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February 2024 by Stabine Charles
Rude staff , they had a closing store discount ad outside their store , went in picked out a few items and he says a totally different price. When I asked him why it’s advertised as this price he told me you don’t need to buy if you don’t want ! Super rude and honestly such a scam !!!!
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February 2024 by N K
I've never had an issue with this store, and staff are good people. Sad to see the store go. Hope the company does right by the employees when it's all said and done.
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February 2024 by Gary Ferris
This company is in the process of liquidation and will be closing all 14 locations.
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February 2024 by akwinder kaur
Must go
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February 2024 by Marco Gianjorio
If they are going out of business. The should be putting everything half price
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February 2024 by David Iwatts
Guys don’t go to this store, they are a scam, the items don’t work and once you buy any item you can’t return or exchange.. if I were you I will take my hard earned money else where.I repeat don’t go there.. the reviews are from people that work there.
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January 2024 by Mike J
Great place for refurbished electronics
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December 2023 by Craig Stumpf
Good clean store,Staff were very helpful and friendly especially in helping to find a product and helping with a coupon I forgot.Great friendly store !
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November 2023 by lori davidson
Great deals at Factory Direct
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October 2023 by Boss Vos
I had always loved checking out the products they carry here, because they seemed to have pretty decent prices for everything and a nice selection of cellphones etc....However the last time I visited their store I was harassed by an employee who literally started yelling at me and swearing at me to the point where other employees had to leave the cash registers to come and walk her to the back and telling her to "grab a smoke and go calm down ". Extremely unprofessional individual I dealt with, and our interaction was absolutely uncalled for and inexcusable. I will not be coming back to this business again, unfortunately because up until this encounter with this crazy lady I really enjoyed coming here.
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October 2023 by Kailey Hawley
Had a really great experience here. The staff member went above and beyond to make sure we got a great TV in perfect condition. The other staff member helped us carry our TV to our car too. It was really appreciated and we would recommend this location for sure :)
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September 2023 by Kurtis deHaan
Bought a new iPhone here, it dosnt work and there’s nothing they will do for you. Totally not worth saving a couple bucks!!!
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September 2023 by JL Jellybeans
Everything I have ever purchased from here broke within 6 months. Invest in your products.
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August 2023 by Justin Arnold
Went to factory direct in Brantford ont and looking for a bt speaker. The electronic guy was busy helping another customer so I asked the guy at the cash if he had time to help. He helped me try out speakers to make sure I was getting what I was looking for within my price range. He found a product online they had in the back brought it out and I loved the sound so I bought it! If you need help with speakers ask for NATE !GREAT EXPERIENCE!
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February 2023 by scott cowl
This place is great, customer service is excellent, they are always there to help you if needed. Prices are quite reasonable. Would recommend.
