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November 2023 by Jen
I’m a type of person who hates walking into a gym and being watched. But Duane made me feel comfortable by showing me what I’m doing wrong on a machine or whatever I need. And that is what a true rep or person part of the gym should be like! He cares and listens to what you need.Carol is my personal trainer and the first time I met her I explained that I need someone to push me. Well I definitely got what I asked for and I couldn’t be more happy with my results. Also she is very outgoing and bubbly very easy to talk to but gets the job done. She makes you want to come back everyday and enjoy your workout it’s not a chore. I highly recommend this gym. The staff are amazing.
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November 2023 by Natascha Sankey
Love this gym! My personal trainer, Carol is a true gem. She is great at keeping workouts dynamic and you can feel how much she truly cares about your health and fitness. Plus, you can’t help but feel more energized and motivated just being around her. Duane has been a real help as well, making sure everyone has what they need and that we always feel welcomed and part of the gym community.
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November 2023 by Zombie Slayer
Great gym, very good quality and kept very neat and clean. Duane the manager is a great guy, and is good at what he does. Very friendly environment, great work!
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October 2023 by Raman Rangi
Very disappointing and rude customer service. I went to cancel my membership and the manager said it already been done. I didn’t got any email and after a month I got the call to pay the monthly gym fee. I went to the gym and they made it looked like it was my fault. I was explaining the manager whole situation and he was just smiling like I am doing a fraud. I really felt like he was judging me from my race. He was like me an Asian guy but there is always a difference between good and bad thoughts.
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September 2023 by Natasha Rose Van greunen
The manager Logan of this gym on cundles rd does not fully go through the terms and agreements of LA fitness and was complaining about customers and going into detail about these situations. they have been intentionally not disclosing when payments will be processed, when the annual fee will be collected, that you need to cancel 10 days before a billing date or you still get charged, and the place is highly unsanitary never saw them wipe the equipment once. When I called to cancel my membership because of these issues. I was told I had to go into the gym because they could not confirm my identification, I arrived at the gym to cancel like they told me only for there to be no manager so I was told since I had already came into the gym that confirmed my identification and my membership would be canceled that morning and I would get a confirmation email. The next day I called because there was no email stating my membership had been cancelled yet and they went on to tell me that I needed to come in again to cancel my membership and that was a huge inconvenience only for them to trick me into being less than 10 days in advance to cancel the payment before they charged me.DO BETTER LA FITNESS!!-Natasha van greunen
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September 2023 by Liam Barbour - Medcof
I went to the LA Fitness in Barrie. Logan was incredible provided me a pass to checkout the gym for a few days. Overall great customer service!
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August 2023 by Phillipe C
Flawless and friendly introduction to the gym from Matt. Definitely worth every penny with the amount of amenities, cleanliness, and the pool is a big deal for me. Highly recommend LA!
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August 2023 by Anthony Rupoli
This place is incredible. Massive with lots of equipment and even a pool and basketball court. Worth checking out if you’re on the fence. Also, Logan and the front desk were super kind and helpful.
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June 2023 by Dan Hirstwood
Good basic gym. It's almost always clean when I go in the morning. Pool seems well kept but, I don't use it. My only issues are with there not being any good spots to deadlift and there only being one power rack/squat rack/leg press. However, it's usually not too long of a wait. Lots of cable machines and cardio equipment for those who are there for that. Staff and other members are always friendly.
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May 2023 by Prabhleen Singh Sodhi
La Fitness has the worst customer service experience ever. I would never go there ever. The receptionists are so rude and act like they don’t want to be there. They got people activating your subscriptions over the phone but can jot cancel it and don’t tell you the T&Cs. They have multiple managers but only one lady manager Courteny can cancel your subscription and works weekdays 9-5 which seems bs and gives everyone a hard time. LA customer service took a couple of calls to give me refund for my subscription and made it seem like it was my fault that no one put any notes. Looks like I’ll be moving my business over to Fit4Less
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May 2023 by Ben Miller
I’ve been to this gym multiple times and by far the best part is the staff. They’re always polite and very personable. I highly recommend you come to this gym!
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April 2023 by Natalie K
Knowledgeable staff, clean facility, and great environment at Barrie Cundles location. Alissa M’s help at front desk makes the gym a great place to be. Also shout out to Logan’ Attwell for going above and beyond to support and provide assistance. A great gym.
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April 2023 by A Ritch
Great staff at the desk, lead me to Logan. He was open and easy going to talk to. Defiantly above standard gym. Super clean, great amenities and good crowd. Highly recommended for anyone.
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February 2023 by Tori Edwardson
Great variety of equipment but it looks like they haven’t cleaned in years… the machines are full of dust and dirt that looks like it’s been sitting there forever, and there’s dust and hair all over the floors in between the equipment… my allergies get terrible every time I’m here to train. Would highly recommend getting someone to deep clean the machines/floors. At first glance all looks good when you come in but it’s honestly kinda gross when you really pay attention.
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February 2023 by Luca Righi
Great selection of equipment and staff is always very nice and welcoming, no complains there at all.My only issue with it is the cleanliness. I see a lot of reviews saying how clean the gym is , but if you really pay attention it’s quite dirty. The dust/dirt is very noticeable on the floors , especially around the machines and free weight benches. It looks like those spots haven’t been cleaned in years. It truthfully looks like they only clean what you typically see at first glance ( I.e the front desk , the change rooms, the front seating area).I only leave this review becuaee I’m seeing a lot of people posting on how clean it is and I think it’s important they see the actual state of cleanliness of the gym. Having worked in different gyms for over 5 years now I understand the importance of keeping even the seemingly unnoticed places clean. A lot of people are allergic to dust.I hope this review is seen and that for the members sake it is cleaned up.
