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January 2024 by Shawn Neddeau
Terrible customer service.
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January 2024 by special kaay
I could not believe the treatment myself and my mother got from the " manager" of this place .Returned a pair of shoes for a refund witch was paid in cash said on the receipt they went on to give me that cash then came into an aror on their computer. Demanded I give the money back and they would give it to me on card. Witch I didn't have my card on me. And wanted the cash as I had full intent to shop in their store with it. They refused and even went as far to threaten me with police if I didn't give my cash refund back to them the manager with the last name Smith little blonde girl was so rude.Then I come to find out my cousin who got the shoes for me for Christmas when she got the shoes they were rude to her when she cashed out. This place is rediculas the management lacks proper customer service has way to much attatude to be working in a public setting I will never return to this store after the way myself my mother and my cousin was treated ! Discusting behavior to say the least
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January 2024 by Melissa Ontong
Although always busy when I am there , the staff are always super helpful in finding right sizes and friendly too.
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December 2023 by Leighanne Snow
Service was fine even though they were busy they did the best they could.
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November 2023 by K Febbs
Visited about a month and a half ago. Although they had a good amount of stock including what I was looking for I left empty handed. Walked around, took some items off the wall shelves to look at yet the two girls working there never acknowledged me, just stood behind the desk chatting. There was also a group of 4 or 5 other girls inside the front entrance who I would assume to be their friends just chatting and blocking the display tables that had the items I was looking for. I asked if I could look at something on the table and one of the girls moved all of two inches. I was there for about 15 minutes before deciding to leave without purchasing anything. I was very disappointed bc in the past I found the employees to be eager to help customers. Doubt I will go back to this location.
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November 2023 by Lynn Nettleship
Was in tanger outlet mall walked out because my husband was treated so badly by a young girl dark hair drlve all the way to barrie and was looked after by a truly very nice girl We spent $350 well done but the other store that girl the way she spoke to him he left very upset. Go and get trained or get another job....if you can
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August 2023 by Heather Edgar
I love this store many name brands to choose from and prices are reasonable
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May 2023 by Natalie Malinowski
Today came to store and was trying to get spay for shoes, girl with brown hair was so rude to me no reason, was telling me that they never sold the brand I was looking for, even though i got 1 year ago here. She was extremely rude, I also wanted to buy some shoes but after her behavior I just left. Don't want to spend money at the place where cashier treats you like garbage.
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March 2023 by deborah may
It's been awhile since I bought boots but man service sure has changed. Went into buy hunter boots. Girl from behind the counter do you need something. Yes size 7 in this style please and I get bring the boot here. She brought out the box put it down on the bench flipped open the box and walked away. Then I tried on asked for help to pull the boot off and she came out from behind the counter and responded if I can. They lost the sale from the beginning but thought it might turn around but nope walked out, I'm not willing to spend my money in that store.
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March 2023 by Meg Stefanik
The staff are great and they do the best they can with what they are given but the manager is garbage, they make decisions based on no information and are not customer service oriented. The manager is fortunate to have such great staff otherwise this location would shut down.
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January 2023 by Tammy MacRae
Although I gave it a three-star review because some of the shoes in there are of good quality we did encounter the manager yelling and threatening a customer who wanted a refund and it was making the rest of the customers uncomfortable the customer ended up leaving with no resolution
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December 2022 by A. S.
Just went to buy slids i picked 3 different slides and all of them were the last pair also when I was their one more customer asked for a different size for their shoe and staff told that these are last pair. Staff behavior was okay but could be improved. Overall not a wonderful experience.
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December 2022 by Gordon Busato
Went in looking for a particular winter boot for my daughter. They had what I needed, so I purchased them. Sales staff was quite helpful.
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December 2022 by Eric S
I had a very upsetting experience here with my family and because of the terrible service and rude employees my mom was moved to tears. The last place I would recommend!
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November 2022 by Anne Marie S
This store had tons of stock covering all the mirror's so you couldn't see what you were trying on. The 3 employee's that were working were all standing behind the desk talking. There were boxes of tried on shoes all over the benches and the floors. The cash had a ton of random shoes on it. If I needed help I would have to walk to the cash to ask every time I needed something. Horrible service and when I need shoes I will not be going there as a first choice!