-
November 2023 by Victoria Cutter
Bad experience with the grooming centre here. Lack of information and terrible communication in store and online. I tried to make a nail appointment for my dog but was unable to online because he is a bully breed and reason I was given was “breathing problems”. I thought that was odd since my dog doesn’t have breathing problems. So I drove over, store hours for grooming are listed as 8:00am Sunday. It was 9:00 and they had just opened, and the first hour they don’t accept walk-ins. I tried to get more information on why bully breeds can’t make an appointment and the employee there was absolutely useless, all she could say was it’s because he’s a bully……. Thanks a lot Petsmart for the misinformation, lack of information, complete waste of my time, and inconvenience for all the bully breed owners out here.
-
November 2023 by Sarbjit Saran
The people at the grooming department are so friendly and welcoming. Natalia, does an amazing job grooming my dog. Thank you ladies for the excellent service ?
-
October 2023 by Zinah
I've taken my dog to this location since other locations were fully booked or too far from our house. The grooming was decent, but the last appointment I was told by my brother, who picked him up, that our dog's nail was bleeding after requesting a nail grinding service. I don't understand how something like this goes unnoticed by the groomer, who is supposed to be a "professional", so I will not be bringing him back to this location. Truly unbelievable and unacceptable.
-
September 2023 by Celeste
Rebecca is awesome with my nervous, sweet Wiener dog
-
September 2023 by Aashka Munsee
Went in for a walk in grooming…amazing staff. Called multiple locations and each advised that they didn’t have availability for nail trim however this location advised to just walk in and right away took my pup in. At the end they even advised on how to get my pup desensitized to nail trim and how he was calmer with grinding and should next time ask directly for grinding instead of trim to avoid any further trauma.Thank you so so much!
-
September 2023 by Skycall Service
My interaction with this location earlier today did not leave me feeling satisfied. I phoned them earlier and informed them that I had an appointment that I need to go to and that I will be taking my dog in with me early. Because of their ridiculous policy, they would not give him a thorough wash; thus, I requested that they shave his face and take care of his nails instead. When I told them that my ride would be coming back to pick up my dog, they did not offer any assistance to me. Because I was so incensed, I have decided never to do business with this location again.
-
September 2023 by Jasmine Danial
Our pet trainer, Ace, is simply amazing. They are so understanding, and really work with us to help us better train and work with our dog.We have been going to them for a few months now, and have seen so much progress. Our dog doesn't pull as much on walks, they listen better, and they're learning something new with every class.
-
September 2023 by Heather Cleaveley
Had exactly what I wanted and the price was great. I had a treats trail coupon for 10% off and ended up getting $12 off and the discount.Petsmart staff are friendly and know their stuff.
-
August 2023 by Debbie M
I went into the store intent on getting a new bed for my cat. They have a nice assortment of cat beds, but I found they were either too fluffy, or too small. Since I couldn't find what I was looking for, I decided to check out the dog bed section and found the perfect bed for my "big boy". Just what I was looking for! He LOVES it! Very well-made, sturdy in all the right places and soft in all the others! I really recommend checking out the beds for your fur babies, they'll thank you for it!
-
July 2023 by Carissa B.singh
i shop here all the time for my pups and i came today to get my dogs nails clipped. we were denied service because she looks like an American bully. I know it’s not the employees fault but pet smarts policy. this is so unacceptable and such a let down that they discriminate certain dog breeds. any dog can be aggressive and just because of their history doesn’t give anyone rights to discriminate a certain breed. you guys need to change your policy!!!!
-
June 2023 by Chris Manoharan
Amanda who attended to our dog was a friendly girl. She was very kind and caring to our dog. She was very professional and did a perfect job.
-
June 2023 by Tita Bheng
Hugo had a Pawdecure today...and the scarf looks good on him.
-
June 2023 by Laureen Tela
I sent my dog for grooming and the first thing they add $12 more because hair was messy. The name of the girl is Madison H. I asked them to cut short because he gets dirty quickly. After i go to pick him up i see that the cut was so short that was showing the skin It was so ugly and non professional. And they are so rude that they tell me this what you asked. At the other side my puppy is traumatized from yesterday, he is like changed and is always scared and afraid, im wondering what did they do to him..definitevely a very poor service
-
June 2023 by Kerry-ann Anderson
Always take good care of my fur baby when I take him there for grooming. Has a wide selection of everything for your pets and customer service is great!
-
May 2023 by Chloe Pimentel
Absolutely amazing staff and experience!! The wonderful lady at the fish section was so nice, too! Hooked me up like crazy and I will forever be grateful! Totally made my day and week!!! I wish I had gotten her employee number to shout her out properly, but unfortunately, I did not think so far ahead :(. The cashier (employee number: 775950) was absolutely fantastic as well!! They were such kind people. Thank you so much to everyone who helped me out today. You guys are the best!!!!!
