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November 2023 by Kunal Gulati
Had a very bad experience with the staff, we came here to exchange the shoe that we bought from other store and the staff was very nice and experienced at the other store and they gave us additional discount but the staff here’s saying that she’s not supposed to give you the discount….she should be sued and they denied to exchange the shoe
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November 2023 by Brampton Ale
Poor service , they all have hired kids ,they dont know to operate their systems
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October 2023 by Eshita Dawra
Rude staff hired at this location, specially the store manager. She has no respect for the customers. My mother is on visit to Canada for the first time and I took her to Aldo. But the store manager spoke to my mother in a very rude way. She did not allow my mother to shop around the store.Never visiting again.Shame on Aldo
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October 2023 by Simranpreet Singh
Excellent experience at the store. I had to do an exchange and Chanelle was very helpful to make it happen. She also suggested very well and I along with my sister came out of the store satisfied.
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October 2023 by Gurinder Singh
Claudia R have a very good nature and helping each customer at store.
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September 2023 by AKshay Solanki
Having a reputed name in the industry, i wasnt expecting getting such cheap quality rubber material.I ordered it online and paid it in store.The edges were too sharp to wear and i wore it like 30 minutes and both skin on both my toes ripped anx started bleeding.When i went to the store to return it, the lady refused to give refund.Also i shower her my wounds but refused to give a return or exchange.It was 8.45 pm on 18th August 2023, not sure if she was manager or not but that Asian lady refused to disclose her name as well.There is no option for 0 star or i woulx have rated that.Company should work on their customer service and improve some quality of product. Also give proper training to their employee on their hospitality.
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September 2023 by crown to a touch
Amazing place to buy ladies purse,shoes,slippers and staff is also very cooperative
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July 2023 by Imran Mulani
Bought a pair of shoes for my Girlfriend. They did not have the size, so they said they can order it and deliver it to my home. Once I received the shoes, I opened it and it looked worn judging from what I seen on the underside. So I went to the store and explained what had happened. They kept saying in a very rude aggressive manner that they have been worn. Of course they have that is why I am here???? I received the shoes in this condition....... They said they can't do anything about it. Worst I have been treated ever. Extremely rude to me and trying to embrace me infront of other customers. WORST CUSTOMER SERVICE EVER.
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July 2023 by Gaggi Sidhu
The manager of this store named jaismeen is very rude I bought the Chelsea shoes from this store nd wear it nd it got dull nd I go to store nd ask them to exchange it or fix it but they just rudely said we can’t do anything we are very unsatisfied with her service Her way of talking was very unacceptable
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June 2023 by Matthew Ablakan
If I can leave a zero star review I would. This location is terrible specifically, Liz and the store manager. The terrible experience happened Saturday, May 27. My wife purchased shoes yesterday for a wedding we have today. Unfortunately, she wanted to exchange them for the same shoe but in a bigger size and the employee and manager claimed that they were worn! Shoes purchased one day ago, for a wedding we have today, my wife is with our one month old at the store with her hair and make-up done (proof that we are going to a wedding or at least some event today) and they did not honour the exchange! The manager did not even introduce herself or speak with my wife. Other customers that were in the store were also expressing their frustration. NEVER coming back to this store and Liz and the store manager will be reported to head office. Treat people with respect.
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May 2023 by Jaspreet Sanghera
I bought a pair of high heels from the Sherway gardens Aldo location at 6pm. The next morning at 10AM I came into the Bramalea city centre location to return them as they didn’t go with the dress I bought them for. The girl was so rude to me and said that there was no way she would accept the return because the heels looked like they had been warm. I was so upset and disappointed. She told me that the only chance I would have is to call and “beg” the Sherway gardens location to return them. I left the location and called Sherway Gardens, they explained to me to bring in the shoes. I got to the Sherway gardens location and they were so kind and helpful. They couldn’t believe that the Bramalea location said they had been warn when they were brand new and clearly never been warn. They explained to me that the reason the Bramalea location probably didn’t accept my return is because they are one of the worst locations with the worst sales & staff. Overall, even though the Sherway gardens location did help me it was such a stressful experience and a waste of my day to have to run around. Will never be returning to Aldo at Bramalea city centre.
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May 2023 by Dhaivat Bhachech
Worst customer service ever!! If “0 stars” can be a thing, I would like to give that to ALDO company and this store. I placed an order online and it has been over a month now. I haven’t received my package yet and there’s no sort of support that this company provides to their customers. Their website says misleading things like: “Reach out to us and will get back to you in a blink of an eye” - LOL this is a joke. I called the customer support multiple times regarding my order issue and I was in a queue for more than an hour and then I was just hung up without getting a chance to talk to someone. My money is just up in the air since Aldo is blaming UPS for a package they haven’t even received from Aldo. Highly highly disappointing customer support by ALDO. Never ever would be buying anything from this ridiculous place.
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April 2023 by kinder brar
Worst experience with aldo at bramela storeFirst they said if you want you can exchange and refund for the item but when I came at the store they denied that it is not in good condition. The manager of the store is really rude she has no sense how to talk with customers. This is not the aldo policy.I am saying that I just used at your store and if you are saying that it not in good condition then obviously you provided to me in the same condition. Please do not go there??. I am so angry because I am not going use a pair of shoes that I purchased because that are not comfortable for me.
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February 2023 by Simran Spal
The Manager was rude, as she didn’t even bother to listen to the issue I had. Although, the other staff was generous enough to listen and guide. Issue got resolved at ALDO accessories because the manager there listened and did her best.Need to work on it.
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December 2022 by Diana C
One of the worst possible Aldo locations, mainly due to unprofessional in store personnel. First of all the store is full with sales associates more than customers. Their level of training is equal to null. , I asked several time for a shoehorn and one of the associate had no idea what I was looking for.Second observation, if the product size is not available in store , they offer to place an order for you that it will be delivered from their warehouse, pure lie! The store that has the pair in inventory will send it out and usually is the one that was on display and looks worked out right out of the box.Annother surprise that one may have now you received a worn-out pair and want to return is that in case you got a discount on buy one get on 40% off, they will adjust the return price with the discounted value and than the system will automatically will also take the discounted amount out of the returned value and you end up getting back a fraction of the initial price that you pay. ,One really needs to pay close attention , these sales people are real scammers and the worst part of it is that the system allows them to do it.This us one of the worst stores I have ever been to and I advise anyone to stay out of it.Other than that Aldo product look nice and shiny this holiday season.
