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August 2022 by Heather Landry
Well organized and spacious to move about. Great selection of products.
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April 2022 by Audrey Lessard
Terrible customer service!
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March 2022 by rob lafferty
Lacking in customer service. Rude on the phone, expecting us to do all our homework before booking an appointment to be allowed in store. Then just hung up. Really???????
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March 2021 by Kim Kowal
Great service with very knowledgeable staff. Kelly made our visit enjoyable.
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March 2021 by Allan McIntosh
Excellent productExcellent serviceThanks Wayne
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March 2021 by Melissa Shorrock
Today I got turned away from my scheduled appointment at the Bathworks Belleville showroom because I had my four week old son with me - strapped into a baby carrier on my chest. Due to Covid-19, they would not allow my newborn son to accompany me inside the showroom. This was not at all communicated prior to making the 1.5 hour drive to the showroom for my appointment.We are having our house rebuilt due to a house fire that happened in March. Through all of the appointments we have had so far for flooring, kitchen etc. all other businesses have been so understanding and accommodating when welcoming us to their establishment.Bringing my newborn with me to appointments, grocery shopping etc, isn’t for fun, it’s because it is a necessity.I am very disappointed with my first (and certainly my last) experience with Bathworks.
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March 2021 by David McQueen
Couldn't have been happier with the service provided by Wayne. Our water heater broke under warranty. It was a special order item not stocked by the US manufacturer. Wayne expedited a replacement, coordinated with the plumber for the replacement and worked with the manufacturer to get our refund which was delayed because of the Covid crisis. Thanks to Wayne and Roblin plumbing we were without hot water for a very short time.
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July 2020 by Family Nause
If I could give less stars i could. Absolutely terrible customer customer service from manager Wayne. No ownership for mistakes on our order. Continued to say it was not only their fault. We had two major mistakes. They did return our tub surround which I can give credit for but it was after much argument. They also made a mistake in our fixture order, which luckily I am handy enough and found a solution for after more terrible customer service. We thought that by ordering top end items from a bath store we would have no issues. Next time I'll stick with lowes or home depot.
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July 2019 by roger lough
Customer service terribly lacking
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July 2018 by Bill MacKay
On site staff were willing to offer assistance, were helpful and answered our questions.
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July 2018 by Joan DuMoulin
Very helpful. Probably will buy from them
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July 2018 by casey p
Helpful kinda, but too expensive for me.
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July 2016 by Cam McBride
Not as good of selection as I expected.
