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January 2024 by Abhinav Arora
Terrible staff. Had me waiting for 100 mins to get one eye drop. Then the pharmacy person asks me why I am in such a hurry. If you want people to be less impatient get more staff or serve faster. And DO NOT be rude atleast.
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January 2024 by Dona Joseph
Had an awful experience at the pharmacy—waited 30 minutes just to inquire about a medicine, and the pharmacist's rude behavior was unbearable. She refused to answer my questions and provided terrible service. Moreover, they even have time to hug, kiss and chill each other by ignoring the customers.This Shoppers Drug Mart offers the worst customer service I've ever encountered.
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January 2024 by Kamal Gill
Prisha Your attention to detail in ensuring that all the customer’s needs were met was impressive.”“You were able to provide a personalized experience for the customer, which made me feel valued and important….Thank you for great service…..
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December 2023 by Anthony Farias
This place is an absolute mess. They’ve messed up my grandmothers blister packs a few times, we keep having delivery issues with her medication, seems like when we call, a lot of them have an attitude. This is supposed to be a pharmacy. All of these years of school and they never taught you guys customer service? whoever is running that show needs to be fired and have whatever license or degree they earned revoked because this is absolutely ridiculous that this place is still running the same since we made the switch 2 years ago. I have nothing but bad things to say about this place. They can’t even take ownership for their own mistakes. Stay as far away from this shoppers pharmacy as you possibly can it’s not worth the stress.
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December 2023 by Prabjote Lakhanpal
I was at this location earlier this week and was assisted by a sales associate. I think his name is Gurbir if I remember correctly?He was super kind and we shared a few laughs and made an ordinary trip to Shoppers Drug Mart the highlight of my week! Keep doing you brother.
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December 2023 by Raman Starlite
I just visited this Shoppers Drug Mart and had a horrible experience. I scanned an item in self-checkout, and it scanned as an incorrect price. Kasam, one of the employees, was first hesitant to correct the price. When I realized I was entitled to a free item under the Scanner Price Accuracy Code, Kasam refused to adhere to the Code. Kasam made several excuses instead of adhering to the Code, and ultimately left me feeling astonished at how rude the customer service was. Safe to say I will never visit this location again, and will tell all of my friends and family to avoid it too. Incredibly disrespectful.
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December 2023 by Jindkaur Boparai
Worst experience ever. The lady in pharmacy is not cooperative and don’t even care about people. I went to pharmacy because doctor needed covid test report ASAP but she said we are busy you can come later. I mean seriously! Person is sick and dying and you just carrying your 10th grade attitude. Grow up lady.
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December 2023 by Jonathan bibo
Really SLOW and INEFFICIENT. A simple prescription that shouldn't have taken 10 mins took them over 45 mins. And they seem to be in no rush whatsoever. They seemed to be pretty chilled out we're taking their own sweet time while several people were waiting. If despite so many 1 stars they haven't done anything to improve their process efficiency, that in my opinion speaks volumes about how much they care about customers and their feedback. The worst!!!
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December 2023 by Jotpreet kaur Deol
Presha named girl working as beauty specialist needs to be fired! She has zero customer service skills and does not know how to behave well in response to queries of customers. She needs to learn some politeness.
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November 2023 by mahnoor khan
The worst shoppers location I have ever been to pharmacists are blind and literally ignore people standing in front of them.I came to this location twice to drop off my prescription to pick up my medication. The pharmacist are literally standing at till singing songs and acting like she doesn’t see me standing in the lineA guy just crossed passed me and the lady grabbed his prescription and starting working on itThey should be ashamed of themselves. Ridiculously embarrassing the profession of pharmacists.This goes to show that you can get the education you need to get the job you don’t deserve but your professionalism differentiates you from what you actually doDO NOT GO HERE FOR PHARMACY NEEDS
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November 2023 by anjali dhakan
I had worst experience when I went to buy branded perfumes to gift it to my family.Lady was extremely rude. When asked for testers, she gave me 10 test sample strips all at once without mentioning the names of the perfume. When asked her sample names she replied with I dont know Though I liked some fragrances but due to lady’s stupidity I couldn’t buy from there and my time was wasted.
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November 2023 by Syed haq
3 people are working hereBut still taking their time to help customersI've been standing on line for a drop of 40 minutes . This is insane when you even have to pay for your medicine . Don't go to this location if you think your time is important
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November 2023 by 2nomi2nomi
Today i called pharmacy and after waiting for 40 minutes on hold only to be told they’re too busy to fill my prescriptions. If you are busy then what is your phone service meaning, you guys are shameless, merciless and very cruel peopleYou don't have any respect for clientsI hate this location pharmacy & therefore I will never go that shopper's drug mart again
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September 2023 by Harvey D.
drove 20 mins because shoppers drug mart online said they had 2 bottles of vitmans in stock. i couldnt find it i asked someone . they paged someone twice to help me . i waited 20 mins . no one came . never again will I come here
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September 2023 by Melissa Fernando
I personally like this location the most. The service is nice and the place is always clean and they are open the latest from the locations that are closest to my house. Is the pharmacy open until 12am?
