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February 2024 by Daryl B
Decades-old Vaughan-based discount retailer FactoryDirect.ca, also known as Factory Direct, is closing all of its 14 locations.A liquidation sale with more than $10 million worth of merchandise is scheduled to begin on Saturday, Feb. 17.
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February 2024 by A M
great deals!
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February 2024 by Todd Sorsoleil
I bought a vacuum that lasted 2 months from this store. Alot of the stuff in this store is garbage buyer beware ? $70.00 waste of money
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February 2024 by Natalie Boisvert
I've been a loyal customer for over a decade.Impeccable service from T.J. (my favourite customer service representative in the electronics section).Very knowledgeable and helpful. He knows his stuff and has helped me get the best value for my budget.I've purchased smart TV's, laptops, phones and household items from here. It's my "go-to" store for the best service and price. Location is very convenient.
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January 2024 by RJ K
Had a problem restarting device.Cyriac diagnosed and addressed the problem quickly.A friendly, diligent, and knowlegeable individual. Thank you for your capable help!!
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January 2024 by dave senior
Got a great deal on 3rd Gen AirPods, they would not connect to Find My, after confirming my purchase, manager TJ replaced them after understanding I had been on the phone with Apple prior doing troubleshooting. Great, fast customer service. Thank you!
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January 2024 by Emanuel Distefano
Top notch! great costumer care thx TJ and Jay will definitely be back!
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January 2024 by Alexey Alekseev
Friendly staff and good deals.
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November 2023 by A N
Rip off. Bought earbuds that were listed as "new". Came preopened, sealed with tape, one headphone had someone nasty earwax in it, the other earbud doesn't even work.Don't waste your money at these stores. They sell cheap garbage that the try to pass off as new.
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November 2023 by Chris Ewles
Bought a surface tablet. Was told it was grade b(light scratches) I accepted this. Apon closer exam at home realized one of the scratches was a hairline Crack under the glass of the screen.. went back next day.. their immediate answer was it wasn't like that when it left. The salesmen wasnt even consulted to ask if it was noticed.they refused to help and put blame on me..buyer beware this is Not reputable company
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November 2023 by Dakota North
Good deals, and they always have what I want in stock.
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October 2023 by Mark Bjel
Have to commend the amazing service I received from this location, staff is very helpful and friendly and were able to help me out with a TV purchase. Would definitely drive here from hamilton again!
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August 2023 by Andrew Bunting
Bought a pair of large PA speakers, when tested at home one had sound quality issues (risks of refurbished). I called the store and they put one to the side for me. When I went in to exchange it, and the manager let me switch to a better model that just went on sale. The staff and customer service are top knotch!
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June 2023 by Ihor Kowal
Customer service was excellent. Good prices for things offered. It's like Honest Ed's of electronics stores.
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June 2023 by James Anderson
My wife purchased a television on Friday June 16 2023 There employees assisted my wife with putting it in her van layed flat I opened the box at home that evening and the screen was damaged I have been in contact with management and there's nothing they can do even though there employees laid it flat in the back of the van even though on the receipt it states not to lay flat they don't stand behind there products just there policies happy Father's day not happy