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November 2023 by L Mackenzie
Bought a bed frame and it came with half the frame (literally headboard, two leg extensions for headboard, and footboard). Management refused a refund or an exchange. Cost $100+. 1 star because why sell something promised as an entire bed frame but not deliver what was promisedThe workers there are very sweet.
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October 2023 by Felicity Buck
Terrible from the beginning. Said they were delivering so we got rid of our mattress, then they didn’t deliver so we were without a bed, so many excuses their end when we made sure to call and make sure it was coming. Then the mattress disintegrated in such a short time and was completely unusable. Took pictures for warranty, now they want more pictures after we got rid of the mattress as it was months later. All around disappointing and I don’t give bad reviews as I just don’t go back. But this is a pricier item and suggest to other customers to go elsewhere and check the policies. Smooth returns means happy customers come back.Update: they called me and said they would call me back to figure something out and it’s two days later and still no phone call.Update update, still nothing. Again buyer beware
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October 2023 by Johnathan VanMuyen
Had a great experience with Issac. He was extremely knowledgeable and found us the right bed. We couldn’t be happier with the service. Highly recommend talking with Issac if you are in need of a bed.
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October 2023 by Allison Phillibert
We had a great experience with Issac. He had great product knowledge and was very patient and helpful! He helped us find the perfect mattress for us. 10/10 would recommend :)
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October 2023 by Danick Bréard
Big thanks to Issac, he helped me find the perfect matress and my back problems are gone, really great experience with him couldn't find someone with more knowledge about mattresses. Because of him I wake up with a smile again :)
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August 2023 by Ian Donlon
I would like to thank Tiffany at Mattress Mart in Bellville for her professional first rate service for providing me with a couple of great economically priced mattress s .the delivery drivers Roger and Joe were a great help too.keep up the great work
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August 2023 by Denis Couturier
The people at mattress mart are awesome! Friendly and very easy to deal with and not pressured for the sale.
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June 2023 by christina shannick
I had a great experience here. Came in looking for some new pillows as I had been waking up with a sore neck for some time. The staff was very friendly and knowledgeable about their products. Tiffanie was very helpful in finding myself and my husband new pillows. We are so happy with our new pillows and my neck is thanking me.
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June 2023 by Colin Dickinson
I had a wonderful experience purchasing a mattress for my daughter. The staff were friendly and answered all of my questions. Mostly it didn't feel like they were out to get you, the warenty was good with minimal conditions, delivery free in Belleville and they threw in a free mattress cover! Last mattress I bought was from the brick and have been trying to get a warnty replacement and it's been nothing but hassles.
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June 2023 by Maddy Newman
great service! I purchased a pillow, they helped me pick the perfect pillow for me. They took their time and were very patient. I also love the amazing prices.
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May 2023 by Mukesh Tiwari
Worse and inappropriate experience provide by sales representative and her manager in belleville. They provide me wrong information for selling her product. I don't know she did intentionally or lake of training in the store level but as per her wording look like I did mistake buy the stuff from her outlet.She told me we have return policy of 30 days if no stain in their you can bring it back within 30 days and exchange policy 90 days. I called her after 5 days for use return policy.She refused for return and said we can't provide the refund it's against our policy I know I'm employee provide you wrong information but we can't provide you refund because is mistake by employee company can't change policy if sales representative provide wrong information. Her employee accepted she did mistake but still argument with me about not provide you refund her manager not be interested to solve my problem and she didn't understand of feeling of the customer if customer buy her store stuff after provide the information by her employee and I spend 600$. She told me very angry voice my boss will call you.I am also working as a manager and handle customer service. As a manager our job solve the issueRegardMukeshReplyI am not satisfied with your manager response as per her, I will get only my 80% money back 20% administration fees and we keep restock that we will charge to you.I will never come to your store and i tell my story to all my staff members and friends about what your lady manager and employee did with me,Mistake can happened with anyone I agree but company need to take responsibility for untrained staff and very disappointed with your decision making.Show quoted text
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May 2023 by Aya Moarraf
I had a wonderful experience here! Found all the items I was looking for and all staff were so helpful.
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May 2023 by Lovepreet Kaur
Great service and got a wonderful and comfortable mattress.
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April 2023 by Joanne Vaillancourt
I've been dealing with Mattress Mart for years and always happy with their services. They understand Customer Service and always go above and beyond. Their prices are very competitive.
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April 2023 by Charlie Morse
I don’t like the beddings here. I wanna try Fabricland for my bedding.