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January 2026 by Adam
Got my dog groomed they did an amazing job
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December 2025 by harsimran singh
We are very disappointed, especially as loyal PetSmart customers for the past three years. This was our first time visiting the airport branch, as we usually go to the Quarry Edge location. Unfortunately, this branch was extremely unhygienic—there was pet urine on the floor that was not cleaned for hours.
Regarding the grooming salon, the grooming was not done properly at all. Our pet looks almost exactly the same as before the appointment. Her beard still appears dirty and untrimmed. While she smells reasonably okay, the overall grooming quality was very poor; it looked like nothing was done.
The customer service itself was good, and the staff were polite. However, due to the hygiene issues and poor grooming quality, we would not recommend to anyone visiting this particular branch.
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December 2025 by Christine McGregor
I had a great experience here. Went for a hamsters, left with a hamster and a bearded dragon. The rep George was knowledgeable, patient and kind from beginning to end. He answered all 100+ questions we had and was very gentle and understanding with the kids. I left fully prepared and knew what steps I needed to take in order to care for our new family, because of all the information he left us with.
My kids are happy with their choices and I'm happy with the level of care and service.
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December 2025 by Sakshi Ahuja
Unfortunately, I’m not happy with the grooming service. I explained the haircut style clearly, but it was not done as requested and had no proper shape. The bath was also poorly done, and the ears were not cleaned. I had to re-bathe my dog at home. This was not the quality I expected.
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December 2025 by gagan singh
Isabelle at salon did a great job with my pet Marjorie , thanks so much for kindness
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December 2025 by Collin Grace Patnubay
The hours need to be updated!!! It says on google that it was updated 1 week ago by phone. I arrived at 8:15pm on a Sunday, says its open online until 9pm, only to find it closed.
This is not the first time this happened also! Please fix!!
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November 2025 by Shreya Jasrotia
I am extremely disappointed with the service. I clearly told the groomers not to touch my dog’s face, but they completely ignored my instructions and ruined his entire look. They told me they will just cut hair but they dematted his face with body .His face is uneven, over-trimmed, and nothing like what I asked for. On top of that, the overall grooming job was sloppy and rushed.
If you can’t follow simple directions, you shouldn’t be offering grooming services. I will not be returning, and I don’t recommend this place to anyone who cares about how their pet looks.
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November 2025 by Jonathon Stephen
Took my dog in to get her paws done. Was in and out in 15 minutes, I was able to pay at the front cash while the groomers did their job. I have been here many times for this and haven't had an issue ever.
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November 2025 by Ajmal Khan
Everything available easy to find
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October 2025 by Patricia Jean Reynolds
The staff here were really helpful and had a lot of patience.
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October 2025 by Jeremiah Roberts
Great selection of items for most common pets. Sale items are great deals. Staff very helpful. A few items are a bit overpriced.
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September 2025 by Al Bourke
This PetSmart location is huge and offers everything your pet needs. Full disclosure, I don’t have enough pets to review the entire store, as I only have cats. But in the cat section alone, there are so many different brands and varieties of cat food, cat litter, cat toys, and so on, that it’s almost difficult to choose just one. If you have a dog… same scenario except now you can also add a selection of costumes and beds for them to enjoy, if that’s your thing. Basically if you need it… they have it.
Prices are... well, prices are high on everything these days. That said, I expect they do their best to keep the prices as low as they can.
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September 2025 by Lily
First time in a pet store, in Quebec it doesn't exist! Very big and clean. I really liked the aquarium system, usually the employees go around the back and catch the fish, whereas in this one everything was at their disposal in front of the customer. Another thing I really liked was the cat display, the little information cards on cats were very relevant. They also have a large grooming salon, several products to offer to customers and the employees were friendly!
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August 2025 by Ash I
This review is solely with respect to the salon as I don't typically shop here often. I always try and book with Fiona and she does a fantastic job with my dog. Would definitely recommend!
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August 2025 by Anirudh Chakravaty
Very polite and helpful staff. They go out of their way to assist you. Love shopping in Pet Smart Brampton
