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November 2023 by Mi Home
I recently visited the Aldo store at Shoppers World Brampton and unfortunately had a very disappointing experience. I felt compelled to share my encounter with the manager, Bailey, whose behavior was both rude and, in my opinion, displayed elements of racism.Fire her
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November 2023 by Manpreet Kaur
The store associate was very bad. I have never seen such a rude girl. She doesn’t know how to talk to anyone at all.
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September 2023 by Sarabjeet Kaur
I wish i can give negative rating to this store. I bought shoes from the store which was lil bit bigger in size so i went to store to replace it with smaller size. I went to sales girl and asked her i want to replace my shoes (6.5 size) as i am looking for a size 6 and she gave me the shoes and told me to see if the pair is ok in size. I checked and then she went to Manager at the cash counter along with the box. Manager of the store was so rude. Her gestures and her expressions towards customers were inappropriate. At first , she was like as i have wore the shoes which i haven’t at-all. Then , in a rude way, she replaced my shoes and hand over me the box of shoes. But before leaving the counter, i thought to open a box and see if its really size 6 shoes but i found out that she has given me wrong box of 6.5 size( same box which i came to exchange) I asked her its a wrong box but she started yelling by saying its a right one . What if i haven’t checked the shoes over there? Its not my job to look at the box before leaving the store. Its their responsibility to do their job appropriately.The manager don't know how to do her job . Her action’s and gestures were showing that she is a racist . She don’t know anything about customer service.
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August 2023 by Radhika Bhardwaj
Unfortunately there's no option for negative rating. Otherwise I would have given that. I went to this location to buy myself heels and a bag. I entered the store and what i have seen that 3 employees standing at the counter chit chatting with each other. Not paying even a 1% attention to the customers. I find myself heels and went to the cashier counter to ask for my designated size then they came to help me. Sadly, they were not having my size so she just give me the heels which were on display and i took it. On the very next day i went to return my heels bcz those were not at all comfortable. So the lady refused to take it back by saying i wore it which i never.Firstly they charge me 10$ extra (as mentioned on the heels it was 110 and they charged me 120, god knows why).Secondly they put it in the wrong box.( that i get to know when i went to return, lady said its not even the right box. Well !! Thats not my job to look at my box before i leave the store. Thats the employee's job to do their duties appropriately and put it in the right box)Thirdly the manager was so rude. And she was a racist. She has done the braids and was wearing a grey dress). She yelled at me when i ask her for the return or exhange and she was not even listening to me by keeping her pitch really high. She's such a racist and went on my nationality too which is not at all acceptable.When i ask for the store manager she showed me the attitude and said i am the manager. I don't know what kind of customer service it is.(This store has a zero customer service skills which i think the manager or who so ever is handling it has to work on)And this store manager was also there that particular day when i bought it.It was such an awful experience. Never want to visit this store again especially this location.
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August 2023 by natasha dsilva
Alyssa a store associate at Aldo outlet was so happy to help and had a pleasant smile. She was extremely patient and respectful. Thank you Alyssa for making my shopping experience wonderful at the store.
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August 2023 by Jugdeep Assi
The girl at checkout tricked me with the bill receipt . I had a very bad experience
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July 2023 by directordancediva
Really nice store and lovely staff. Tanya was super friendly and helpful.
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March 2023 by Jatinder Mahal
I hope Google could’ve had an option to give 0 star rating for such a poor customer service at this particular store. Had to go to store 3 times trying to return a pair of shoes I bought. The lady claiming to be the manager refused to return even though at time of buying they said it was returnable and the other stores confirmed it is returnable. She literally said the prices are different now as one of the reasons not to return. I was finally able to return but their attitude and useless policies they claim they have is a mess. Please don’t waste your time going to this store if you care about customer service.
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February 2023 by Tahsina Rahman
My go to place for bags.
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December 2022 by Harpreet Singh
Friendly staff
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October 2022 by Patricia Melbourne
Chelsea, at the Shoppers world outlet in brampton ON, provided excellent customer service in going above and beyond to ensure that customers were satisfied, even when others said there was nothing else that could be done...Chelsea tried until she found a way to provide five star customer satisfaction...I truly recommend her for a leadership role, and I would recommend friends to ask for Chelsea to assist them when they visit Aldo at Shoppers WorldBrampton ON, because she displayed, exemplary leadership qualities during my interaction with her on October 27, 2022. The company should try not to lose such valuable employee. Keep up the great work Chelsea!! All the very best!
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October 2022 by Paul Jacob
I'm finally writing this review since I've encountered the same white girl who works for this location at another aldo at the trinity outlet mall location just to get the same attitude. I came here to return the extra pair of shoes that I ordered since I didn't need two of the same shoes. The white girl who refused to give me her name said she was the manager and that I couldn't return the second pair of shoes at this location. Before I came to the store I called an aldo store just to be sure I could return the extra pair but was denied customer service. Horrible Horrible customer service and this place was again a mess.
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September 2022 by Arvind Sharma
The ladies love this place. Spent over an hour looking through the classy goods. The friendly, bright sales staff are very helpful
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August 2022 by R K
Happy to share my experience with DEEPIKA? she is doing her job really well.
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June 2022 by Chanmeet Dhillon
Reporting a very racist behaviour displayed by your employee, " DEEpika", employed at the shopper's world store. Out of nowhere while I asked her for help...she started speaking in Punjabi...assuming that I do not know English. while I still kept answering in English. She then came around while I was trying shoe and said " Buy it " AUNTIE" in Punjabi... I felt so embarrased...she was clearly making fun of me... HER RIDICULUOUS BEHAVIOUR KNEW LIMITS... Within minutes she began to target my friend and started asking her about her status in CANADA... My friend refused to answer her...she kept on insisting" Are you a student"? ..Gravely irritated by her behavior...my friend said that she actually works...just to shut her up.I confronted her about her behaviour but she was unapologetic about her behaviour..clearly she made remarks related to age...my language proficiency and our status in CANADA...DEEPIKA..really needs to learn her manners...ALDO needs to address this employee's behaviour and I demand an apology.For the record... I did buy the shoes and she got the sales point... but her behaviour spoiled my day...DEEPIKA needs to be re-trained...ALDO is my favourite place but not anymore and this story will travel long...
