctor. This pharmacy has a virtual clinic and they helped me right away! The service was better and faster than any walk-in clinic in the city I’m from.
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April 2023 by michelle carter
Big shout out to Decema and the pharmacy staff for going the extra mile to help me with my medication delay. You rock!
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December 2022 by Mairin Kelley
Friendly staff. My medication is always on time!
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September 2022 by Gord Rodin
IDA was the only place that helped me get the wound care desperately needed for my son who burned his hands. The pharmacist found me the burn cream needed and helped me choose the right bandaging products. The other drug store just shrugged and said they could not help me. I found the staff so patient, kind and helpful. I will be going to the Bancroft IDA now for all my pharmaceutical needs!
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April 2022 by Dawn Renee' Grinsteed Schwartz
Pharmacy team, very educated on Rx refills.Staff very helpful ,prices we can afford.Girls on cash,always friendly..great sales on gifts..and clothing.Love the store.
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February 2022 by Medicare Clinic & Main Drug Mart Pharmacy
Very professional team, love dealing with them. All my med's delivered on time with no delay. They always call to remind me for my coming med's. Highley recommended. Thank you IDA Drug Mart for support & help.
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February 2022 by Shama Akbar
Great pharmacist...love dealing with..very knowledgeable team. Can't deal with any one else... They knows me by name and my medications always on time....best thing ever GREAT PRICES...Thank you team.
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February 2022 by Scott Plummer
Great customer service. Went in to pick up my prescription, had a number of questions and the pharmacist quickly helped me addressing my concerns.
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February 2022 by Steve S.
For those that don't think that reviews are important me and my family just moved into the area around Christmas of 2020 and needed to find a new local pharmacist to take care of our prescriptions since my wife and I both need a lot of prescriptions and after looking through the reviews for the three drug stores in Bancroft we definitely won't be doing business at the Bancroft IDA Drug Mart . Thanks to everyone that takes the time to review companies and the way that they treat customers!As an addendum to the above review that I posted in December of 2020 I'd like to say that I got a reply from the owner of this IDA about four hours ago complaining to me about my review and then noticed approximately twenty new reviews that were all posted about three hours ago and that were all five star glowing reviews.Stay away from this place if you're looking for an honest pharmacist!
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February 2022 by Talida Andrews
Best pharmacy in town.Thank you guys for your help.Amazing team, fast, knowledgeable and they care about their patient in every aspect.They will go the extra mile to save you a $.
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February 2022 by Karen Hill
Terrible Service! If you need a place that cares do not go to the IDA in Bancroft Ontario. The Pharmacist is not compassionate or service orientated in any way.Very nice counter staff!!!
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February 2021 by Bob Seger
The most employees behind the prescription counter of any pharmacy I have ever seen, and I mean there's always in excess of 12 people behind it and yet, the slowest prescription re-fillers/processors on the planet! If Shoppers wasn't so lax in their customer privacy issues, I'd be back there in a flash!
