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February 2024 by Ron McCallum
Seems like it will be closing soon now that Lowe's has converted to Rona ?
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February 2024 by Doug Rolling
I find i jave to wander around for a very long time to ever find someone who works there
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February 2024 by Judy Hawkins
Store gets a fail on making picking up an online order as difficult as they can possibly make it.. SAYS park at the contractor entrance then you are instructed to walk to customer UN ~friendly service desk ... To go BACK to where you came in... Then met a staff who say but the front of the store is up there.. WHY would you park here??? Clearly this person has never stepped beyond the door she works at... LOOK AT SIGNAGE!! Pick up ONLINE orders HERE THEN went into get a part for a pop up bath tub stopper THAT WAS put in 6 years ago BY RONA WE INSTALL ( Full bathroom renov and new bathroom added all done by THIS STORE !!) .. 3 staff looked at this non popping plug .. and told me to go to a speciality plumbing shop as I had a QUIRKY thing of nature...THIS pop up plug that had been purchased at Rona in the first place.. I left Rona and Went to a long standing Hardware store in Barrie..in 5 min it was explained what I needed to make sure replacment worked was a 5/16 bolt to connect in the drain hole.. ( crux of the installation success of this part ) and was in my hand .. and I was heading home for a good soak .. This USE to be a good store but now ....I was in disbelief... as mentoned in other comments... Customer service is not evident... Times are tough but there is a THREAD here...Will be thinking twice now if I really need to shop this store.
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February 2024 by Alanah
Great place ! Super good deals and extremely helpful plus amazing staff ☺️
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February 2024 by Cameron Carpenter
Great place
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February 2024 by Nikolaas Toebes (Mr. Toebes)
Complete waste of my time.Went to rent the blow in machine. Paid the deposit, bought all of materials then waited 40 minutes for someone to tell me the machine wasn’t there. So had to now wait for a refund on the deposit for the rental as well as all the materials I bought.Well guess what, it takes 3-5 days to get a refund on a credit card. So now I have 1000 tied up on my credit.I didn’t even leave the store and hours of my time was wasted as money tied up on my credit card. Not to mention the lady at the self check out had no idea how to search up my company by phone number on the computer. Which I had to show her how so I could get my own discount. Ridiculous.Not to mention. The exact same day I purchase a vacuum from the other Rona plus location and bring it home to notice there is missing parts and had to again go back to the store. This was a horrible experience this was all in one day.I will continue to take my $10,000 monthly account elsewhere.
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February 2024 by evangelista onel
Last 10 days we ordered flooring and the person who helped us said oh no one can move the flooring for you it was in the warehouse, so they did not sell the tile. We have to go back the next day like to drive for an hour to get the flooring. It sucks. Today we bought a broken box of flooring and asking for a deal as it was like the last piece. Then someone found a full box, transfer the missing flooring and sold us the broken box to make it full. What a customer service? Instead of offering the new box they just don't care. We lost the receipt from 10 days ago and were planning to rate both surveys to the lowest score!!!! Anyway, I will repost this on google review. This branch can do better, anyway looks like they do not care.
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February 2024 by Rob E
Kind of gone downhill. if you know what you need and where to find it . It's a convenient spot without travelling to far away. If you don't know what you need. (Good luck)
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February 2024 by Max Derdall
Jeff is the man, he was fast, and got me exactly what I need!!
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January 2024 by John Florian
They had everything I wanted. Staff was helpful.
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January 2024 by Mo ElFar
Good branch with lots of products and helpful staff
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January 2024 by himanshi gupta
Savar Dhawan is a great employee(plumbing) who always presents himself to help the customers to find the products in various aisles.
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January 2024 by Ambreen Ali
Great customer service
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January 2024 by Hitesh Nirola
Great environment , the associate Harkirat helped me in finding the correct product and at the checkout the cashier Tanbir assisted me very well , great service keep up.
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January 2024 by Suzanne Petrie
What a terrible shopping experience.Employees who give out inaccurate information to having absolutely no tellers available upon exiting. I'll not be back unless I'm desperate for an item.
