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December 2023 by Tara Jessop
I got my beautiful kitty from here about 3 years ago and had such a good experience!! Every time I shop here or use the curbside pick up staff is always friendly and efficient!
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December 2023 by Benjamin Samuel
Beware of an employee Isabel who works here and claims to be a Manager but does not know the basics of Customer Service. A very rude and racist Individual. You go there to buy some pet fish and you feel as if you are under some kind of interrogation .I do understand that this is to basically educate someone who is new to aquariums but spewing unnecessary knowledge from some books you have read and that too reeking of arrogance does not go hand in hand with customer service.I have been a consistent customer with Petsmart for more than 3 years if I am not wrong but not anymore!
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December 2023 by Navjot Kaur
If there was an option to give negative stars, I would have preferred that. They scam people when you take your puppy there. They won’t do a single thing and charge you for a full service. On top of that, they will show you your dog after you clear the bills and put all the blame on your puppy that he didn’t let them cut. I took him for three puppy sessions, in the first sessions they did cut everything and after that they were just scamming. I then went to a new grooming salon right after for the first time and they did a great job. It’s not our puppies fault, they just need some professionals.
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December 2023 by Justine Taylor
Great value, lots of cats!!! Friendly environment
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November 2023 by Mohit Verma
Although the store itself it nice, it's unfortunate that the grooming salon doesn't provide the type of services it promises. I brought my pet in for grooming a few times and they always leave something undone such as the ears, paws or face. When asked to kindly take care of those areas I am always shown resentment (I understand you are busy and have other dogs to groom, but its part of your duty to ensure the grooming is to par) unless the salon's standards are low.Several groomers, including Sheldon, have left my pet with uneven hair..to which they say the pet's not cooperating. I understand but, if you've seen this pet in the past many times why is this time any different..especially during express services?I have high hopes with the grooming salon, but this particular one always leaves me disappointed. Genuinely saddened to say that I won't be brining my pet back for another appointment, as it seems like a "its the best I can do, sorry" or "we can't take your pet anymore" (this i've heard from many friends).
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October 2023 by Vivian Ly
Big shout out to this pet smart, they care about you and your pets. We had a few incidents with grooming but they handled it so well. They solved the situation before it even became an issue. Management is definitely doing something right!We had our cockapoo who is playful yet can be a handful groomed by Nicole - she was so great with our pup, definitely made her feel more comfortable and made her look absolutely great!!!We had our Maltese groomed a few days later with Maria, and she came out so fluffy and looking like a puppy again! Although we did not communicate how we wanted what our pup to look like she really listened to us and cared about our opinions and thoughts. That’s really rare to see.We’ve had bad grooming experiences elsewhere and are a little deterred when it comes to new groomers. We are so happy to say we’ve found our new permanent place for our fur babies! Thank you again!
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September 2023 by Rajashree SM
Only visited once. Found this place a bit pricy. I was looking for a cat carrier, their price range was 70plus, I found something I was looking for for $50 in Pet value.
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September 2023 by Luc B
Excellent pet store, providing all good quality food for your loving pets.
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September 2023 by Ann Armstrong
My 9 month old puppy was being groomed at this location when I receive a phone call that my pup is very upset and won't let them finish. That I need to come and pick him up now and that he is not welcome back until he gets training. I found a cut on his upper chest. I'm not upset that the cut happened. Mistakes happen. What upsets me is that all of the blame was placed on the dog and that he's banned from the Pet Smart grooming. This is very poor management. I am not all happy with Pet Smart right now.
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August 2023 by Daniel Pereira
I booked my Two dogs in for them to get there haircut by two groomers instead I got one and they didn’t even finish cutting him. They finished one but not the other. And I have to go back for them finish him. They said he pee and p**** The only reason it happened it was so long and making him so super nervous. That is why I booked Tammy and another girl. I’m not happy ?.16/08/23Today Finigan got his haircut by the Manager she know what’s she doing. She did a amazing job. I’m super happy.
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August 2023 by Naini D'Souza
My regular groomer was away. Booked with a new groomer Khiana who refused to service my dog as we requested to pick our pet & place him on the grooming table as he’s anxious & she’s new to him. I hope all you pet parents understand how this does not sit well with us. I did not get any kind of customer service from this groomer, she made us feel she was doing us a favour after making us wait half an hour for our appointment.
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July 2023 by Aman Kaur
Unprofessional, rude & pathetic staff. went to get a beta fish, forced to get a big tank by employees even they are keeping it in a small glass. Worst experience ever having fishes personally for more than 3 years. A big big disappointment ! Don’t go specially to get something special for your kids .. they just make them sad !
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July 2023 by Vishnu Sieukaran
Customer Care was very rush , sold me cat food which was discount and never mentioned the reason. HOWEVER the shelf life was very short.
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July 2023 by Maria Herron
AVOID AVOID AVOID. Staff are unprofessional and groomers are inexperienced. When they need people they call you so politely to book an appointment and when you take your dog on the day of the appointment they look for any excuse not to groom the dog. That’s very unprofessional, they should have more respect regarding people’s time. After waiting for two weeks they didn’t groom my dog (Golden Retriever) because of his weight when he has been there before many times and not to mention they didn’t even weigh him. Rude staff and totally unprofessional. I’m not even going back there for my dog’s food. It’s such a stress dealing with them because they always have something negative to say. You never know what to expect when you take your pet there and they treat you so badly in front of everyone. Honestly avoid yourself a bad experience!
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July 2023 by Carolyn Botelho
This was hard for me to rate so low, as I love animals, and how they have an incredibly clean and well stocked inventory of pet products.But last time I was there I asked for some assistance because my cat had swallowed a toy, and I wanted a dry cat food that was appealing to cats, and not just owners because of the ingredients. The first person to help me suggested Royal Canine. Saying it was a great food for cats. I bought it. When I brought it home I saw it was filled with too many unrecognizable ingredients. I returned it no problem. When I did I asked for another to help with the dry cat food again. Because I was still in the process of returning my item. The Petsmart staff person was distracted, and never came back!!I went to the dry cat food aisle and found a limited ingredient cat food called Applaws. I bought it without checking reviews (I probably should have). It was a success! My fur baby loves it, he licks the plate entirely clean.