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January 2024 by robyn clarke
Predatory sales practices. Overpriced products. Hayley specifically is a scammy saleswoman who needs to get a real job. Depressing you have to work at a place like this I feel bad for you.
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December 2023 by Marcey Rivers
In February 2023, I too responded to a Facebook ad like numerous others to a "LED Skin Rejuvenation Facial" for $79.95 (regularly priced at $350). They do not offer "spa facials" as this is a sales tactic to get you in the door to upsell very expensive products. Please take the time to read my "long" review and be weary of the 5 star ratings unless this is something you are actually looking to purchase. I notice that there is a current ad on Facebook.Each time I was there the representatives would give me the exact same sales pitch. They would start off with a very high dollar amount and when you declined the offer, they would offer you a better deal and include "free items". They would leave the room multiple times to "call" their Head Office to try to get a "better" deal for you. They even would give up some of their VIP dollars towards a discount to help offset the cost. They would ask that you not disclose the discounted price to anyone else and request that you leave a Google Review on their website.I thought that I would give it a try as I was advised that it was risk free and could return the LED product for up to four months if I was not satisfied. It also included a lifetime warranty, 6 months free facials and free skin care products for up to five years .... so, really, what did I have to lose!At each appointment I had to wait for at least 30-60 minutes with appointments lasting two hours or more in order for them to try to upsell the LED products.When I attended my third appointment, I met with a different sales representative. I was advised how lucky I was to be able to see this customer care person as she is not normally at the Barrie location. Apparently, I had the wrong date, therefore my previous representative was not available as she was with another customer. I know this was not true because I was not available the date she advised I was "supposed" to attend.You guessed right, this is where she upsold the LED products to include everything I would ever need for my skin type. She also included the first product purchased into the new package "free of charge" and cancelled my previous payment contract.When I left I realized I forgot my sterling silver, precious stone necklace, on the counter in the room, as I had to take it off for the treatment. I immediately called and was advised that she would put it in the office to keep it safe until my next appointment.After numerous calls I was advised that it could not be located. As it was in the office, I suggested that it had been stolen by another employee. The representative then said it may have been taken by another customer.... what??With several attempts and messages left to follow-up, I somehow managed to speak to the Manager who is not located at the Barrie location. He was not aware of the situation about my necklace. As I never opened or used the recently purchased products, he agreed to give me a full refund on return of the items.... my necklace was never located.
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November 2023 by abdul syed
Amazing results I can see for myself.Thanks Rachel.Fantastic service.Infra red light helps increase collagen.Superb results in a short time.
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October 2023 by A J
Wouldn’t trust this Salon with a 10ft pole. Scam artist and did not abide by their contract. Scam scam scam!Illegal practices, not a single person has a credible certificate. Store looks completely dead, spent 2+ hrs here and not a single lady came in. Fake 5* reviews, real ones seem to all have the same experience. It’s just a matter of time…
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May 2023 by Mat Gravel
I just saw Kimberly and was very impressed with the products she showed me and how fast they worked because of her I have found a way to clear up my eczema.Also thebstaff are super friendly and amazing at explaining how the products work and how to use them .
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May 2023 by Costum Caostum
Amazing service , the ladies are super kind and helpful.Had a good experience got lots of knowledge about my skin and the results I got are priceless.Recommend to give it a try they changed my life . I’m more confident about myself and finely I get to love what I see on the my mirror.
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April 2023 by Coach Real
My experience at Kristal Cosmetics in the Georgian Mall was super exciting and my representative Olga P. was superb. As a male in my twenties, my knowledge of this stuff was minimal. She was very knowledgeable and professional, which made me feel very comfortable about all the unknowns.
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January 2023 by michal shir
Thanks for all the supports and helping my skin improve after years of using dermatologist's products. Natural is better. Never thought this would be it.Not only do their products work the staff are informative, professional and actually understand what customer service is. A spa should make you feel pampered. This experience goes above and beyond. From head office to store front staff they are top notch. Highly recommend them!If I could I’d give 10 stars!!
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January 2023 by Derrik J
My experience in this store has been really good. My skin gets very dry in the winter time and was able to get some good moisturizer here as well as a Christmas present for my mom. The products here seem to be very high quality and are working well so far. Olga even sat down and explained how everything works and gave me instructions on how to use it. Very professional, friendly staff that know what they are doing.
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January 2023 by שני אלפרוביץ
At 28, I didn’t think that my face would just break out into adult acne when my skin through my teenage years was perfectly fine… but there I was. suggested a dead sea mineral cleanser, and a face moisturizer for oily skin. Ill be honest and say I thought originally this was a cash grab and wouldn’t work… I COULD NOT HAVE BEEN MORE WRONG! After using the dead sea mineral cleanser and the moisturizer, my skin looks flawless. It’s back to normal, my acne is nearly gone, I hardly break out anymore, and my face smells amazing too boot, that moisturizer smells and leaves your skin feeling so incredibly good. I was devastated when I ran out, and although the prices are steep, I genuinely believe they are worth every penny, and, they often have sales so buying these products doesn’t actually hurt the wallet too bad at all! Everyone who works there is educated and terrific with customer service, you can tell they genuinely care about you and making sure you get exactly what you need. I couldn’t be more thankful for this place, you’ll never see me in a Shoppers or a Sephora ever again looking for face products, that’s for sure. Thank you again you guys are phenomenal!!!
