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March 2024 by Matt Drewery
The fish guru that works in the back with the aquarium fish named Moe, is a very polite and educated man and the owner of the store should be thankful for hiring such a wonderful employee I sure hope he’s gonna be there for a long time because I do enjoy coming into the store and talking with him and gaining some of his fish knowledge
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March 2024 by Justin Hagan
Knowledgeable and helpful staff, and the fish are always healthy.
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February 2024 by gill harkirat
It was my first time visiting the pet store and it would definitely won’t be my last all,Thanks to MO . He helped me in buying fishes and also helped me in the recommendations of the type of fishes to pair my existing fishes . He surely is a great person to have a word with and definitely will never leave you dissatisfied or disappointed. Hope to see him soon ?☺️
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February 2024 by Bikram Banerjee
I had a different impression and opinion about this place till my friend recommended me to Mo. This guy provides good assistance and I find him knowledgable. Now I visit this store for my fish tank needs more than ever. I would strongly recommend this Big Al’s location and to see Mo.
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February 2024 by J T
Disgusting, dirty, messy, the smell of feces slaps you in the face when you walk in.Have some damn pride in your damn business/store and clean the place up!Never walking in here again!
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February 2024 by Farooq Quraishy
Mo is a very helpful and knowledgeable person got the right suggestion on my each visitThanks Mo
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February 2024 by Niabingie 77
I love this place. There is an employee named Mo. he is very knowledgeable about fish and is very pleasant to deal with. I call to make sure he is there before I go.
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February 2024 by Humaira Shah
They are super helpful and knowledgeable in what they do. Friendly staff as well!
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February 2024 by iyang gomez
Mo was good in assisting and giving information.
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February 2024 by Suraj Bassi
Had an amazing visit. They helped me with all equipment and knowledge about keep a fish everyone was very professional, specially MO who also helped us choosing our first fish. Thank you Big AL’s staff.
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February 2024 by sangram grewal
Salman is the best he treat people as family member and teach how to feed fish
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December 2023 by diego salinas
I bought guppies and all died in less one week 6 guppies all gone I had better experience for fanátics aquarium
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December 2023 by Hisana Nazeer
WORST RETURN POLICY, CUSTOMERS BEWARE, Never buy from this location.My experience: I bought fishes worth $130, based on their suggestions on my 20 gallon tank, my fishes started to die in the second day.I brought back to the store all the fishes, I told them I want to return the fish with full original receipt of purchase. The manager made weird comments like he is experiencing for first time in just 20 years some one wanted to return purchase and what he said he could give only 50% value of the sale and that too in store credit. At the same time the fishes I bought from pet smart was offered a full refund on my card.
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November 2023 by Twowheelsdown G Y
Customer service is a lost experience these days. However, I was very pleased when I went in on the weekend needing a net for my pond. They did not have it in the store, they were at the warehouse. So the very nice guy who helped me said he was heading over to the warehouse for a pickup so he will get the net for me. He also offered to meet me so I could get the net that day. Wow, I was so impressed as they did not have to do that. Thank you Big Als for your awesome above and beyond customer service in 2023.
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October 2023 by Donald Cormier
I bought fish there 2 weeks ago and they all died .I never had problems with any fish I buy .buy this lot didn't survive. I spend over 100.00 and. Now nothing .I call and they a gave me the round around.i won't be shopping there anymore I spent over 300.there brought a new tank as well .tyvm for the poor service
