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December 2023 by Veronica Humber
Jennifer Perry was extremely helpful, as was the design team as well. It’s nice to not feel pressured by sales people. Wonderful experience would definitely recommend!!
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November 2023 by Don Scott
We had a wonderful experience shopping at La-Z-Boy in Barrie, our customer service representative Rita was very helpful. She made it a pleasure selecting the perfect recliner in the right material for our needs. Thanks again Don and Pat
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November 2023 by charlene baptist
We purchased a love seat and chair from lazy boy. There was a problem with the chair. I was not satisfied with the response from customer service so I went and spoke with the sales person that was dealing with us, Paul Berendson. Paul came to my home which is 1 1/2 hours from Barrie. He came on his own time and resolved the issue.
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November 2023 by Mar M
Bought a very expensive chair and a half electric recliner. Although it looks beautiful… within the first few months it’s wobbly, creeky and the wood frame on the arms can be felt through the minimal padding. I contacted customer service several times but was simply told if there’s nothing broken or wrong with the chair there’s nothing they can do. I explained the quality is terrible and no better than a chair I can buy at The Brick for a fraction of the cost. I believe they gave me the floor model (after waiting months for delivery). I am completely unsatisfied with the quality of this chair for the price tag. Do Vendors not stand behind the quality of their products? Seems just because it’s a La-Z-Boy and has a large price tag…doesnt guarantee quality.
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November 2023 by Kelly Goddard
My husband and I are so thrilled with our purchase of a beautiful loveseat sofa bed and matching sofa. Our salesperson Jennifer was awesome, so knowledgeable and friendly. It is so nice to work with a salesperson like Jenny. She listened to us while we explained what we were looking for and showed us exactly what we had envisioned for our space. The whole experience was amazing, including the delivery and set up. Our new furniture are quality pieces that will last. We have purchased other furniture in the past from Lazy Boy, we trust the quality and durability and we are always happy with our purchases.
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November 2023 by Glenna Burke
Our salesperson, Rita Ann Campbell, was great. Very knowledgeable, Personable, detailed and very helpful in everyday.She was not aggressive and allowed us to browse peacefully, but was there the minute we needed advice, without any prompting.Beautiful store and not over crowded with furnishings. Enjoyable experience,
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November 2023 by AJ K
Went in to look at recliners on Saturday with my partner. It was not very busy. We walked around the entire store, and a number of employees saw us or walked by us, but no one approached us, greeted us, or asked if we needed help. Tried a number of recliners out ourselves over the span of maybe 25 minutes, and while the employees helped some others around us, none acknowledged us at all during the time we were in the store. We ended up leaving and ordering the recliner we liked on the Laz-Boy website instead. If you are looking to get good service or assistance while shopping, I would not recommend going here.
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November 2023 by Marilyn putman
Very pleased with the purchase of our furniture. The salesperson was very informative and provided extra assistance in witch pieces of furniture would work in our livingroom. The delivery men were very cautious in bringing the furniture into our home and placed it were we wanted it.Very pleased with our experience with Lazy Boy.
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September 2023 by Liz Style
Sales assistant was knowledgeable and pleasant.An excellent and successful transaction. Look forwardto receiveing the chair.
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September 2023 by David M Kurt
We needed advice and assistance in selecting our furniture. Rita was excellent and it was much appreciated.
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September 2023 by Carol Frizell
I had the pleasure of dealing with Paul Bergenson in the Barrie store. Paul was friendly, knew the products he was presenting, no pressure sales. I would recommend my friends to seek out this great associate for there next furniture purchase.
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September 2023 by Hardeek Vansia
We had the pleasure of working with Carolanne Wells to purchase a powered recliner. She was very patient in helping us find the right fit. I would highly recommend seeing Carolanne if you’re looking to make your purchase easier!
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August 2023 by Nathalie Georges DuBois
Very good experience- sells guy was a great help
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August 2023 by Ed Boutilier
Recently purchased 2-Sofas and 1-Chair June 2023 approx costs $10K. Both sale's Rita and Jennifer were excellent. The 2 sofas were delivered however one was dirt and the other had a small rip in the fabric and chips out of the wood leg. When the guys were off-loading the truck I noticed nothing was wrapped or tied down so the product was just left haphazardly to move around. Customer service lacks some empathy when complaining. They recommended a parts replacement that will take 6-8 weeks. Had they taken some care in packaging the goods for transport we wouldn't be in this situation. Disappointed! - and will update this review to see how timely and what care they put in to remedy the problems.
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July 2023 by Johanna Roy
We were looking for a rocking chair for my mother in law. Our sales person, Adam at Heartland, was very patient, knowledgeable and helpful. He accommodated all of our needs and gave us time to make a decision. We would highly recommend that location if you are looking for furniture and make sure you ask for Adam. You will not be disappointed.
