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January 2024 by Janet M
This store is clean, stocked well and very knowledgeable staff. I highly recommend it! They love animals!!
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January 2024 by Ena Chaitram
I would recommend this Pet Value and its management anytime, they are considerate and very professional. Way to go Jen et al.Great Job.
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January 2024 by akashpreet bains
it was the worst experience I ever had … the lady at the store treated us very poorly.. as we went there to get the service done for cutting of my dog … but the lady (at the back) at store didn’t care to get the service done .. Even they didn’t have proper equipment of cutting…We went back from there very disappointed,, she charged us the same amount of money.. just for shower .. I don’t recommend anybody to go there just to waste their time :(((((((
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December 2023 by Janice Perry
I would be cautious when buying big ticket purchase items at this location. I purchased an $80 dog coat with reflective material that frayed after 2 uses similar to how an old purse would fray and they wouldn't take it back. (a customer stepped in and agreed with me and offer to buy me a new jacket saying that she knows the owner and the owner would reimburse her) very strange indeed. I phoned a few days later and asked for a call back from the owner just to chat about what happened but i didn't get a call back.
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December 2023 by Dawn McDonad
I brought my rescue cat who has long fur in for a sanitary trim. I explained to the groomer she is very timid and I don't know if she had ever been groomed. I was told it would take 1 hr and was quoted $100 plus tax. Got a phone call 35 mins later saying she was ready, as I was next door I went over immediately. Groomer was already trimming a dog that had been washed so she must have finished my cat within 25 mins. She told me that she couldn't complete the blow drying because my cat was too scared. Ok I understand. But she wasn't even towelled off! Her whole back end, tail, and paws soaking wet. I was charged $125. When I got home and saw the state she was in I knew I should have said something at the time, why was I charged full price for only half a job done and returned with a cat dripping water. I will never return and should have asked for a refund or partial payment back. Lesson learned
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November 2023 by Sarah
I love this PetValu! The staff is always so helpful and kind. They are great for asking questions and giving advice, and you can just tell they care about the pets that come through there. Highly recommend to anyone who lives in the area. Katie is also a joy to interact with. She is very good at her job and so helpful!
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October 2023 by Sophia Morgan
My experience at this location has mostly been fantastic. When I enter the store the staff treat me like my business matters to them. At this store you're able to fulfill all your pet needs.
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September 2023 by GC Tirecraft
Katie just helped me with dog food. I was looking to change my dogs food and she was very helpful and went above and beyond to get me the information I needed. She even offered to carry the large bag out to my car. She provided excellent customer service!
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September 2023 by Bobby K
Great customer service. Being a franchise I know prices are higher on some things then other stores so it's the service that makes a difference. Katie was extremely pleasant and helpful and answered all my sons 10,000 questions, with a smile. Every time we have used this location the service has been fantastic. Keep up the great work.
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September 2023 by Yuliya Yuliya
i ordered for pick up online so i could use a promo code but the transaction didn’t go through without mr knowledge. the wonder store owner jenny still made it right for me in store. great location and great service
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September 2023 by Penney Wedgewood
Just left this store today August 31 & the two young ladies workingtoday we're the BEST ? !Very helpful pleasure fun caring.
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August 2023 by jose pronton
I had our 10-month old puppy Milo groomed for the very first time at this location. Jenny and Katie were very helpful. After being “rejected” two times , finally, one groomer said “yes” to groom Milo and that groomer is John. He did an amazing job . I was blown away and was teary when I saw Milo’s new look! I was very pleased with the outcome!
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July 2023 by Harleen Narula
If I could rate the groomer named John, I would give him zero stars. It took him an excessive 3 hours to groom my small yorkie, claiming industry standards, which is usually 3-4 hours. I have been a loyal customer at this location for over 13 years, but after this experience, I have lost trust in their services. Other groomers I've been to only took around 1.5 hours for the same task. John's attitude was unacceptable, especially considering his work was no better than any average groomer, yet he charged more. He expressed his disdain for working in Brampton, making disparaging comments about the people here, which was both unprofessional and disrespectful. Moreover, he injured my dog during the grooming process, displaying carelessness. I cannot recommend this location for grooming or any other services, as the employees' behavior and service quality were disappointing. The front desk girl even agreed that the previous groomer worked more efficiently. John's behavior, withholding my dog until payment, was petty and unprofessional, leaving me with the worst grooming experience ever.
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July 2023 by Jas Sahota
Katie was very helpful and kind. She went out of her way to provide excellent customer service. I will be returning cause of her!
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July 2023 by Michelle Au
OMG bets customer service I've ever received.Me & my dog Winter went in for a grooming & received amazing service for Jenny & her StaffMy dog was Happy & full of excitement when I came to pick him upDefinitely coming back ?
