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October 2023 by Karissa Di Lellio
Definitely one of the better Pet Valu’s I have been to! The enployees are always so friendly and they don’t try to haggle a sale out of you which I much prefer. They are also always well stocked! I always have happy campers when I come home from this Pet Valu!
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September 2023 by rick b
Went in there for the first time...best customer service...great variety of dog food and other pet supplies...I was in there not knowing what to buy...I had the worker help me, she took her time and was very patient, and helped me maje the right purchase without me over spending on stuff that I didn't need...thanks again for the great customer service...keep up the great work.
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September 2023 by Venezia De Sarno
I am writing this review for a third time, because pet valu keeps deleting my reviews. Pet Valu Binbrook is the most awful pet store. Not only are they incredibly over priced and offer a pathetic small selection of products including products that are super dangerous to pets such as the Flukers cricket quencher that can cause cancer or reptile heat rocks that are notorious for causing burns to your pet; the owners Brent and Tanya, along with the manager Lori and Dee are unprofessional abusive bullies. They constantly talk negatively about all the employees and customers. If you have shopped here chances are the mangers have gossiped about you. Ive heard it first hand. They have made several disgusting comments about individuals with mental health issues and are the most vile people I've ever met. Please do yourself a favour and shop elsewhere. This place is toxic and gross.
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May 2023 by Chris Charters
The manager was incredibly rude and unprofessional, and was very unhelpful when asked any questions. I'd definitely recommend any other pet store
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March 2023 by M
Lovely young lady helped us this last visit. Overall weve always and pleasant service when we've stopped in.
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October 2022 by User Not Found
Nice staff and you can bring in your pet. Nice place.
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September 2022 by Jean Pustai
Staff are very knowledgeable in every thing in the store and some great place actually love it
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August 2022 by Mary Musson
Love that we have a local pet store that truly cares about animals and their needs. This store is great and is such an active member of the local community, supporting many local animal charities and rescues.
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May 2022 by S W
This Pet Valu is located off of RR 56 near hwy 65 (Binbrook Rd). I love that it's in a shopping plaza along with Freshco and other local stores. I can hit the Binbrook Gym then get my groceries and pet food/accessories all in one stop! The staff here is friendly, knowledgeable and able to answer all of my questions. Pride in ownership is evident here!
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May 2022 by Abi and Kat
the employees are so kind and helpful and so welcoming when you walk into the store!! They have a wide selection of cat food which is great for me!
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May 2022 by Koda
Yesterday, was an eye opener that needs to be addressed. The onerous situation at Pet Valu is a major concern for anyone that has pets. I'm disgusted and disappointed by the mean-spirited customer facing behavior that we all witnessed at Pet Valu yesterday. What is the position of corporate and the executive leadership @ Pet Valu? Brent and his staff's behavior, combative nature and opposition to goodwill sends a message loud and clear that it's not appropriate or acceptable to offer or ask for help when necessary anywhere on or near Pet Valu property.To anyone reading this, know that you have an obligation to reach out and ask for help when the need arises if you are having a rough patch in your life or for whatever reason. There are many people, organizations and companies available to help . Don't let one heartless company or Brent Banis deter or discourage you. Being we have choices, we need to start buying our pet supplies and obtaining services at companies/vendors that align with our core values.
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May 2022 by Bailey Lanto
Ignore the reviews that are #teamluna. They have never even entered the store. This store is my go to for everything pet related and if I ever need advice the owner brent goes out of his way to help and make anyones experience a good one. Absolutely recommend this location
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May 2022 by Amanda B
We've been coming to this Pet Valu since they opened. They always have a treat ready for my dog and their staff is very friendly and helpful. I loved their support during lockdowns when I couldn't get into the store to see things in person. The staff were always happy to talk with me on the phone and make sure I was getting the exact right item. 100% recommend.
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May 2022 by Jill Forsythe
I absolutely love everyone at this store! I will drive out of my way to see them and almost everyone knows my name. They also always help me load my items in my car. Petsmart has never done that for me. The only pet store I will shop at ????... I'm reading these other reviews just now and someone is pulling a prank. All the staff are amazing! Shame on whoever is doing this to them. Not nice to put fake reviews!
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May 2022 by Maryam Mirzayi
I find it very interesting that after we seen what the owner of this location did to the poor gentleman there all the sudden is all these fake 5 star reviews out of no where trying to help bring the ratings up. Brent it’s kind of sad you need to make all these fake accounts to review your own business. Instead of publicly apologizing to the gentleman you decide to call the police and ban him from all your stores. I hope head office sees this and deals with it accordingly. There is video proof of what happened. Pet valu really needs to be careful who they have running their stores.