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“Recently purchased a vehicle here and we did our research regarding the vehicle reliability etc.
As any potential customer we also read reviews of Thames Auto.
We had a couple vehicles of interest and test drove both twice.
We dealt with Ken and he was as forthcoming as he could possibility be. We discussed the vehicle itself and also some of the prior reviews submitted.
The sales experience and extended warranty discussions were very simple and transparent.
The vehicle was delivered fully detailed and with the added bonus of new custom sized winter mats thanks to Ken.
As is the case with any used vehicle purchase one hopes for the very best in reliability in ownership.
Ken went well above and beyond to do his best to ensure that the details were looked after for the vehicle and we did purchase the premium Lubrico warranty at a very reasonable price.
To this point we have only had the vehicle for a few weeks and we are very pleased thus far.
Ken makes himself available for any questions or concerns and returned all my calls and messages immediately.
I feel confident moving forward that I can reach out to him and Thames Auto for any future needs.
A great experience thus far!”
“Been to this shop multiple times. Peter is the guy you want when you need a repair. Very reasonable guy. He’s been consistently getting me the best parts within my budget. If you’re looking for a trusty mechanic, this shop should be your go to.”
“Extremely happy with the service provided.Braden really helps to meet your individual needs and to get you the outcome that you want without outrageous prices. They really care, thank you!”
“Just met with PJ to have my car appraised. He was able to make time for me on very short notice. He was very quick and professional. I was in and out in 10 minutes and he charged me much less than other places I looked into. Thank you PJ!”
“TK went above and beyond for me to accommodate me, i drove 6 hours to get a GMC on a Sunday (when business was closed) he made sure to come greet us due to long distance. Car was in immaculate shape, both inside and out. Didn’t bring my plates so he even went as far as borrowing his dealer plate so that I could drive home with the car rather than coming back a second time. Highly recommend.”
“Jeff is absolutely amazing he listened to what we wanted and what we could afford i would highly recommend Jeff to all my friends and family who are looking for a new vehicle come out and talk to Jeff he will listen and get you into what you are comfortable with and what's in ur budget. Best sales rep hands down”
9:30AM - 5PM
1152 Dundas St, London
Used Cars
“Honest decent people. They will show you various vehicles but you get to choose which if any you're interested in. No pressure, lots of information. They made sure I was comfortable driving the new vehicle before I left the lot. Couldn't ask for better service. Thank you Lou, Mario and Carlos. I can't tell you how much I appreciate it.”
“Bruno is the man to see about buying your vehicle. Very polite and possess excellent customer service skills. If you're truly interested in buying a vehicle, he's gonna get you the one that's for you ??”
“First.. I do know Adam personally or have any affiliation with the dealership.
I had a minor car accident that required me to find a vehicle.
As you would know it was a very difficult period for the following days.. Until I responded to a ad where Adam replied.
From that moment he relieved my stress. It wasn’t because of me being Interested in his vehicle which I did purchase, It was because of the way he helped all through the way, even with some help getting a ride to his business when I got lost on the bus, lol.
My life got better the day I connected with Adam.
He helped me and I am happy with my purchase.
Everything was taken care of. He made it as easy as possible.. He didn’t behave just like a salesman, He has a business to run, And I’m happy with his service.
TY Adam”
“Thank you, Fred, Jacob, and the rest of the Highbury Ford team for a great car-buying experience from start to finish.
We purchased a vehicle from Highbury Ford, and the entire process, from the initial outreach to the handover a week later, was responsive and smooth. Everyone we worked with was sincere, not pushy, and genuinely focused on earning our business and making us feel welcome. We will definitely consider returning to Highbury Ford for future vehicle purchases.”
“Great experience! Needed a car for my parents after theirs was totalled in an accident. Great service! They found a car that worked for their needs - in their budget and had the features they needed. Would highly recommend!”
“My experience was better than expected. Great communication and they arrived when they said they would, which was very important to my situation. Ha e and will recommend to others.”
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“Incredibly stellar buying experience from Richard and Robert. Drove over 2 hours from the GTA for a car we found online and the brothers were incredibly friendly in the buying process and vehicle preparation. Great price, friendly negotiations, great service, and great people. As first time buyers we never felt uncomfortable for even a second, would highly recommend to anyone.”