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December 2023 by Eve
They mislead me into signing up for a personal training membership on top of my boyfriend and I’s pre existing gym membership. Pretty sure Devon, the personal trainer— forged my signature in places and told me that I was only signing a contract for “liability” purposes for the “complimentary” personal training session i did with him which was included in the original gym membership. I never received a copy of the contract, receipt, or an email afterwards to schedule/book a session. They charged my boyfriend’s credit card 383$ without his authorization alongside 2 other fraudulent charges. Tyler and Nicole, the so called “managers” will not cancel either of our memberships until it’s investigated and we told all the managers there that we were moving away from Barrie, therefore it all needs to be cancelled. Nicole kept disappearing when I adamantly told her I needed my membership cancelled. Tyler laughed in my face and kept making rude and demeaning comments when I tried to work things out and settle this so I asked him if I should contact my lawyer. He then proceeded to tell me if I “can’t afford to pay for my current memberships then how am I gunna afford a lawyer”. He acted like that is any of his business anyway? Regardless, it is extremely shady and the kind of business they are running over there is dirty. Tyler then proceeded to tell me that LA fitnesses legal team has the best lawyers around and they are unbeatable & wished me luck— in an attempt to create fear within me I assume? He clearly has no idea who I am but I wish you guys the best. I truly hope you guys all feel good about taking advantage of two 21 year olds who are just starting out in life and are struggling financially to begin with. Absolutely sickening. The only reason I rated this place 1 star was due to the blatant disrespect, lack of professionalism, lack of compassion, lack of awareness, and scam these people are supporting. Otherwise it is an amazing facility with good equipment, a basketball court and pool/sauna/hot tub. Something seriously needs to change with this location. I am conflicted in whether this is a management issue or an overall cooperation issue with regards to the way they are training their employees. I don’t know who the hiring manager was for Nicole and Tyler but it is probably in their best interest to reevaluate their decision on letting these two run the facility. It breaks my heart to see something so positive and motivating at the start when we first joined LA fitness, get ruined for my boyfriend and I because of the way we were treated by Devon, Tyler, and Nicole. I hope this is some sort of awakening for you three and I pray for the healing of your sick minds. UPDATE: I’ve updated this review from 1 star to 5 for the sole purpose of Wyatt. If it wasn’t for Wyatt and his professionalism in handling this situation, I would’ve taken legal action. Thank you Wyatt, you’re a godsend and truly deserve a raise. Thank you for refunding and cancelling the personal training membership with no questions asked. When i was explaining to Wyatt what happened the day my boyfriend and I came in— Tyler’s petty comments towards me — some employee who looked like he was in high school, and I’ve never seen before, had the nerve to say “I don’t think Tyler said that”. Wyatt shut down the employees remark immediately and apologized for his words and actions. If anything, Wyatt should be overseeing all the managers and employees at the south end location in Barrie. LA fitness was out of control until Wyatt came in to handle things with pure compassion, grace and professionalism. Props to you Wyatt, you’re a beauty. Stay blessed.
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November 2023 by Jessie Baby
Me and my kids love this gym! They are so excited to see the staff and kids club is awesome. Everyone is warm and welcoming management is Great! Love everyone at this gym nice and tidy as well as very accommodating highly recommend this location and gym
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November 2023 by Alexandra Coyne
Signed up for a free three day trial for this location and was unimpressed. It’s a gorgeous place but it was always so humid and sticky that you’d be sweating before you even started your workout. Speaking of sweat, no one, and I mean no one wipes down their machines at this gym, and they don’t even really offer supplies to the members to do so. A couple automatic sanitizer sprayers that you have to use multiple times to even get enough to wipe down your machine, big deal breaker there. And for some reason the bathrooms are in the same area as the sauna so if you need to use them, it’s a good 10° warmer in that area, I know that’s not something they can control but sanitation is.
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November 2023 by Kevin Ma (Myles)
Great place to exercise, people who visit are respectful and tend to return weights.Sauna here is pretty nice.
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November 2023 by Jeremy Robbins
Ridiculous. Kept charging me for personal training and membership despite letting them know I had cancelled.Gym hours aren't great on weekends, personal training was a waste of time with them, super disorganized, time changed constantly on their end and saw next to no results. Thousands of dollars wasted.
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September 2023 by David Madore
Went as a guest at 7pm. It was a bit crowded in the weight training area, but workable. All other exercise areas had sufficient equipment or areas available for exercise. Hot tub, pool, sauna, locker room, and showers were very clean. Gym has a lot of potential marketability.
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September 2023 by Matt Moylan
AVOID. Truly a garbage business. They will tell you your membership is cancellable at any time, then tell you you are locked into a full year paying them. Absolute dirtbags working here, avoid at all costs.
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August 2023 by Julie Purdy
Southend Barrie LaFitness was good last year but one staff member who is new was rude and inconsiderate. I have been going there as a steady member for two years and to get treated like I am garbage is a joke. She even disturbed me and approached me while I was working out too. I am quitting the membership for sure. No member who is paying that much should be treated like that. Someones locker got broken into.
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August 2023 by Gurjit Mahant
Large gym. Too many teenagers socializing and idling at machines and benches. Sauna has been good lately, but broken for a while in the past. Overall, a clean and tidy gym. Weights are put back properly and organized. Would definitely recommend this LA fitness location.
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August 2023 by Mike Balenzano
The equipment is outdated and lacks variety. Take out the excess cardio machines and add more weight machines.There should be more cleaning stations so that people actually clean the equipment when they are done.The wifi doesn't work very well and the TVs only offer 2 channels most of the time. The music is horrible and I can't turn my ear buds up loud enough to drown it out!The entire gym needs an update to improve the overall experienceThe only reason I'm a member is because of the price and location. The private gyms in Barrie are much better!
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June 2023 by Brandon
Love hate relationship with LA Fitness South end. When this place is packed it’s a nightmare. It’s not the biggest gym for free weights and with the traffic it gets after 4:30pm good luck getting a bench the high school boys are there texting. I’ve seen no crowd issues with cardio machines they have tons. Weight lifting machines get busy fast. It’s a pretty clean environment which is nice. I’ve been training here for 5+ years and it hasn’t changed much which can be good or bad depending on what you want from your gym. I love it for always being reliable and close to home for me. It works for me and I pay a cheap price due to how long ago I signed up (during a promo as well). The hours open aren’t the best for those that want that nice 24/7 I’ll workout whenever I want benefit. With the current prices if you are starting out I might consider GoodLife Barrie instead for a premium of around 60 a month. Great staff that lets you do your thing that is something I’ve always enjoyed, a great group working there. Check out other gyms but don’t leave this option out it’s a great reliable gym with great staff.
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June 2023 by Ashley Polischuik
Extremely dirty. Although the facilities are good, they do not clean well. This is the treadmill and stair machine I used today. So gross. They are never cleaned.
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May 2023 by Anna Gabrialdi
LA Fitness is a rip off. They close at 8pm on Saturday and Sunday and 10pm on Friday while other gyms are either open late or 24/7. They close on all holidays whereas other gyms don’t mind paying an employee stat pay to keep their gyms open. The customer service goes from 100 to 0 the moment they lock you in a contract. The water fountains are disgusting and constantly in disrepair. The equipment is old and needs to be cleaned. Last but not least, once you realize its simply not worth it because there are better options, you can not cancel your membership without going in to the gym to meet with a manager. In 2023, you can not send them an email or use the app to suspend or cancel your membership. CROOKS trying to make up on covid losses by ripping people off. At least bring back the towels if you are going to charge an annual cost in addition to the monthly cost.
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April 2023 by John McClean
Been a member since it originally opened. Too busy these days, like a daycare for kids who like to swarm coming in and one ties up the counter while the rest scoot by. Cleanliness has gone downhill, partially caused by too many people. Hard to get on equipment and benches in the evening. Large facility but losing its charm. Change rooms are filthy with numerous locker doors ripped off and bathrooms and showers need more attention, again due to far too many people. I will likely remain a member but wishing management would focus on running it properly.
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April 2023 by corrie campbell
I have been a regular member of this gym, and the sauna has always been a key part of my routine. It's been nearly two weeks since the sign went up saying that the sauna is out of order, and I am extremely disappointed with the gym's lack of urgency in fixing it. For a supposedly big and professional establishment, it's unacceptable to have such an important feature out of commission for such a long time. I hope the gym management will take immediate action to get the sauna fixed and prevent further inconvenience to their members.I will continue writing reviews until it’s up and running again.
