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October 2023 by Julie Chadwick
Love this place! Dylan’s the BEST!
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September 2023 by Rebecca Wilson
Worst customer service ever. Walked in, guy didn’t even say hi, ask if we needed anything or acknowledge our presence. I was willing to buy a pair of shoes right then but I’ll be taking my money elsewhere.
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August 2023 by Eileen O'Connell
Dylan was very friendly and helpful. I was unfamiliar with the Hoka brand of shoe and he was able to answer my questions knowledgeably. Even though he was the only person tending the front of the store, he was attentive to both myself and another customer. I will visit again when I need new Hoka's!
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June 2023 by Andrew Evans
The worst customer service I have experienced in years!My orthotic provider advised me to go to the RR for proper fitting of good shoes.Once there and waiting for 10 minutes, I had to ask for help while three employees chatted with each other and then 5 more minutes of waiting after asking for someone else to arrive.Their idea of fitting was to ask me my size, followed by giving me several boxes of shoes to try on. That was followed by asking how it felt and feeling for my toe position.I will not return to that location.
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May 2023 by JWB B
Dylan and his team are fantastic! Got me fitted properly with two great sets of shoes. Thanks!
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March 2023 by Dean Rowan
Needed new running shoes and some clothing for my wife and myself, and had the good fortune to walk into the Barrie store to meet Dylan, the manager. He was not only knowledgeable and friendly but didn't push extras or upgrades on us, even after I asked if we were missing anything. He is a great ambassador for the brand, knows what he's talking about, and is great to deal with. We will be heading back to see him for all future running needs.
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September 2022 by washabletea _
The staff are very helpful and they have a great selection. Ask them to access your walk or run so that you can get the right shoe
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August 2022 by Luke Fex
Excellent customer service and great selection of sizes
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June 2022 by Daryl Milley
Buying a new pair of shoes is always a tough experience for me, I find I’m very particular and it’s hard to find a pair that fits just perfectly. So usually that means me trying on a bunch of different pairs at different times in different sizes. So usually in my ventures I find a lot of sales associates that get frustrated with me or not knowledgable about anything, or both. But Emily at Running Room I honestly cannot boast enough about, she was extremely knowledgable and not only that, happy to help me try on 100 different pairs if it meant me finding the right one for me. I usually am the one doing research and finding the right pair but she actually made a recommendation that ended up being the perfect pair that I wouldn’t have even thought which has actually never happened for me with shoes. Thank you so much Emily!To the running room and management I really hope you know and appreciate the asset you have in Emily because it’s truly hard to find people who are that willing to help customers, provide great service, and extremely knowledgeable.
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May 2022 by Robert McGarrity
Staff were very knowledgeable and helped me greatly. Would definitely shop again.
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April 2022 by Beck Brocklebank
Dylan was knowledgeable and super helpful
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March 2022 by Randy Greengrass
Very knowledgeable
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January 2022 by Janice Morley
Great customer experience
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December 2021 by Angelo Kociper
The manager was great, full of knowledge, no pressure and willing to assist. I bought a pair of Asics. Fantastic.
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December 2021 by Ed Westenbrink
Excellent staff for assisting in specific running shoe fit and compatibility. Amazing help!