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December 2023 by mike maas
Anita and Pam were great help! Awesome customer service and really fair prices!
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December 2023 by Kaleigh Wenze
I accidentally broke the chain on my necklace and brought it in to see what could be done with it and they had it fixed in a very timely manner and kept me updated the whole way through. I’m very pleased with the quality of service I received! This is now my go-to for purchasing jewellery and I highly recommend to anyone looking for a good store to support :)
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October 2023 by Marie Linington
I'm so dissapointed in Charms Jewelery store in Brantford ontario. I was totally taken advantage of and ripped off. I also have the employees name that did this. I will not be shopping at the Brantford Charms again. My common law partner spends a pretty dollar at Charms every year. Shame on you. I will be letting everyone I know about my incident with Charms Brantford. I will also be posting else where to make people aware of what you are doing at that location and how dishonest your staff is. I have a warranty for the Jewelery I purchased and will be giving others all details so they can be aware and not be taken advantage of.
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August 2023 by Jared C
Got our wedding rings here. Great service, friendly staff and reasonable prices
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July 2023 by Omar Gouda
Had a pleasant experience here after dealing with Mario. I just came in to have a look with no intention of buying anything and instead walked out with two gifts for family. He was very warm, cheerful, welcoming, and left a lasting impression. Definitely recommend to visit this store if you need anything!
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May 2023 by honest reviews
I recently visited Charm with my partner, and I must say that our experience was nothing short of exceptional. We initially had no intentions of making a purchase, but thanks to the outstanding service provided by Mario, one of the store's employees, we ended up leaving with a beautiful ring and a lasting impression.From the moment we walked into the store, Mario warmly greeted us and asked about our needs. I mentioned that I had been eyeing a particular ring but again didn’t have any intention on trying it on or even purchasing today. Despite my initial hesitation, Mario encouraged me to give it a try, and I'm so glad he did! As soon as I put the ring on my finger, I fell in love with it, and my partner immediately agreed that it was a perfect choice.What made Mario truly exceptional was his knowledge and willingness to go the extra mile. He provided us with valuable information about the ring and extended warranty plan, making us feel confident in our decision. But it wasn't just his expertise that impressed us; it was his friendly and talkative nature that created a comfortable and enjoyable atmosphere. Mario made us feel welcome and engaged throughout the entire process.Moreover, Mario's enthusiasm and genuine passion for his work were contagious! He definitely ensured that we felt valued as customers, making us excited about future visits to the store.I can confidently say that if we ever need any jewelry in the future, we will undoubtedly seek out Mario's assistance. His professionalism, attention to detail, and exceptional customer service truly set him apart. I highly recommend visiting the store and asking for his assistance. With his guidance, you're guaranteed a fantastic experience and a purchase you'll cherish. Thank you, Mario, for making our visit so special!
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April 2023 by Rhonda Hurren
Mario made our day!!The best customer service ever.Awesome conversations, helpful, and knowledgeable!We spent over an hour in the store and Mario was so patient and kind.We got exactly what we wanted and walked out wanting to be Mario’s best friends. Haha!
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February 2023 by Dylan Devera
Went to find a gift for my girlfriend and Mario was super helpful, its not the first time i’ve gone to him for purchases and actually drove out here just to purchase from him again. If your looking for someone whos going to be super genuine and educated he’s your go to guy.
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February 2023 by Philippe Dupuis
Friendly and welcoming staff with excellent service. Found just what I wanted. Very nice selection and quality of jewellery too.
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January 2023 by Sue G
I was in with a friend on January 2nd, shopping at the mall. We stopped in at Charm Diamonds and were greeted by a very friendly gentleman by the name of Mario.He was very pleasant and helpful. He answered some of our questions and offered to clean two of my rings that I had bought at the Cambridge location.I definitely wanted to commend him on his great customer service skills. Thanks again. I greatly appreciated it.
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December 2022 by Miranda Davis
I had a great experience ordering my wedding band for my fiancé and myself from Pam however the pick up service was NOT great. My fiancé went in to pick his band up after being phoned that it was in and they could not find it. I phoned and asked where it was and they could not find it but Pam called back right away and shared that she found it so I went in to pick it up however when I went back into the store, the SM could not find it again. She questioned me on my name and ID which was regular however she was very frustrated she could not find and shared she could not pass off the ring to me if I was not on the account even though I ordered the ring and my fiancés name was only as a second name. The SM finally found the ring but she was very demeaning to the employees infront of me stating to them that “it is so important to put rings in the correct spots”. I felt very uncomfortable and unwanted as a customer while the SM was speaking to her employees like this. This could have been dealt with after I, the customer, had left but instead humiliated them infront of me. It was very unprofessional.
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December 2022 by Melissa Van Heurn
Great store. Large variety and lots of sparkle. Carry a good selection of yellow and white gold as well as silver jewelery. Pricing ranges from low to high depending on your purchase. Been going to Charms for many years now.
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December 2022 by matt whalen
We went into the store today and immediately we had Pam show up to help us decide on fancy pens and getting my fiance her wedding gift for the day of. Pam was very personal with us and treated us like we've known eachother for a long time. Really great experience.
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December 2021 by Quarry Staats
Always great service and prices
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December 2020 by Derek
Wonderful staff help me with my questions help me pick out the perfect gift thank you
