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February 2024 by Anik Varma
Mel was super helpful today when I visited the store. The staff are always so helpful their
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November 2023 by AlexusJupiter
Would have given 5 stars but…I was at Virgin recently, I wanted to inquire about plans for my phone. Selena was very professional and sweet, very kind, and easy to talk to. she gave me plenty of helpful information. However, I noticed a man with the manager tag (I think his name was Blaire) often leaving in and out of the booth for substantial periods of time while the booth was surrounded by other customers. He did not offer to help her and she was left alone. At one point, he had stood in the booth after returning, and spent time on his phone while customers were waiting for help.This is highly unprofessional, as a manager, you should always be ready to help your staff from becoming overwhelmed.
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November 2023 by Lisa Deschamps
Very Knowledgeable staff.
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September 2023 by Terry Mullally
Mitch is a star, laser focused on customer service! Great job!
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June 2023 by Kim
The manager, Steve, is amazing! He listens, cares & offers the best support & deals that he is able to give. He helped set up my new cell, made sure all was working before leaving. Superb customer service from Steve! ?
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June 2023 by Tammy Bruce
Thank you to the manager Steve. You were very helpful and kind. My son and I appreciate all your assistance.
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April 2023 by Sandy LeBlanc
Mel served me and was awesome on everything I asked. My sister corrine chase had a new plan and was really happy with Mel as well.
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April 2023 by anita davis
Amy did a great job. She was amazing
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March 2023 by Rhonda Sheridan
Went to the virgin store at quinte mall to replace my lost phone. Steve (store manager) was so helpful and knowledgeable. He was very patient in helping me with all my questions. I am not a very technical person and he went above and beyond helping me to understand my phone. If all personnel were like this young man it would be so much less stressful for senior citizens in learning how to operate their phone.He is a true gem
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February 2023 by claude lamarche
I had a very good experience with the people working at the store in the Belleville mall. I did see them 2 times in the last 2 weeks and always, they took the time to resolve my issues. A huge thx for your help.
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February 2023 by Cathy K
Alex was great! Answered all our questions and provided recommendations in an honest and friendly manner. No skeezy sales tricks, just helpful, honest and kind. He set us up with a new phone and the best plan we could get from Virgin. Would highly recommend this team!!
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January 2023 by Janet Lyons
The best customer service. So helpful and kind. I have a brain injury and get confused. They made it so easy for me to understand. Can't say enough about the great service.
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December 2022 by Hope Carter
Stopped in with my dad who had a few questions the guy being the counter wasn't helpful at all and then put up the be right back sign told my dad he would be back and took off out the main doors about 15 minutes before close, did not return
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December 2022 by vinay patel
Nikhil has explained plan so well and was very polite and helpful
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November 2022 by Nadia German
Purchased a new phone, Alex & Steve provided excellent prompt service! They're patience, support & expertise was greatly appreciatedHighly recommend!!!
