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December 2023 by Google user
I purchased very expensive Maibec wood siding much of it was damaged and cupped to badly to use. I was promised a partial refund. A year later I am still waiting. Update, I have called the number, the guy I talked to was very condescending and refused to help in anyway. He also refused to let me talk to anyone else.
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November 2023 by Bruce Polnick
Beautiful store. My wife and I visited last Thursday evening. After a long search I finally asked a staff member to assist. He took me directly to the items I was looking for and even provided suggestions as to options.That is were my positive feelings about the store ended. There was nothing but self checkout available. I do not use self checkout and since there was no other option available I returned the items to the shelves.I have yet to pick up these items at another store but will when I have time. If it is Rona's policy to put profit over manned customer service I will shop elsewhere.
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November 2023 by Michael Sanderson
So Disappointed today in this new Rona + store we went into store to get window hardware...asked associate for help had no idea what we wanted turned out they had nothing....then on to door draft stopper ..had none .Surprisingly...miss the Rona store at Bell and Sidney...Staff was knowledgeable and helpful!!
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November 2023 by Kevin Perry (Dynomite Mobile Dyno)
Found everything I needed. A couple of the staff asked if I needed help but weren't pushy. I don't really care for the self-checkout. Especially when there's two staff standing there making sure people know what they're doing.
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November 2023 by Kevin Garrett
It's a great store with really nice people and they have everything
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November 2023 by A Smith
I went to Rona this morning and got incredible service! Staff was readily available and knowledgeable. I did not wait at all for anything. Various departments helped me pick items for my bathroom reno, put it all on a cart, dragged it to cashier then outside and loaded my car. I couldn't be more grateful. Thanks Rona staff!!!
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October 2023 by J C
The store is well organized, but the store staff are uninterested in doing their jobs, and are not very helpful.
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October 2023 by Lexy den Hartog
It's good for your essential lumber needs. The staff are friendly and helpful.
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October 2023 by Steve Taylor
Helpful staff. Found what I was looking for. No cashiers just the self check out.
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October 2023 by Walter Badcock
This evening I tried to purchase some nuts and bolts. Only selfserve was availible . I had pics of the lot numbers since there was no pens availible. I asked for help and nobody coild process it. I have a very bad back and after many delays I had to leave. We made a special trip to pick up these items only to have our time wasted.
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September 2023 by K. (Dr Dolittle)
Great selection but you have to wait long to get help.
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September 2023 by Sue Gallina
Had a fantastic experience today! Went in to get an idea on price for cupboards in our kitchen. Kathy sat down with us, and for quite awhile. Put together exactly what we'd need and priced it out for us. We were so happy and pleased we actually ordered the cupboards and counter right then. Thanks again Kathy for a great experience!As good as Kathy was, her date of delivery of 7-9 business days didn't happen. We are now 2 weeks and have been told they don't know when they'll be here! Our contractor started today, since cupboards were supposed to be here. We now have no kitchen.Not happy. Your response said hope to see you again, well you will, probably for a refund since you won't have the cupboards in time. I will NEVER order from lowes again!
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September 2023 by Lynn Duffy
They always have what I need. This year I wanted a outdoor fire pit. I got one for a really good price. We are enjoying the warmth from it, in the evenings on our deck. The staff was very helpful.
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August 2023 by Judith Van Allen
Two girls at the return desk were so very helpful in finding the curtain rods I was looking for that were online. Great customer service since they just could of paged someone.
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July 2023 by Chris Hubbard
Grooved 2x4 PT were so twisted , they could go around corners. We to home depot instead.
