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November 2024 by Spodermin
This branch is awful. Completely empty inside yet nobody answers the phone when you call. 2 week wait to see a financial advisor? I have never even had to book an appointment before. Seems like all the abundance of new customers take presidence over lifelong CIBC customers. Definitely time to change branches, maybe time to change banks all together. After calling the branch several times with no answer I went in and was told to call the 1800 line. Thanks a lot. Please note every other CIBC branch in Barrie has a 2 star rating on Google. Take your business elsewhere. Save yourself frustration.
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October 2024 by Greg Quinn
Zero competence. Zero customer service. Zero responsibility. Zero respect. Go anywhere else.
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August 2024 by Aecoh32
Worst bank in Barrie by far. Services are never completed properly and staff is always as unhelpful as humanly possible in correcting errors. This is the second time I’ve been incorrectly charged because of a mistake on CIBC’s behalf. Will be taking my business elsewhere once the money is back in my account. Save yourself the headache. Go somewhere, literally anywhere, else.
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July 2024 by Alona Taratuta
I just spent 30 minutes on the phone trying to reach someone on their general line. Not a single person at the branch is picking up the phone. This is ridiculous. Horrible customer service!!!
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February 2024 by Austin Cole
The term “bankers hours” is suiting here.
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December 2023 by Jennifer Barton
Always good service , and never a long wait .
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December 2023 by peter janjanin
Thieves! They stole $1500 from my elderly mother!
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November 2023 by Андрій Заганяч
I want to thank Justin Fuciarelli for his work and professionalism, for taking the time to help me and my friend open an account. At first, he offered to write on any free day and time for an appointment, but when I said that I needed to do it immediately, Justin said now I will see what I can do to help, and he helped??for which he is very grateful????professional in his field!
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November 2023 by Chester
Quick and easy
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September 2023 by Aaron Schrijver
We recently had the opportunity to work with Katherine W. from this branch and she has been absolutely wonderful for us. She went out of her way to make sure that we were taken care of and was very thorough in her efforts.
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September 2023 by Oksana Rotman
They ask too many questions for simple transactions. I felt like I was crossing the boarder from Mexico to USA. Very rude also.Avoid this branch of you can
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September 2023 by Dmytro S
I had the pleasure of Hina Khan, who helped me today. She was very kind and very knowledgeable. I would recommend her very much to anyone looking for assistance.
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June 2023 by Ana Maria Rodas Londoño
I recently had the pleasure of dealing with Alexandra who provided the best customer service I've ever experienced. From the moment I walked into the branch, her warm and welcoming demeanor made me feel valued and at ease.What sets her apart is her exceptional dedication to customer satisfaction. She listened attentively to my needs and went above and beyond to deliver personalized solutions. Her patience, knowledge, and clear communication made complex banking processes feel effortless.In a world where outstanding service is rare, Alexandra sets a new standard.Thank you Alexandra!
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May 2023 by Anmolpreet Singh
It was a nice experience. Alexandra Mendonsa guided us very well. She gave every information possible in great manner.Worth a visit.
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April 2023 by Deb 65
Trying to close my deceased parents Visa card and have the last visa bill forwarded to my home address but the will did not state that I am the executor because all the executors are deceased so no one helped me. I was sent here by three different people that work at CIBC very unknowledgeable if you were on your deathbed, close your accounts before you die and tell your survivors not to deposit there inheritance at CIBC they suck !!RBC is more empathetic expressed their condolences to me unlike the yahoos at CIBC
