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March 2024 by A Customer
I can’t say enough about how much I’ve enjoyed shopping at this location latelyExceptional above, and beyond Customer Service from Barb ! Besides her pleasant, personality, helpful, kind manner, she has gone out of her way and job description to ensure customer satisfaction. I’ve also had wonderful and amazing service from Kayla, she too has gone out of her way to ensure customer service and satisfaction. Special praise to Robin who also goes beyond to ensure customer satisfaction and keeping customer loyalty, she always makes you feel welcomedThank you ladies ?
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February 2024 by sally bellissimo
Great Service Very helpful Love there products and there a Canadian Co.Barbara was fantastic.!!!!!!Can't wait to get my new sofa
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November 2023 by Ariel Casido
Worst experience for buying furnitures, no update no calls after more than 3 weeks of the order made...
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August 2023 by Dorothy Baron
I went to the Queensway store first and found the perfect lamp I needed 2 they only had one left the store manager searched for another and found one in Barrie. Was traveling that way and I picked it up. My experience was great at both locations I definitely will be back! Love everything in the stores especially the service!!
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August 2023 by Sahar Ranjbar
I really enjoyed my experience at Urban BarnStaff were friendly and helpfulI found what I was looking forGood quality furniture
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July 2023 by R S
Never been here but by the looks of things good place. Shop here if you're looking for furniture. If your looking for corkscrews and lemons don't
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June 2023 by Lindsay Andrews
This store always has great items and helpful staff. It’s a big store and usually has some great deals!
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June 2023 by Karen D'Andrea
Barbara was amazing from the time I walked in the store. Helpful knowledgeable sincere and walked the store with me piecing everything together for my new home. Store is beautifully maintained and clean, and all the staff super friendly. Great selections to choose from and great prices - highly recommend the Barrie store. - thanks Barbara, Ally and the UB Barrie team
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June 2023 by Chris Strong
We purchased an oversized couch, 4 chairs and some tables, all amazing quality. Due to delays in our home reno’s we were unable to open and examine the goods for more than a month after they were delivered. Upon doing so we discovered the wrong couch config had been ordered (chaise on wrong side). They agreed to replace the unit without hesitation and even offered white glove service to install new and remove old. Best of all this happened within one week of notifying them. Thank you Erin for your amazing customer service. HIGHLY RECOMMEND!!
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June 2023 by Dylan Taylor
Always have an amazing experience shopping at this store! The managers at this location that I dealt with, both Ally and Kyla were extremely helpful and professional.The prices at Urban Barn are always a little high to me but in the end totally worth it for the higher quality products and amazing service that I receive.Always 5/5 stars!
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June 2023 by Melissa Machado
What great customer service! All the staff have been excellent to deal with. Super friendly and very accommodating, Kayla, Kyla Beth Erin everyone… hope I got all their names right! Lol. Can’t thank them enough for all their help!
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April 2023 by William Evans
The Urban Barn is an amazing store and I made several purchases there. I must compliment Barbara for her knowledge and her personality. She made the experience enjoyable.
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March 2023 by Elissa Blacquiere
The furniture and decor are gorgeous and the staff is incredibly helpful. Erin has helped me style both my living room and bedroom and I can't thank her enough for her help! I always get compliments on my pieces from Urban Barn.
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March 2023 by Ryan Timleck
Style and quality is excellent. I wasn't aware that most of their furniture is made in Canada too!
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March 2023 by tammy richards
Similar to ALOT of the reviews on here, the staff and manager at this location have very poor customer service. Suggest going to another store.I love the couch, I purchased the antionio, but disappointed in the staff. When I purchased the couch I was told that the accent pillows were included. I looked at the couch on 2 different days before I bought, and was told on both occasions that all cushions and accent pillows came with the couch. They knew I was looking at another couch at Ashley and used it as selling feature. I know this because I specifically asked about these accent pillows ( I really liked them) and was assured yes it comes with all the cushions and pillows. After it arrive I followed because I did get the accent pillows. I had to call 2x because no one ever returned my call. I was told that the accent pillows do not come with it. That there must have been a miscommunication ( I misunderstood) because they refer to seat and back cushions As “accent pillow”. That the sales person has been there for 2 years so I must have misunderstood. I thought it was Strange that the cushions on the couch are referred to as accent pillows. Any way guess it was my fault! That I don’t understand the urban barn lingo. The manger told me she would follow up with the sales staff and call me back the next day. Hmmm that was a week ago!! Once they make the sale not their problem I guess. Something so silly but I will not be returning
