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December 2023 by MT
Rude, Rude, rude, lock up staff. Waited for more than 10 minutes for someone to open up the power tool lockup cage. When they pulled out the tool they didn't want me to see the box? How am I to know if this is the product I am looking for when the photo of the tool is different than the web site SKU # ?I wonder if the girl would be so rude if I was from India?I will purchase this item from another store that is not so Rude.
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November 2023 by Puja Arora
First time in 8 years I’ve found an unfriendly staff person in appliance department who is a manager there Jyoti.She was extremely rude and didn’t even any to work. We were asking her politely and before we could finish she would have an answer to your question that is NO. We were here to buy an LG tower and while booking we asked her to add the lock in the bill and she said we cannot do it. We told her that past month we bought appliances and the girl added our fans also in the bill. Then she to agreed to do it. We requested if she can page someone to get the lock for us as it’s in a locked cage she said you guys go and get it.We decided to cancel the order and she didn’t even ask the reason. Seems like she doesn’t even care if the company looses a customer. Someone in customer service was really nice and understanding but for now they lost a customer. Won’t come back at this site at least. ?
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November 2023 by Open Your Mind
Great location well stocked and helpful staff.For my clients' renovation project, Mohsin took care of my van rental needs, Shaiera at the cash with the other 2 cashiers was always nice, courteous and helpful.
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November 2023 by Derek Stapleton
Trying to get assistance here is truly a challenge. Why are items locked up when they have nobody to help you. So frustrating to ho to this Home Depot. Seriously a let down in service. The staff I did see was unable to help..different departments..so I guess it's poor management of the store as a whole. My wait time for assistance to get something I needed that was locked up was 45 minutes even when an associate was called multiple times.
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November 2023 by Edward T
Find everything you need for DIY home improvement or renovations. The place is well organized to make finding what you need easy. Staff have been helpful and seem to be very knowledgeable. They've helped me and given me tips several times. Washrooms are clean.
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September 2023 by j t
Terrible customer service! An item in their flyer, 3 different employees could not help find the product that showed in stock. No one made an effort, no one walked to the guessed location, they all said it should be around aisles at the front. No one tried locating them physically, it was 8pm and it was not busy. No one cared, very frustrating. Honestly just hire one good employee who cares to be there rather than 3 useless helpers..who dont help.
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September 2023 by Avěě Singh
Great place to shop for home or for your business need. Home Depot carries a quality products. Price are very reasonable. Very nice guidelines to locate items. Home Depot products comes with warranties and easy exchange and refund policy. Good service, Good staff and very good management.
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September 2023 by Jyoti Kapil
Alex was an welcoming and amazing Rep of Home Depot.September 3rd we cashed out at the lumber side of the store. The cashier Alex was amazing help. We needed some help at the isles he came and assisted there.
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September 2023 by Brian Bechan
Ordered an oscillating tool online and it was ready the next day for pick up. They have some lockers in the entrance area to pick up your order. For some reason the QR code wouldn't scan so I had to enter the code manually. For the most part it was an easy process.
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September 2023 by Rita Kumar
Great experience with Asad in Outdoor furniture at Trinity Commons Home Depot, I had dropped by just to look at their sale. Asad immediately offered help which is very rare in stores lately; he helped me find exactly what I needed and helped take it to my car. He was very polite, personable and knew his stuff.The only negative is that there were other staff in that department but they did not know the inventory well nor did they know the process of purchasing big items, they were all trying to help but did not know store procedures. Home Depot needs to train employees better and hire more staff like Asad who made my experience pleasant and memorable!
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August 2023 by Justin Baker
Excellent service by Thomas.. He approached us in the parking lot when he noticed that we had a large item to put in a car. He pulled out a measuring tape and measured the box as well as the space and assisted us in loading our purchase in the car the best and safest way. A very big thank you to Thomas, we really appreciated his help!
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August 2023 by Glen E. Grant
I got in and got what I needed.Store can be tough to navigate on services but when you do get help that help was knowledgeable.Had to return a couple of items and that was real easy to do.On a note thou I found same item less expensive at Lowe's
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July 2023 by Jay Morg
Was splitting my items into two separate purchases as some stuff was for my house and some stuff for a work job. While paying for the first items I was approached and told "oh sir did you forgot to scan these items?" Insinuating that I was stealing????? I said "I did not this is a separate work related purchase", to which she snarked back with an "oh" and proceeded to watch me finish cashing out...I love being profiled while I give a store my hard earned cash. Never shopping at this racist location again. If you have theft issues get security, don't sit there and harass paying customers, it's straight up ignorant.
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July 2023 by HK
Today I had the pleasure of interacting with Aditi, a customer service representative at Home Depot, and I must say that my experience was outstanding. I wanted to buy Laundry water line and other stuff. Aditi's helpful and attentive nature truly impressed me. She went above and beyond to assist me with my inquiries, guiding me through the store and providing thorough answers to all my questions.I greatly appreciate Aditi's dedication to providing exceptional customer service. Her genuine interest in helping me find what I was looking for and her willingness to go the extra mile truly set her apart. Home Depot is fortunate to have such a valuable asset on their team.Overall, Aditi's assistance was invaluable, and I left Home Depot feeling satisfied and grateful for her exceptional service. I highly commend her for her professionalism, knowledge, and commitment to customer satisfaction. She is a true asset to Home Depot and exemplifies the qualities of an outstanding customer service representative - Harish
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July 2023 by Neelu Gill
It was a great experience visiting this store today. We went there to grab some paint colours and the staff there was very friendly and helpful. Girl named Rupinder was awesome and assisted us with choosing the right & qualitative colour. Smile on Rupinder’s face was very welcoming. I think store owner should promote her work accordingly.