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December 2023 by nilor dalinao
Extremely rude pharmacist. Not going back here. Not the first using this location. Been using this location more or less 7 yrs and never had an issue. Just yesterday when went to pick up my prescription.Guys GO TO KINGSPOINT PLAZA instead.That's all!!
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December 2023 by Connie P.
Why do they never answer the phone in pharmacy? I've gone to the store while on hold, just to see why they're not answering, and I can hear the phone ringing and see several employees ignoring it. I understand the pharmacist may be busy, but what about the other employees behind the counter??Maybe there's something I'm missing..?
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December 2023 by sheetal saini
If Manager dont know his job and dont know what professionalism is then nothing can be expected from staff.Manager is way rude , full of attitude, just make faces as he dont want to do his job he just want customers to leave so he can relax. Whole staff needs training how how to talk to customers.Girl on canada post section including manger refusing to help customers.1 star is more for this branch . They deserve negative but that isnt a option we get.
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December 2023 by elizabeth Salgado
I call few minutes ago to the pharmacy asking for an especific soap for surgery and the girl says " non of our shoppers Carrie that tipe of soap" I just call to another shoppers and they have one. Really bad customer service and giving the wrong information
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November 2023 by Bee J'adore
Irene and her colleagues lack basic communication and customer service skills. Extremely rude, walking away mid conversation ignoring requests of store and manager information to make a complaint. Place is dirty and not well kept. Limited stock of items. Don’t waste your time.
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November 2023 by Uber Eat
Bad customer service!!!The manager told the cashier not to return for me a new knee brace!!!! Still new!!! Without turning and speak tome or to check the item!!!Oct 14, 9:00 pmVery rude!! & i returned then in another branch!Will no come again!
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November 2023 by Leah Bautista
Horrible customer service. Nobody ever answers the phone. Pharmacists are rude in person. I also noticed they were charging me different costs for the same item, depending on which pharmacy staff is cashing me out. When I brought this to their attention they denied it, when I have receipts and the prescription labels (with prices) from prior purchases. It's unfortunate since this is the closest Shoppers location to our house.
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October 2023 by bansuri pandya
The lady over cosmetic department named Ann was rude and so disinterested in being helpful. I asked for a product. She showed me 1 option that is probably most expensive & then ran off. The reason people shop at shoppers is that there is a range for everyone. And people working there should atleast know what they are selling. And I love shoppers but their customer service sucks.
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September 2023 by Madi Mirza
Extremely rude, highly unprofessional pharmacy staff. Very very ill mannered people. Have 0 empathy and manners to talk to the patients/customers over the phone. First i had to wait literally 30 minutes (After calling 4 times) for my turn over the phone and than i got an extremely rude lady speaking over the phone who cant even nicely reply to my greetings and than when i asked her about the refills for my mother's prescription, she started being annoyed that call your doctor and all than i said doctor office is not answering the call and my mother needs the medicine urgent can you fax the doctor's office because I don't know what to do, she literally became mad and her tone was almost like yelling at me that i need do call again and request on the automatic number. Than after requesting her for so many times, she agreed to do it her own and started calling the names of the medicine that these xyz are the medicines right, so ill do the fax. To which i said they are 6 to 7 medicines let me check the names and tell you as they have pretty long names and i dont know which once are they so she in a very very very rudely tone said Ma'am i just mentioned the names literally her tone and behavior was so insulting. Than i said ya they are 7 medicines. Than she was trying to cut the call so i said how soon can i expect to hear back from your pharmacy about the medicine being ready . Her reply was i dont know, call your doctor office and ask them. Than she said ok bye .. i asked What is your name and she literally hung up. .And its not just first time, when we go walk in they make us wait up to hours sometimes 30 mins sometimes 2 hours and their staff is very very veryyy unprofessional and their is a guy i dont wanna mention his name he even yelled at me once just because i told him that you only gave me 2 medicines even though my prescription requires 4.I wonder with so many of the constructive feedbacks why shoppers drug mart never worked on this location??? And how is it still running. I think i should move to a different pharmacy leaving shoppers because we are giving shoppers business from our hard earned money, and will not bare any kind of insults or misbehavior from anyone.
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September 2023 by Nowshin Khan
Very smooth self checkout. Great deals and always have family’s needs in stock.
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September 2023 by SAHIL BHARDWAJ
These reviews are specifically for Ali and GURINDER . They are the best they have. They speak so gently and generously. They understand customers encumbrance and expedite the medication process without wasting any time. They are the best!!!
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August 2023 by blessing nwabor
This guys don’t deserve even one star . I went to get my medication prescribed . The pharmacist Asma was taking so long to attend to me . I told them they were taking long and no line up .We customer should be first priority before anything. The other pharmacist told me that I was rude and after waiting there for so long they refused to attend to me and that I should go somewhere else . Am not too sure but before I used to go there . The pharmacist are so nice but no not anymore . They have lost a customer . For the record I have posted their video on the social media to tell the world why they did what they they did .Worst experience . Never giong there for any prescription . Hope they delete my information from their system as they wasted my time for the day which is unforgettable . I would recommend no one to go there to get any prescription done . You will find more convenience place than this place. Please do don’t .
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July 2023 by Jessica Massey
Very nice night staff! Advice: You guy's should sign up as merchants on Instacart you'll be getting a lot of orders from it!
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June 2023 by L P
"Parbjot" was super rude and a typical example of an employee who clearly hates doing her job that she is hired to do. You are a cashier, so just cash me out please. Stop trying and sending me to self checkout. Soon you will learn that the only ability you have at a store will be taken away from you by a machine, please help yourself and do the job to keep your job. If you can not be nice to non punjabi customers, please stop being rude. Take your personal agendas somewhere else.
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May 2023 by Lisa Doodnauth
Possibly the worst Shoppers Drug Mart I’ve ever encountered. I work in an inpatient pharmacy and called this location with the hopes of getting a medication history of a patient sent over. I was on hold for over 30 minutes. I decided to hold off and call back in an hour since I’ve worked in a retail pharmacy myself and I know how busy it can be. After calling back, I was put on hold again, the phone was then picked up and I was hung up on. I called about 3 more times and was able to speak to someone after the third try and she said she would send the history over. After 2+ hours the fax never came. Again I gave them the benefit of the doubt and tried calling again only to be hung up on again and put on hold for another 30+ minutes. I eventually gave up and another colleague tried and dealt with the same thing. Needless to say, we were never able to receive a medication history for our patient who was unable to tell us themselves. I find this very unprofessional and I can only imagine how their own customers feel.
