“We put a vanity on hold and there was a mix up and when we returned our vanity had accidently been sold. The manager Doug came and explained what had happened and worked with us to come up with a solution that made everyone happy. I was so impressed because great customer service and accountability these days is so hard to find. Bravo to Doug and his team for the outstanding conflict resolution and amazing customer service. We were already impressed with the retore in both Huntsville and Bracebridge but this just made us even more happy to shop and support a great charity and business.”
Thrift Stores
“We put a vanity on hold and there was a mix up and when we returned our vanity had accidently been sold. The manager Doug came and explained what had happened and worked with us to come up with a solution that made everyone happy. I was so impressed because great customer service and accountability these days is so hard to find. Bravo to Doug and his team for the outstanding conflict resolution and amazing customer service. We were already impressed with the retore in both Huntsville and Bracebridge but this just made us even more happy to shop and support a great charity and business.”