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February 2024 by Piyush Ghimire
This branch is Always Crowded... Always Less staffs at counter... We have to allocate half an hour extra time.... Very slow service. Totally Disappointed.
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February 2024 by Pratik Kathesia
Wasted my time. Booked appointment for Banking help but nobody called on time or after that. Totally unprofessional working staff.
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February 2024 by lovepreet kaur
Had a very nice conversation with Jasmeen Sidhu she answered each query with utmost patience and perfection.
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January 2024 by Zeal
Kind of okay branch...Sarab helped us mostly & he's good.
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January 2024 by Shumsa Ralph
For last 5 yrs am using RBC bank but this branch hire new staff doesn’t know how to help customers very disappointing now and wants to remove my account from RBC just because of this branch staff even i dont want to rate this one star even they don’t deserve this one star thank you for giving me chance to give this bad review to this branch of RBC.
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December 2023 by subhro chowdhury
I went to this branch with a RBC cheque issued in my name. I informed the teller that I want to cash out but before that I want him to validate the authenticity of the cheque. I told him if there’s any issue then I don’t want the cash as I was dealing with the issuer for the first time. The teller went inside the managers cabin and came back saying the cheque is genuine and there isn’t any problem with it. While taking the cash from him last time I again asked if all is okay with the cheque. He reassured that he went inside to validate that and the cheque is fine. I had to deposit that money to someone’s account so I won’t be having it I mentioned to the teller. He assured everything is fine. Now after couple of days I realized my account has been frozen and when I visited the branch the manager said it was a fraudulent cheque and my account has been frozen. Also the money has been taken off my account balance. It was my home mortgage and car insurance balance. The manager now said it’s the depositor responsibility if the cheque bounces and bank will recover from me. I don’t know what the teller validated and if wasn’t sure he should’ve at least once mentioned that. If they confirmed me the cheque is authentic and fine then why would I be liable to pay for a mistake the bank made.I asked him why wasn’t I told this when I was cashing out by the teller. He mentioned most of the tellers are trainee here. So he can’t do anything but send a apology letter from the bank saying this is our mistake but you still have to pay the money. Now again I visited yesterday as the money was deducted from my balance to activate my account. It’s been 24 hours now and it hasn’t been activated. Due to this my home mortgage got bounced, my car insurance got bounced. I just had a very bad experience with RBC. They are just so irresponsible people working here. They have made my situation a nightmare.
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December 2023 by Mantasha Rahman
Great experience with Sarab! He was extremely helpful and provided good insights and recommendations on suitable banking solutions for me.
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October 2023 by R Padwal
I have been banking with RBC for all my financial needs since last 15 years. I wanted to express how dismayed I was to walk into this branch. None of the customer service acknowledged client presence, even one did not wear a smile or made an eye contact. There was no please or thanks words. Was just insert your card and enter the PIN. Was not asked if need an envelope for the cash withdrawn. Basically, zero customer skills. RBC needs to work on better training their customer facing staff and focus on hiring people who love to do what they do. Sorry RBC , Hope you take this feedback to introspect and focus on an upbeat branch environment.
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August 2023 by Rittika Sharma
I went to this branch today. My account was blocked by fraud department and with the concern i went to bank the manager CHIRAG , absolute zero sense of talking to someone, zero adequate, and asking questions like if i commit a crime.Please RBC, if you are reading this comment, hire people according to their customer service too. Definitely not gonna have my account in bank again.
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June 2023 by Roshane Sanjula
Everyday I come here it takes forever to do something. Only 1 or 2 counters are open and a huge queue is always formed . People leave in between . The overall reviews tell it all .
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May 2023 by manvir dhindsa
Great experience!! with financial advisor sukhleen bhangu.
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May 2023 by Suwankey Pirabaharan
My dad was a victim of fraud on his credit card and had gone to multiple branches before this one in hopes to resolve the issue - he was turned away and told to contact telephone banking each time. He then went to this branch as he prefers to do in person banking rather than on the phone. There was a rep by the name of Hira I believe; who took my dad in immediately, called customer service on his behalf and resolved his concern immediately. He was advised a new card will be on its way and the money has been refunded instantly. He was so pleased by this service as not many people go above and beyond for customers nowadays. As a banking representative myself I’m glad my dad received the service he deserves. 10/10!
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May 2023 by Youvindra Lokhnauth
I booked an appointment yesterday with this location at 9:30am. The advisor called me at 9:40am, however I missed the call. I can accept liability for this. I rebooked an appointment with them for 9:30 am again today. I don’t know who called me at 9:18am and say that I need to rebooked my appointment for the next day. I am waiting for someone at this location to call me back since I am still between my appointment time. This bank is a disgrace and as someone else mentioned in there feedback, it has a bunch of lazy staffs.
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May 2023 by Sabrina Ahemad
Zero customer service, they don’t even know what they are doing. Manager said that they will call back but it’s already been 2 weeks and there is no response yet. This branch and the whole bunch of people are there just to waste your time.
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March 2023 by Vikram Chaudhary
My experience at the branch was really good. The bank went an extra step to provide financial solutions and helped each individual with respect which cannot be seen everywhere. Special thanks to Mandeep Atwal who calmly attended every client and cleared their doubts with uttermost patience and to Amrit Singh who gave excellent advice on how to smartly allocate our funds. Thank you for your great service.
