Canadian Tire is a well-known business that has garnered mixed reviews from its customers. While some have had positive experiences, particularly with the auto service department, others have faced challenges in reaching the parts desk. One customer praised the exceptional service provided by Stephan, an employee at the auto service desk, who demonstrated a personable and problem-solving approach, which stood out in contrast to the often automated and policy-driven customer service experiences. Another customer, Mitch and his team in the Service Department, were also highly commended for their knowledge, courtesy, and going above and beyond to assist with any issues. Customers have also appreciated the diverse range of products available at Canadian Tire, from household items to automotive parts, often discovering unexpected and useful items. The business has been described as a "happy place" for some customers. The auto center has received praise for its responsiveness and willingness to assist customers, even when they were on a trip. The team worked quickly to ensure the customer's vehicle was safe to continue their journey, going the extra mile to accommodate their needs. In another instance, the auto center staff, including Stephon and David, were praised for their professionalism and kindness in promptly addressing a customer's issue with a blown-out tire, getting them back on the road in a timely manner. Additionally, the sales staff have been noted for their friendly and helpful approach when handling returns and exchanges, ensuring a smooth and hassle-free experience for the customer. Overall, Canadian Tire appears to provide a mixed bag of experiences, with both positive and negative reviews, but the auto service department and some individual employees have stood out for their exceptional customer service and problem-solving abilities.
Leaving some praise and a 5* for Mitch from the automotive department! His customer service always goes above and beyond! My license plate seized on my vehicle and he squeezed in my vehicle and personally handled the matter to get the bolts out. I can’t tell you how much I appreciate his help, every time I go there!... read full comment
January 2026
Store 69 didn't have what I needed. I popped up to Bradford and Brad took care of me super quickly.
January 2026
Love this location. All the staff is kind and helpful. I come here pretty regularly cause it's close by and I feel like staff are starting to recognize me haha.
I really love using the app and finding deals, sometimes the clearance prices here are ridiculously good!
