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November 2023 by Brad
If I could give less than a 1 star review I would … after 25 years of paying monthly insurance, never missing a payment, for our home and our vehicles… couldn’t get enough service to change our payment date by a a few days… should be ashamed of yourselves to say” We’re the Good Hands People”… Took five days to get rid of you… again no service…no one ever picks up the phone but happy to take their money each month.. again for 25 years…but sure glad Allstate will never get another dime of our money ever… minus 5 review.. shop elsewhere please.. do yourself a favour..Bye bye.. hope you go bankrupt!
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November 2023 by Tiffany Duckworth
Best experience dealing with an insurance agent, Ryan Reckenberg, in my experience as a 30 year insured driver. Ryan was incredibly knowledgeable and helpful with every aspect of setting up my new policy while ensuring I was getting the best possible coverage and deal. Thanks again Ryan Reckenberg.
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October 2023 by Marina McDonnell
I am currently on the phone waiting to speak with someone about my policy. I have been bounced around from person to person (Sonia, Cody) and disconnected, two phone calls and 58 minutes later.Although a customer for more than 35 years, I will be doing research into other companies that have better customer service.
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September 2023 by Adam Lastman (A)
The service is fine, but my issue is with the Business. All my rates went up! My truck insurance went up $21/month!! When I asked why that happened, I was told it was because there were other ‘21 Silverados in my area are getting in accidents” so my rates went up. WHY WOULD MY RATE GO UP BECAUSE OF OTHERS?? I don’t live in a big city, I live in the country far away from any city. I’m retired and on a fixed income and they jacked up my rates.To Allstate Big Wigs: it appears you don’t care about customers and you don’t care that you don’t care. I’ll be shopping around or even just risk not having any. It may be just me now, but others are too. It’s getting to that point with everything being so expensive these days.
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August 2023 by Lori Taylor
After unsuccessfully trying to call to speak to an agent, I attended the Allstate office in person. Ryan very capably made the necessary amendments to my auto policy, very quickly and efficiently and I was happily on my way. Thank you Ryan for giving me the face to face time I needed to ensure that my new vehicle was properly insured!
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August 2023 by Lexy den Hartog
It was great. But seems the company has become just as uncaring as any other insurance company out there. Not happy at all with the increase in my auto insurance for absolutely no reason. Once upon a time you were treated with dignity and given good rates with no increases for being a good driver. Now they jack your rates and say it's because of everyone else.
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August 2023 by Annette Snow
Ryan was prompt and responsive! We had an issue while traveling and Ryan sorted everything for us. He was wonderful to with with.
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August 2023 by Gavin Alford
Ryan was a great help in setting up a policy for me. Super easy process and would recommend to anyone looking for auto insurance
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July 2023 by CW
Amanda Durant is probably the best agent we’ve met in our 71 years of life. What makes her different from our past experiences of handling insurance is that she is open, transparent, and honest. We almost felt our experience with her was too good to be true and so we got confused and began asking many questions. Amanda Durant dealt with us with great patience and professionalism. She won our trust and finalized the paperwork. Also, the rate given was very competitive. Being a client of this company is so good.Jim
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July 2023 by Lydia Radewych
Ryan was EXTREMELY helpful in getting our home insurance set up and transferred over to All State. He went above and beyond, was quick to action and was extremely pleasant to work with. Who would have thought dealing with home insurance could be a delight? ? Thanks, Ryan!
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July 2023 by WazzupWaleed
We had an offer come at our workplace to get a free gift card by just getting a quote from Allstate, being with b3II@ir direct for 8 years I figured it was time to try someone and this was the perfect excuse. I got in touch with Kristen Candow and we went over the house and vehicle details, and the first quote without proper details turned out to be $40/month less AND with 2 million liability, not 1 million! So that was the deciding factor to switch and i'm glad i did. The other important point to note that with Allstate I had a direct contact with the insurance agent, not some call centre in the other part of the world. And, she was amazing, I couldn't talk on the phone due to my work setting and she didn't doing multiple emails to get my insurance coverage going. So, definitely would recommend Allstate!
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July 2023 by Carol Dennis
Ryan Reckenberg is excellent! Explained everything and answered all my questions. Ryan is very knowledgeable, knows all available options and I appreciate his recommendations. He made my move from the Allstate US to Allstate Canada a breeze!
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June 2023 by Google user
Amanda Durant is probably the best agent we’ve met in our 71 years of life. What makes her different from our past experiences of handling insurance is that she is open, transparent, and honest. We almost felt our experience with her was too good to be true and so we got confused and began asking many questions. Amanda Durant dealt with us with great patience and professionalism. She won our trust and finalized the paperwork. Also, the rate given was very competitive. Being a client of this company is so good. Jim
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May 2023 by Emily L
Excellent service. I was looking for motorcycle insurance and am in the process of moving all my insurance over. Kristen was very helpful and took the time to help with all my needs. My process required many back and forth calls and emails and Kristen was always happy to help. I would recommend her to any who is looking for insurance.
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April 2023 by Krista Stoughton
After years of insurance premiums going up, I decided to shop around, which brought me to Allstate and a very knowledgeable young man named Ryan Reckenberg, who helped us with a new policy for our home and vehicles. Not only was Ryan a pleasure to meet , he knew exactly what we wanted and was able to supply us with a policy that saved us money and the coverage is excellent,Unfortunately can only rate at 5 stars for Ryan, his work and personality are worth so much more!Thankyou again Ryan........................
