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November 2023 by Annabelle Malhotra
Please either change your rude staff or shut down the pharmacy. Please avoid this place for any service. The store has the most poor standards when it comes to dealing with the customers. I called the number and left a very detailed incident report with the rep I spoke. I have changed my pharmacy and I am sorry I will not use this location for any services. The staff keeps loitering as if they are walking in the park. No support for the customers.
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November 2023 by A J
Their pharmacy system is not that good. I was supposed to get a text when my prescription was ready for pickup. Went back in after 45 minutes, my prescription was ready for pick up but I still haven't got any text. They should use phone and not relay on this faulty systems.
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September 2023 by Mike Thakur
I was recently at this location and I was thoroughly impressed by both the professionalism and customer service delivered by a young staffer named "Puneet", who went above and beyond what was required of her in order to help resolve a technical conflict.She was attentive, patient, kind, and delivered a personalized service that was outside the scope of her role. She knows the value of empathy and will be a great pharmacist one day.Kudos!
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July 2023 by John Ish Ishmael
Very poor experience. Bench at lobby removed so seniors and handicapped have no place to sit. Staff expected that the "owner" removed it. Products at higher prices than advertised in current flyer. No 2L tetra packs of Naturel or similar brand milk. No 2L club soda. Stay away from this particularly miserably managed location. Sad hugs ISHJohn ISH Ishmael
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June 2023 by Sara Zahoor
The sales girls at the beauty section are so rude and suspicious of the customers. I’m a brown woman, and I always feel like these girls at shoppers look at you as if you’re stealing something!! She even talked rudely to me, and it felt so awkward!! Especially when I’m a loyal pc optimum member!I hope they get training to treat customers at least with a smile instead of being so suspicious of them!!
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June 2023 by Jose Melo
I'm handicap and need my meds every month unfortunately with this place they tell me the same thing every month it will be ready by tonight. But same thing keeps happening when my wife goes to pick it up sorry but it's on back orderWhat the hell . I hate this place I wish the owner could call me back.
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May 2023 by Amit Bhatia
My dad had to get his medication late at night. Arlene is an incredibly helpful and knowledgeable pharmacist and provided him with great advice. She is very emphatic and caring. Thank you for all your help
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May 2023 by marlene F
Excellent and Amazing service from Courtney at the Cosmetics counter.She was very polite and helpful. Very knowledgeable in regards to her products
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May 2023 by Peter M.
This is my pharmacy, very friendly staff, very knowledgeable and quick service. Even here for years, great convenient hours. Will continue to be a customer. Lotto also available.
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March 2023 by steffie “steffie”
Worst experience. Came in to get my medication for the 1st time, gave all my insurance information, waited for almost 1 hr only to be told that my insurance is not going through due to the wrong date of birth. This was unbelievable since I've had the same insurance for over 9 years and gotten medication recently from my go to pharmacy. Went home and double checked my coverage and all was good. Save yourself and go somewhere else. The Asian pharmacist came across rude howerver the other one was very helpful
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March 2023 by Victor Sinclair
The store is clean, will organized and most often full of stock.The staff in the pharmacy section are knowlegeable and most helpful as is the staff in the Canada Post kiosk.
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January 2023 by Mishe Makohla
This location off of Vodden is probably the best. New, big and clean. Lots of item options but the most impressive department is the pharmacy. The pharmacist working there is amazing. He gave me my booster shot and was very professional and friendly and caring. He also helped me another time over the phone with a prescription when my home pharmacy was too busy to assist me. Exceptional service, i think his name is Eric but i would recommend this pharmacy and this location for all needs.
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December 2022 by Аnna Кryna
I am shocked why the pharmacy does not have any remedies for sore throats, except for candy, which has no medicinal properties. There is no spray, gel, or tea for the throat. Shame
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October 2022 by neslihan duru urlu
I stopped by this store last night to return the chocolates I bought from another Shoppers Drug store 3 days ago. They refused to take the product, even though it was clearly written in the return policy that I could exchange it at any of their stores. The product was never opened, it was not a final sale, they had the same product in their store. The cashiers blatantly lied to me saying the product is out of stock. All the employees there need a good in-service training. They don't even know their own return rules yet.
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October 2022 by Janet Perreault
OCTOBER 21, 2022-If I could give zero stars I would! The pharmacy and their team sucks is an understatement! Nothing but problems. I take care of my 82 year old mother who has dementia, and is a patient of one of the doctors upstairs-Queen Square Doctors. I have to be the one who takes care of filling my mom’s prescriptions. When my mom has 8-10 pills left I usually call in the prescription to this Shoppers Drug Mart-366 Main Street Brampton(Giant Tiger Plaza) to refill them. Some pills have refills others don’t but it never makes a difference cuz it’s always a fight! I called in a prescription on October 14,2022 to this Shoppers Drug Mart when my mother had 8 pills left! Went to go pick up the prescription and Shoppers Drug Mart said they didn’t hear back from the doctor upstairs! Called the doctors office and no prescription there’s some type of fraud happening because I’m not the only person that has been having this ongoing problem. Why they called it fraud is because when you tell Shoppers Drug Mart…I really need this prescription..they will say we can give you 7 days worth of pills but we will charge you $15.00! Hence why they only sent one fax to my mom’s doctor on October 14,2022 and today is October 21,2022 and my mom has no pills left. After the prescription hasn’t been filled in 2 days wouldn’t you send another fax?! Even when I call my mothers prescription in 8-10 days in advance before she runs out the pharmacy always gives me a problem saying you have 10 pills left still so it’s to early!! So now my mom has no pills left to take today..but if I want her to have a pill I’ll have to pay $15??♀️ Tho all medication is very important to take when prescribed by your doctor..thankfully the prescription my mom needs isn’t something serious this time!I would love to hear how many other people have this problem with this Shoppers Drug Mart and how many times did you have to pay the $15.00 for 7 days or pills because you were desperate and needed your medication!! Please leave a review!!