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February 2024 by Gene Graham
My husband and I visited the Rogers Belleville store on February 21, 2024 to purchase a new cell phone for my husband. He has had his current one for a VERY LONG TIME. Thank you to Oliver, Mark and two amazing women staffers, who patiently guided both of us through the purchase process. I have a movement disorder (Essential Tremor) similar to Parkinson's Disease that creates challenges for cell phone use. They showed me ways to use my own cell phone better. The team also saved us money with our Rogers plan. Thank you everyone for taking the time to help us.
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December 2023 by Parth Rupani
Most Ridiculous service ever.No is working to help customers but just to get a salary.I cancelled the service and moved to another provider and still they give me a bill for next month and when I went to this location to check and get the bill removed, they gave me a number to call which is going to voicemail and no one has called me back yet.Think 100 times before joining Regers or Fido.
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October 2023 by Lisa Dack
Phil is a rude and doesn’t care about his customers. He is just a glorified salesman. He talked me into buying an internet unit from them. I wasn’t getting service at all at home although I was promised the the best service. My grandson with ASD thought he could fix it and accidentally broke the SIM tray. After a few trips to the store and calling Rogers a couple times to fix this, I was told to go to the store and ask them (Phil) to take out the SIM Card that was stuck in it and call the office for further instructions to swap out the device. There was an open ticket on my file. The younger man Mark read the ticket and relayed it to Phil. Phil absolutely refused to even read the ticket and do the swapping. Said he wasn’t even a ROGERS EMPLOYEE They are PRIME COMMUNICATIONS and just RENT Rogers name. He was rude and just a horrible human being. DON’T SHOP in this store. You are better off calling Rogers on the phone to hook up services and have your equipment mailed to you. After leaving the store very upset with the whole experience, I called Rogers one more time and explained my experience with that store and PHIL they are sending me a new unit and I will sent the old one to them, which is what they were going to do with the store. PHIL DOESN’T CARE ABOUT ANYONE JUST THE ALMIGHTY DOLLAR!!!If you have to go in a store go to Trenton. They are much nicer and accommodating.
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September 2023 by Mark Johnston
I like my Rogers Plan, although too much data. I would gladly lose most of the data for a cheaper rate. However, my complaint is about the tower on Highway 7, between Queensborough Road and Highway 37. The tower was lost in the tornado of June 23, 2022. It was replaced by a temporary, mobile one shortly thereafter. The "temporary" one is still there. They recently added cement blocks and guide wires, which makes me think that they are not planning to replace it with the same one that was destroyed. Coverage at my residence sucks. I lose calls all the time, even when standing in the room that gets the best coverage. I pay a lot for this services and I expect the same coverage that I hd initially. That is one reason that I stayed with Rogers. I here other providers have better coverage here, so it may be time to switch, unless I hear that they are doing something about it sooner than later.
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August 2023 by J manis
Amy was fantastic in helping my daughter set everything up with her phone. She went above and beyond.
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June 2023 by Valen Greigh Richard
I came in to get a phone and was turned away for Fraudulent ID because I have no hair currently but had long hair in my ID - I have a completely identical Healthcard picture however the Rude male working on Monday June 12/23 would not take it.This is clearly discrimination against a disabled person. My hair is falling out in clumps due to my disability and needs to stay close shaved to my head for my comfort.I’m not done with this.
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May 2023 by Barot Vaibhavi
Worst customer service ever. Never going to visit this store again.
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February 2023 by Bolo
Excellent customer service!!! Phil took the time to help me with my phone issues. He's very knowledgeable. Fast response and authentic care. Highly recommend it. Best Rogers store in town!!!
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September 2022 by Xissy CK
As previously mentioned, location is inside the mall, not in Denny's. Female rep was friendly and welcoming, male (assume manager) gave dismissive and distasteful responses when inquired about add on option confirmed over the phone. According to store, adding a line with shareable data will cost min $60+tax/m.o, cannot share with primary line without adding a plan with data as well. Perhaps there is some racism and/or sexism present, based on previous reviews of similar experiences. Very unfortunate my partner - a loyal customer for over a decade, had to face the hostility too. They lost a potential returning customer and likely an existing one as well.
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August 2022 by Azad Bal
Worst rogers location ever. I called them when i was outside quinte mall to find the location because google maps was showing inside dennys. Guy talked very rudely and hung up. Then i went to the store where his attitude was so rude because he was watching videos on his phone and i went for service which might disturbed him. The he refused to help me and even lied that he didn’t hung up. Man with no conscience no moral value.
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July 2022 by Lou-Anne Bidal
Phil was hands down the most helpful person for my husband and I when we needed help the most. Thank you Phil. ?
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May 2022 by Shannon Elizabeth
The store manager Chris went above and beyond for us! His entire team was incredibly helpful and supportive. Not only did they help us with everything we needed but, they were so easy going and fun that it made for an incredible experience. Thank you!!
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April 2022 by Brad M
Went in to add a phone to my plan, Phil was great no sales pressure go me all set up quickly and friendly.
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March 2022 by Jennifer Wickman
Excellent service!! Chris helped me yesterday setting up my phone and moving all my contacts to my new phone.. such a great help! Thank you so much Chris!!
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January 2022 by Deborah Leduc
Decided to get new phones for Christmas for the family and was helped greatly by Rick. Excellent service and we even walked away with 4 free tablets! Highly recommend!