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February 2024 by Ray Common
First of all, I did not purchase a vehicle from this dealership. Michael Cerrone was very helpful in answering all of my questions. He was very patient, professional, attentive, and friendly. However,we did find a used car somewhere else that is almost new that saved us $15k. Otherwise, we would have gone ahead with the new car deal that Michael offered. In the future, we will certainly go back to Michael when we look to purchase another Lexus. We recommend him 100% to anyone who is looking to purchase car from Lexus Barrie.
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February 2024 by Dan Hoddinott
Bought a used lexus from them sales and service has been good .Had an issue that slipped through certification, they fixed immediately no charge to me ,a month after purchase. They knew exactly what the problem was. ?
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February 2024 by Cindy Blackall
We recently purchased a new vehicle from Emanuel at Lexus of Barrie. We cannot say enough good things about our experience & how well taken care of we felt. Emanuel had amazing communication with us throughout our transaction as well as afterwards. He listened to what we wanted, provided options & went above & beyond to ensure we had everything we needed. We truly felt valued. We would recommend both Emanuel & Lexus of Barrie again & again.
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December 2023 by Johnny Le
I bought my brand new 2023 RX 350 and service my Lexus here. Staff are very friendly. The guest room is a bit small, and snack is not as plenty as others GTA 's Lexus dealership. I would definitely recommend anyone to see Michael when purchasing used or new vehicles. Nice and quiet dealership.
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December 2023 by Pjay Ferrari
Took my Lexus Rx350 to Barrie Lexus recently for a water pump replacement Wich was under warranty. One thing I can say is, I’m very impressed with their service. From front desk to service department. They treated us amazing from the start to finish.I wish I had all the names that helped us through, but the person I dealt with was STEVEN at service department. I would give you guys a 7 Star if I could. Thank you for the follow up as well. Will definitely return for future service. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️Kind Regards,Pjay Fadaei
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November 2023 by Renata Skritek
I had a fantastic experience at this dealership! Nick and Kevin were friendly, knowledgeable, and went above and beyond to make sure I found the right car. The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this dealership to anyone in the market for a new car.Nick was great to work with. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend both Nick and Kevin.
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November 2023 by Attila Csengeri
True professionals, Mike and Kevin made the process quick, easy and pleasant. No games or wasted time, I really appreciated them being straight forward and communicative, it's a pleasure dealing with people that respect and value your time. 100% recommend them.
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October 2023 by Akshay Katyal
So we try to get Rx350 with a good deal but no luck from other dealerships.. then i got a chance to Speak with Cathy she work at barrie lexus and in few minutes she give me the deal and add lots of stuff in deal which is just a amazing thing .. she is very kind helpful.. overall 10/10 experience thanks cathy …
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October 2023 by Donald&Jill Chau
I have been renewing my lease on my RX350 with Lexus of Barrie for the last 10years. John, Kevin, Mike and Cathy are amazing and always go over and above. I will always buy my cars from Lexus of Barrie.
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August 2023 by Kathryn F
Recently went to Barrie as we had a flat tire to fix. Not our ‘usual’ dealership. We were very impressed with service. Call returned promptly. Tire replaced quickly - same day (run flats can not be repaired). Typically my car is washed with a service. This time it had been detailed!! Shiny inside and out :)Pleasant & professional staff for pick up. A very positive experience.
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August 2023 by Tom Heppenstall
After purchasing a used rx350 my mechanic up north discovered a steering issue. Given that we have no Lexus dealer in north bay I made the drive to Barrie Lexus. Our vehicle was barely out of warranty but kudos to Kevin and Steve in service and to Lexus Canada for going over and above. Not only was the repair done in a timely fashion but through Kevin and Steve in the service department making a case to Lexus Canada the issue was covered. As a first time customer not only did this have me leaving the dealership with a positive impression it means I’m likely to make our next new vehicle purchase a Lexus (man I loved the look of the lc500) …wishful thinking. So thanks again Lexus of Barrie and Lexus Canada.Tom
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August 2023 by colleen turner
Just purchased a new RX 350, absolutely beautiful vehicle. Product Advisor Nick was excellent, very patient, knowledgeable and professional! Cathy was also extremely helpful. This is our second purchase from Lexus of Barrie and very happy with the customer service.
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June 2023 by L. K.
We purchased a luxury vehicle, but did not receive a luxury experience.1. We drove all the way from Guelph (with a 2 year-old) and arrived at the dealership at 5pm. The dealership would close at 6pm and it was Friday. The sale agent was 'surprised' when we were getting ready to go for a test drive. We liked the car and proceeded to negotiations.2. We were basically not entertained in negotiations because it was now 6:30pm (though we came all the way from Guelph with our 2 year-old) and the dealership was closed. They said they'd get back to us the next day.3. Negotiations came to a close and we accepted the car on the condition that stone chips would be buffed away and a detailed interior clean would be completed. - neither was done to luxury dealership standards. There was dust and coffee splash stains throughout the car.4. We should have been provided green licenses plates, given this was a PLUG-IN hybrid. My husband then needed to take 3 hours out of his day to go to the ministry and have the plates changed, which the ministry charged us for on top of what we already paid to the dealership.This has been the most disappointing vehicle purchase we've ever made. When you spend over 50K, you expect better service than just buying a pair of shoes.
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June 2023 by Kyle J
Recently purchased a used vehicle from this dealership. Let me start off by saying how clean and nice the inside of the building looked, it really felt like you were walking into a luxury car brand dealer.Everyone I dealt with, starting with my sales rep Nick, the sales manager Micheal, business manager Kevin, and service advisor Kevin was very upbeat, kind, and amazing to deal with. No pressure sales, no pressure add ons and a little flexibility made the sale go smoothly as possible.I defiantly recommend Lexus of Barrie for anyone looking for a new or used vehicle, I would buy from here again!
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June 2023 by Kristina Zaltsman
I just picked up my NX250 and I am beyond happy! Nick has been such a pleasure to deal with. Very knowledgeable and super nice! Has gone over all the details with me and answered all my questions and took the time to show me all the features of the car. Thank you Nick and Kevin and everyone at Lexus Barrie for a such a great experience!!!
