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November 2024 by Christian BluE
So Shell gas station now makes you prepay during the daytime. This was annoying at night time but now during the day makes it's 10 times more inconvenient to get gas at your station and you've lost the customer.
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June 2024 by Tatiana Franco
We got told our gas was covered by “Atik”later to find out from a call by Barrie police treating us like a criminal for not paying for our gas. The lady at the store was very friendly and it is not her fault, but I do not appreciate being treated like a criminal over an employees error.
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April 2024 by Dbdb
Irresponsible cashier. Waited for her to allow the transaction but she didn’t care to even though she saw me.left without getting gas. Never going back
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February 2024 by Saumya Patel
I'm writing to provide feedback on a recent visit to your store on January 31, 2024. While I understand that product quality can sometimes be beyond your control, I'd like to address an issue related to customer service.I purchased milk during my visit, but it did not meet my expectations. When I approached your associate, Trupti, to discuss a possible refund or exchange, I was disappointed with the response. The interaction felt dismissive, impolite, and at one point, she explicitly told me not to buy products from this store again.Exceptional customer service can significantly improve customer experiences, even when product quality falls short. I believe there's an opportunity to enhance customer service by providing training in effective communication and empathy to your team.While my initial concern remains unresolved, I hope to see improvements in customer service during future visits. Your attention to this matter is appreciated.Thank you for considering my feedback.
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December 2023 by Yuvraj Chauhan
Best gas quality
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October 2023 by Terry Cobb
Last night I bought a small carton of milk and I opened it this afternoon and it has gone bad. The milk is not refrigerated properly the date says October 3rd so it should be still good but it's not my opinion is that the workers there don't care for the product that they sell milk and other products needs to be refrigerated properly
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December 2022 by Rohan Santhosh
Excellent service
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December 2022 by rohit jose
Great customer service from Nimrat!
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November 2022 by Parham Ashoori
Very bad experience. Cashier lady was very impolite. Wouldn’t recommend anyone this gas station as her behavior was very unpleasant and rude. She asked me (40 years old) for identification for buying cigarettes on Nov 5th 2022 night? I don't believe I appear to be less than 25 years old to be requested for ID, at least haven't had this experience in last 10 years.
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August 2022 by Sara Hiltz
Worst gas station I've ever been to the place gas Cob webs, ATM never works, employees have horrible attitude when customers interrupt a phone call to make a purchase and the lock the doors to do their prayers so customers have to wait
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March 2022 by Jennifer Jenkins
I call ahead to make sure they have something in stock and the guys says, “yes ma’am we do.” So I drive out of my way only to get there and the item not be in stock. Check properly for your customer and not waste their time!
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February 2022 by Brian Costello
Nimrat is doing amazing job. Washroom was so clean in her shift. She is very kind and gentle. Great work.
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January 2022 by A Mason
Always told its pre pay, I have rights! Other shells don't ask me to pre pay, petro up the road doesn't ask for pre pay, because it's against my Canadian rights!
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December 2021 by Jd U
They refused me to use the washroom, I was there at 11:30 pm on monday. Cashier said we are closed.
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December 2021 by Jaccia Brown
It was good experience visiting there. Staff was helpful and polite. Store was clean.
