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February 2024 by Vraj Vaidya
I recently bought a new couch from Arnab, and his service was nothing short of exceptional. What really stood out was Arnab's deep knowledge and passion for furniture, making the entire process not just informative but genuinely enjoyable. He dedicated time to understand precisely what I was looking for, seamlessly guiding me to a couch that perfectly matched my space and style preferences.Arnab's flexibility throughout the process was especially commendable. He was incredibly accommodating, ensuring the decision-making process was stress-free and tailored to my timeline.Would recommend him for anyone looking for new furniture.
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February 2024 by Vikas Ohri
We bought sofa set and coffe table set at Ashley's Brampton location. This was very pleasant experience to deal with Jasman and the team.
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February 2024 by Diana Cupido
Our sales rep asked a simple what are you looking for. Then took us off to all the ideas and landed us on a sofa. In and out and easy
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February 2024 by Myles Benoit
I had no issue making my purchase, but I have had nothing but frustration since. The store put me on the wrong financing plan and are refusing to admit and fix their mistake. They do not return any messages even though they say someone will call me back. The store manager has been very disrespectful and is providing false information regarding my purchase. The financing company has been very helpful and understanding, but they have not had any cooperation from the store. I have asked to speak with the Regional Manager, but so far nothing. This is the worst customer service I have ever received. I have never dealt with a company that was this disrespectful and dishonest towards their customers. I don't like leaving negative reviews, but hopefully by doing so, it will help me resolve this issue.The delivery team falsified my signature on the delivery form.Feb 21 Update - as per the response from "the owner" I have sent them an email and have yet to be contacted by anyone. If I were the owner of Ashley, I would be very disappointed and embarrassed that one of my customers was treated this way and do whatever I could to try and assist them. No matter the outcome, I will never set foot in an Ashley store again.
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February 2024 by Harangad saluja
We were looking to buy a king size bed and two night stands from Ashley. The options were too many and too good to select from. Sensing our confusion, the Sales Manager Ms. Aaliya Khan helped us out and went above and beyond her responsibilities to give us the best deal. She made us understand the dynamics of selecting a good furniture and even helped us with some good financing options. Very happy with the timely delivery of the product. Thanks to the great team.
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February 2024 by Simone Slimaz Watts
Store is always a pleasure to walk into.. great selection to fit your style..Great customer service and delivery was fast !I am very happy with my purchase my lindyn fog ottomon. Looks great love the colour and it very comfortable. My rep was Kirti Berry was very helpful and was very knowledgeable of what I was looking for ! Very polite patient and understanding. Was a great experience! Would definitely recommend this store .. The location in trinity commons is great.
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February 2024 by Venkat Gadamsetti
Associates who delivered the Couch were very polite & friendly. Installed quickly without any hassle & explained the operation.
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February 2024 by Sandeep Gehlot
Aaliya Khan, the sales manager on the floor had Exceptional customer service skills and excellent product knowledge. One of the biggest display on floor and we are happy to purchase our whole house furniture from Aaliya.
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February 2024 by Mara Ciocio
The sales manager was kind, friendly, patient and very informative in helping us select all our furniture. He made it easy and showed us many different options and his recommendations were aligned with what we wanted.We had a great experience and recommend Ashley store.
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February 2024 by Kathy Kathy
Friendly, approachable and very patient - thank you Pav for your help and great service ?
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February 2024 by Salisu Sulley
The salesman has demonstrated a professionalism, confidence and knowledge of his products.
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February 2024 by David Kok
Sales rep was very supportive
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February 2024 by LARRY MILLS
Cannot talk to a live person about time for delivery, they give you a time ,would be nice to schedule with a live person.Delivery was in 3 hrs ,delivery people were knowledgeable about product.
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February 2024 by vic goncena
Very helpful, respectful, knowledgeable staff attended us. Thank you! I hope the piece of furniture I bought is as good as what was shown us on the floor.
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February 2024 by Karen
Amazing customer service with informative and polite employees and timely delivery with continual updates along the way.
