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September 2023 by Janice Paul
Wonderful Customer Service staff, this afternoon. They went above and beyond to assist us when we picked up our order.
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September 2023 by surjit rathore
Very rude customer care employees. Everyone in the store talking over their personal phones, when asked for help saying wait I am over the phone instead making other person on the phone to hold for few seconds and listen to customer. Very bad attiquet of most of the employees working. I thing management is very poor. Nobody cares about the customers, especially senior employees. I feel older employees should be given rest and recruit new young energetic needy people
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August 2023 by Paul Yash
My experience with Lowes at 370 Kennedy Road Brampton store is very bad. I went to buy flyers item Broan SS range hood. Lowes website was showing 11 available in store but store says not in stock and website is wrong. Customer service representative Marcus was untrained and said we cannot help. It is not there. Aisle staff lazy. Lowes advertises fake items to attract customers but not on shelves even next day. Won't recommend this store.
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July 2023 by Melvin Thomas
I had a fantastic experience at the store thanks to Employee Rekha! She was incredibly knowledgeable about paint and handled all my queries with expertise. Her service was top-notch, and I couldn't be happier with the assistance she provided. I highly recommend seeking her out for any paint-related needs!
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July 2023 by Kai Cha
Over the last while Lowes seemed to have gone downhill.Worst service ever.Waiting 15 minutes in plumbing for some.Paged 10 times over the intercom system.NO ONE SEEMS TO CARE..I just left all my potential purchases at the desk and went across the road to purchase everything I needed.
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July 2023 by Eleanor Iglesia
I'm disappointed with the service here. I came in with the intentions to do a quick in and out since I was in a rush. I asked to two separate male employees where I can find the tool I am looking for - both lead me to the wrong direction. I ended up waiting 20-30 minutes in the hardware area for assistance - keep in mind the store wasn't even busy. The one star is for the lady employee who did properly assist me by help leading me to right location.
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June 2023 by Danuta S.
picked up ( curbside) online order with no issues, friendly prompt service, I even got a courtesy phone call a few days after to confirm when my order would be picked up. The only thing was that the associate who came out to deliver an item to my car was not sure which copy of the receipt was for me and which one he should keep so he told me to go inside to get my receipt. But I told him I did not have time to go inside and he needed to give me one of the receipts he was holding in his hand which did did.
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June 2023 by Mohammad AlAbid
Multiple time that I have’s bad experience with store service and management. But yesterday was the worst when I went to buy bird seed and couldn’t find the the one which was on the website. Instead , I found a rodents grazing on the seed in very disgusting scenery . The employees who I waited long time to get them couldn’t help at all and they were scared . This unpleasant situation in addition to others experiences where I left by unprofessional employees without any assistance derives me to write this review to provoke the central management to take action. By the way, I waited for the store manger to speak to him but he was not available for some reason.
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June 2023 by harjaap gill
Worst experience. Tried getting a wire which was on a lift. Said that the “ wire guy” has gone home will come tomorrow. Asked to talk to the manager who didnt show up even after waiting 30 minutes. What a bad experience feels like they dont want to sell their stuff
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May 2023 by Ishleen Kambo
brian and atul in the floor department were so extremely helpful, kind and patient with us. they had amazing advice and even helped with carrying the tiles. lovely experience, thank you again :)
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May 2023 by Jeewani Manthrika
I bought a Kobalt lawn mover last year on May 22, 2022 from Lowe’s in Brampton, ON. This year, on May 1st 2023 I tried to use it but it was not charging. I went to the store with the recipt. The customer service representative called Kobalt and told us bring the machine (not the battery) as they will refund it. I came back later with the machine, but the person who I initially talked to was not there. The customer service team said they don't know him, which I know is untrue. They said call Kobalt and tell them what happened using a reference number. I saw the person that I spoke to earlier inside the customer service area hiding. According to the policy we have a one year warranty. They said they changed the policy recently and can not help. This place’s customer service is really bad and I am not recommending it. Don’t buy any expansive stuff from this location. Especially any machines by Kobalt.
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April 2023 by Jaspal Singh
April 2023 5*I am DIY person but never get chance to visit Lowe as I was always visited their competitor. So my first visit to Lowe store so I must say that I am quite impress.Firstly they have maintained washroom so well. This is important for customer service. The collection is very niceStaff is helpful and guide you well. I found few thing which I have not seen at other places like Rev-a-shelf collection. Lighting collection is also better.Lowe gives you little premium feeling and felt price are little higher.
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March 2023 by RAHUL AGGARWAL
Not sure if it's a lowes thing or this location. Bought a defective hose that never worked. I just want it replaced. I had everything except for the paper cover. Lady doing the returns was no mood to return or replace it. First, she told me I donot have the cover, and then I told her I needed it replaced, and then she said sure I could replace the cover with newer one. Then she came back and told me to go to missisuaga. It was an online order.Try not to buy anything from them. They do not like to return things. Worst customer service. Avoid lowe's and this location
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March 2023 by Nagraj N.
I would like to thank Majeed at the Loews on Kennedy road in Brampton for helping me. This is my favorite Lowe's location because I find the staff are all helpful. Majeed is always helpful and is knowledgeable especially in the plumbing department.
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March 2023 by Salman Desai
Worst policy ever. U must go and return the item from the same location u bought it from if u present an e-receipt... compare to Home Depot... U can return at any location.... what's the point of having an e-receipt... didn't expect this from such a huge brand like Lowe's...
