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March 2024 by David Cowdy
Can't remember the young ladies name that looked after me but she was very pleasant, and looked after me the minute I came in the door. She made great suggestions that helped with what I was looking for,and am very happy with my purchase
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February 2024 by Troy Claxton
I Just had delivered a high end mattress and adjustable platform with a pro mattress cover. Craig did an awesome job listening and helping me select the perfect mattress. The delivery staff came today and professionally installed the Queen size bed in very tight space. Without damaging anything. Very professional and friendly service all round. Very happy ? thank you gentlemen.
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February 2024 by Todd Legrow
Just purchased a new very high end mattress do to mine and my wife’s back and neck issues. It was on sale for 60% off. Great deal. Craig offered and explained info on the adjustable base for the mattress, which again was on the higher end but was 30% off another great deal. He sold us on new high end pillows and mattress protector. He was so professional and knowledgeable with zero agressive sales pitches. I’ve been in sales on and off for 40 years and this guy impressed me so much. Felt like a friend when we left. I highly recommend him and guarantee you will come out with a smile on your face. Thanks for the great service Craig and keep up the fantastic work.
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December 2023 by D Richard Carr
Always professional they dont try to oversell you
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October 2023 by Dana Jakobsen
I was in to shop beds recently. I knew the direction I was headed in, but I still had a few questions. Keri helped me out. She was patient, and took a genuine interest connecting me with the bed I really wanted. She helped me make my purchase with confidence, and I enjoyed the whole experience. Would definitely recommend. ??
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August 2023 by Gur Sidhu
Very nice staff first loading washrooms are clean So overall for truckers it's nice place.
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April 2023 by Dean Bye
Amazing customer Service✨Thank you Kerri for all your hard work !5 ⭐⭐⭐⭐⭐ Service!!Top Shelf.I sleep very sound now?
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March 2023 by Amber Dawn
Purchased a mattress months ago from a salesman at this location. A younger dark haired man. I was looking for a queen size softer mattress because of my leg and hip issues. At the time of my purchase the only thing I wanted was to make sure that the mattress would be the type to that had the cool technology. Well I wake up constantly having to move or adjust to avoid the heat trapped in the mattress from my body heat. This salesman also tried to upsell me when I had already mentioned budget. I will never return to that location again.
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February 2023 by Sohan Singh Panwar
My experience with the store was good when i entered the store for the first time. First of all i received a defective mattress, which was not blowing up properly, went there for refund because i want it urgent and brought another from other store. They told me it is not refundable, but nobody mentioned it earlier that we cannot refund the mattress, called customer care they hung up on me twice saying “thanks for calling, have a good day”, the worst customer service ever, wish i could give less than 1 star. Went to the store again, they told me they will give me little bit better mattress on the same price in exchange but when billing they took $80 more for other mattress saying it is too expensive for us to give you the new one on the same price. I was very disappointed at that point. The sales rep should say in starting that all the items are non refundable. That worst , worst , worst customer service and sales experience i had in my life.I am never suggesting my friend or any of my family member to buy mattress from here.Thanks to the customer service for answering call and disrespecting.
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January 2023 by Sebastian Toplician
Went to sleep country on the way back from seeing family. My wife and I were shopping for a mattress and did a lot of research before hand so figured we would go to a store and sit on a few we liked.We ended up buying the temperpedic adapt. A bit over our budget but the people here weren't too pushy which is appreciated. Daniel in particular helped us and was thorough, well articulated in helping us and putting no pressure at all.Hoping our mattress lasts us for more than a decade! I may leave a follow up/edit in a year or so to come.Ps we had a tear in our mattress cover and protector and with no issues Sleep country resolved the issue.
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November 2022 by Nicole Coaker
I have been to this location 3 times, the first two times were two years ago when my husband and I purchased a new mattress and box spring and the second time when my daughter needed a new single bed frame. The employees are friendly, know their stuff and will work to keep within your budget. Today they went above and beyond, i went in to see if I could buy a new caster as my son somehow lost one off his frame during a stressful and costly move at a very difficult time of year. Casters are no longer used however the employee went to the back and found me one, it may seem small and stupid but this really warmed my heart that I would not be out a bunch of money that can be ill afforded right now. Thank you Sleep Country, if you ever are in the need for a new bed these are the people to see.
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November 2022 by Kathy Gallinger
My husband and I came in looking for a mattress as he suffers from Chrnoc back pain. We wanted something comfortable and affordable.We were told about the flexity program and decided to apply to help with the cost. We chose a mattress and everything went well or so we believed! We left under the impression our monthly payments were a certain set amount for 36 months but upon making the payments realized the amount is considerable higher than discussed in store? We called the store to speak with the sales person and he said nothing he can do as the interest was a little higher for us. I still am not happy with the fact we feel duped! Being led to believe one price and then having to pay another afterward. Not feeling great about this purchase nor will likely ever shop there again.
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November 2022 by Mary Burke
I had someone purchase a mattress for me as I'm bed ridden the first mattress was all memory foam and I can't use that so they took it back and got a Katrina mattress loved it but I have an adjustable frame and with coils they came through within a month so they replaced it and same thing happened and we kept telling them so they advised me to spent alot more money and it was a great mattress and my mother went and got it I was on the phone and specifically said I can't have memory foam, the salesperson said no it was great. They brought me the mattress and sure enough it had memory foam and I contacted customer service and they told me it did and I can't have it and they knew that. I get a call from the manager at the store and he said yes it did and he remembered my mom being there and they lied and said it didn't. I had to go purchase a new mattress from another store because I can't use this. I have been trying to get solution but all I hear is pick another mattress off the floor and customer service emailed me today and said well with a certain amount of weight will have some kind of compression. I wasn't even emailing about my weight it was the fact they knew it had memory foam when I said I couldn't have it. They offered me a 50% off voucher i dont want that. I would like someone from head office to reach out to me not customer service.
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October 2022 by Joanne Markanastasakis
Service in store at first and before sale was loyal and respectful, after purchase of mattress and when problems and quality of product wasn’t satisfied, my experience was dramatic, no cooperation, no return of calls or emails, it was a nightmare, each time they replaced the mattress, quality was worse than the previous and finally I got stuck with a damaged and uncomfortable mattress with value of over a thousand dollars for a double bedCustomer be aware, I will never buy again from sleep country
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June 2022 by Alex CD
Honestly the worst place to shop. Expensive, average quality, and be aware, NOTHING is refundable once opened, and i mean NOTHING. The sales rep will sell you a dream with a magical pillow or duvet cover, which end up being junk, and you WILL be stuck with it. Just don't. Avoid at all cost.