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November 2024 by Jack Jones
I've been Scotia bank customer for last 9 years and I went there to attest a document and they took my doc and spent 30 mins entering details in computer then informed me that they don't do it anymore. When I talked to manager, she turned out to be absolute incompetent as she mentioned there is scotibank policy to not attest customers docs. I asked her to support her arguments by referencing their website or any policy and she couldn't. Wasting my time for another 15 mins she said that it's her policy to not attest customer's doc.
Dear manager, plz help your self and join Mcd or Tim horton crew.
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October 2024 by Mehgan M
The customer service here is horrible. They never have enough people working so be prepared to wait 30 mins plus every time you come here.
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May 2024 by Shane Regan
About closed at 6pm and locked tight..they say to drive all the way across town to bell Blvd and its locked to..and drive through window don't work half the time...what good is scotia if I can't access the machines
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April 2024 by Dylan brose
Very poor customer service. For my interaction i dealt with an older lady with an accent she used a rude tone with me from beginning to end. And it seemed like she didnt want to be there at all. Just because you dont wanna be at work doesnt mean you take it out on customers. L service
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February 2024 by liv airhart
No help at all. Was told I needed to reset my pin by myself as they couldn’t help me, but the app says any branch can fix it. Terrible service and extremely unfriendly, aswell as unhelpful. Would recommend RBC much more than Scotiabank.
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November 2023 by Alan Gaudet
Was told I had to close my account in person. The teller gave me attitude right off the bat, manager was just as unhelpful. They play stupid like they can't do anything and treat you like you are beneath them. I imagine that the whole branch is full of Karen's like this. Avoid it.25 mins in here and got nothing done, called customer service, who tried to properly retain my business and acknowledged my other products with them, and solved my issue in 17 mins.
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November 2023 by Suzie Que
I don't understand why this branch locks the ATM when the branch closes. They could easily have a door that is only accessed with your card. Just bad service.
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November 2023 by Marion Whyte-Thompson (MamaMar)
I had a bank account there when i was in college
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November 2023 by Grant Gilroy
Just not enough tellers
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October 2023 by Alana Mcleary
I don't understand why this branch locks the ATM when the branch closes. They could easily have a door that is only accessed with your card. Just bad service.
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October 2023 by rosy bali
This place is d*** . They should shut this . I hope the bank should review they survey and changed their stupid and d*** employee . Quinte mall branch is better , at-least they know what they are doing
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October 2023 by Steve
So I wanted to have a discussion with my financial advisor regarding my investments and I was informed that he has moved on. I said that's nice, wish someone had of told me. I was given the name of him, Desmond and went online and booked an appointment. I received an email saying he was away today but would be back tomorrow.I printed out some documents he requested and went to the trouble of dropping them off at the branch and was told they would go into his folder for the morning cause there's information in there I wouldn't want getting left on the counter. She put it in somewhere in a cabinet.Today I waited and never received a phone call after 30 minutes had passed the appointment time. I called the branch to see if he's there and you can't get a real person on the line, surely someone must have a phone down there, it is the 21st century.Emailed the gentleman and never got an away response today btw. I eventually called the call centre which led nowhere until I got to a nice human named Shae who rocked it. She tried the bank manager and got voicemail, then the assistant manager and the same and then Desmond and no answer. After a litany of impossible security questions about accounts I haven't used in 23 years I finally gave up, Shae couldnt do a formal complaint without that so I was a failure.Shae did email the branch manager and the assistant manager and Desmond regarding this, they might be in the office ignoring the phone and looking at their emails or they've left work early to go to the bar for drinks cause that's what they do. It's Friday and all.I had a similar situation with the bank and the branch manager previously when I need and emergency POA for a dependent who was in the hospital. I had to physically go to the bank and demand to see the manager.They have two tellers on and noone at the welcome desk and the bank machine is locked up after the bank is closed so why have a machine. I can't access my account or get money even if they're open cause the lineup is a mile long. I'm getting zero service and denied access to my money and one would wonder why I pay fees. I think I'll move all my assets and paid off 800000 house and stellar credit score and investments somewhere else. Bitcoin would be better service. No wonder half the economy is below ground now. Thanks.Just to give credit where credit is due I have logged a formal complaint with Scotiabank and the representative I contacted at the call centre was excellent. I received an email from BNS and they will be looking into it and take it seriously and they will be contacting me shortly. Also my advisor, Desmond at the local branch, contacted me and we had a productive 1 hour telephone meeting. We also discussed the service issues I've had with the branch in some detail. Kudos to Desmond and I'm thinking of upgrading my review by 1 star but I'll hang on until the complaint review unfolds.
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October 2023 by M & S G-J (Travelboysuniverse)
Worst Scotiabank!! Jennifer is absolutely the worst rep ive spoken to at Scotia. Completely unhelpful and condescending. I will be switching branches for sure and once my mortgage is up, taking my business elsewhere. Worst bank in Canada!!
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October 2023 by Rosy Rosy
Tellers are useless . Specially Ashley she is d*** coz of her I lost my 300$ . And manager was also defending her . They should shut this branch
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June 2023 by Rick Robinson
As a client I was very disappointed to see your display of LGBTQ flags in your window. If you are trying to be politically correct, then support other minorities. This display prompts me to remove myself from your bank
