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December 2023 by Shweta Chauhan
Where everywhere black friday deal are going on , i purchased a stud for $100 plus tax where as online on Swarovski website and other stores it $66 .when called they they say we dont do discount .Unethical marketing .Also she told me its final sale after i swiped my card .Avoid this store at any cost .i wish i saw the reviews earlier .
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November 2023 by Vivek Modi
Bought a plated gold pearl necklace. Extremely unsatisfactory, the plating rubbed off after i wore the product once. the product looks extremely trashy after one wear and the associates told me there is nothing they are able to do about it. Be very careful about what you’re purchasing from this company
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November 2023 by Prabhash Koneru
(may not be Swarovski, the purpose for it to get customers to visit)They sell fakes in adjacent place. There are no returns. They say they are selling diamonds. But they don't carry a diamond tester. said it was certified you can test is any where. I spent $1700 (1499+tax) to buy a diamond ring which was $4k. while billing they taken the price tag off and kept with them (1st concern. my mistake I ignored). kept bill in the bag saying there is no refunds only exchange or store credits. After came home and found that the bill said it was lab-created diamond with a certificate. but she looks so innocent (should not trust) did not give any certificate to me (2nd concern. Not even get it later). I get doubt. The next day I went to another store in the same mall and checked that the ring was Masonite. Went back to Elegant and found that the sales girl can't do the refunds and owners are on vacation for more than a month and not in contact with the sales girl. Not able to return it. Put dispute on credit card. going to lodge a police complaint as I don't find any other options.UPDATEWent to the police and found that cheating less than 5k is not a crime. It is a civil case. We need to hire a Lawyer to recover our loss. Police did not even take complaint. That is why these people are well organized and cheating without fear. The best way to recover loss from here is don't buy here or exchange with Swarovski or lodge dispute transaction with your credit card company
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July 2023 by shivani sharma
Poor customer service, indian lady sitting in the store is completely useless. Very rude
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June 2023 by Manasvi Jain
If I could give this store 0 stars I would. She only told us after buying the earrings that there were no returns or exchanges since this store isn’t part of the real Swarovski store. Whatever you do DO NOT BUY FROM HERE. She seems nice but she scammed us. The owner is so rude and absolutely dishonest.
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June 2023 by maunik patel
All of the employees are rude. They don't take accountability of their work. Always try to slip from their words. Don't waste money here.
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April 2023 by Rajwinder Malhi
Lady was so rude came to fix my thing which is under warranty. She says its not under warranty
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February 2023 by Ritika Jain
Super rude manager.. understaffed and made me wait 10 minutes in line unnecessarily and then was completely arrogant. Would not answer any of my questions.. just kept saying search online..never going back to this location..
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January 2023 by JUDITH DAWKINS
The owner Lee is so dishonest and rude! She gives no countability to her workers for giving misleading information. I bought a pair of earrings there, the worker told me there is a 14 days exchange policy. I asked several times to be sure. I went for an exchange on day four from my purchase date, and Lee (the owner) was there and said I can't get an exchange or credit note. When I tried to explain to her what the worker told me she said if I don't leave she will call security. This store I would NEVER RECOMMEND ANYONE TO BUY FROM THEM!! I honestly think giving them one star is too much more like zero stars would describe Swarovski by Elegant Goldsmiths
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January 2023 by sarb bhardwaj
I wish I could give them zero star. They sell you stuff and in 2 days colour is gone. Charging you $200 and not exchanging you the jewelry. Worst place ever….. this place needs to close down. Disgusting staff disgusting owner.
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December 2022 by Amritpal Kaur
They have ready made jewelry.
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December 2022 by Navjeet Singh Matharu
Kind of mini store but i got what i was looking for, gift a Pen ?️
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November 2022 by Guess Who
Save ur time and Don't go to this store ever!
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October 2022 by Vjollca Zeqiri
The worst customer service, they won't exchange a bracelet that was bought as a gift, saying it's the rules and when I called the head office, they are saying I can exchange.... the lady was rude and just won't listen, I even told her ill buy another bracelet and if she can exchange the bracelet that I bought already then... but nope.... she started yelling and I hung up ????????
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August 2022 by Jasdeep Kaur
Worst customer service, went there to exchange the bracelet that was a gift but they refuse to return saying there are scratches, hadn't wore it even once, kept falling off so wanted to change the design. Don't go there they would sell and then would never return your money even if it is under given deadline.
