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February 2024 by Amber Sayles
I came for a few specific wants with no idea of brands at all and Josh helped me find everything i wanted very quickly and all the recommendations were perfect! He also did a skin scan for me so I can be matched to any foundation in the store so amazing! He is so kind, helpful, knowledgeable, and his makeup is always amazing and such a good representation of his care and experience for the company. He is a great employee to have and a great face for the store!!!
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February 2024 by Shavelle Vassell
Friendly and helpful staff. Variety of products and welcoming atmosphere
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February 2024 by JL Jellybeans
Taylor was very helpful and friendly
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January 2024 by Sarah Miller
Have always had a pleasant experience. Both Joshua and Megan are amazing and helpful. But working in the mall with them I have found all the staff to be very pleasant. Definitely a shout out to those two tho. They have gone above and beyond to help my daughter find what she needs
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January 2024 by Abby Haw
First time in Sephora the other week and had such a great experience. Thank you Kaitlyn for the best customer service!!! I'll be sure to ask for her on my next visit.
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January 2024 by Tris Tillmann
I visited this location with some gift card I got and when I went back trying to return an item they not only were extremely rude to me but did not refund my entire amount I paid, when asked about this they were speaking to me as if I was stupid, not only were they incredibly rude but they have stolen money from me, they have only been open for a month and are treating there customers like trash, if you do not want to be stolen from and treated extremely unfair then I would highly recommend you go to any other location for your shopping, they will lie to you, they WILL steal from you and they will make and talk to you like you are stupid, if I could give no stars I would, 1 star is being way to generous.
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January 2024 by Bambii’s World
Great service like always! Quick and easy in store pick up.
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January 2024 by Валюха Ветер
Yesterday a very unpleasant situation happened for me. I was in Sephora and the consultant helped me select facial care. I took the goods, paid for it, but stayed longer in the store, remembering that I had forgotten to buy something. At this moment, this consultant comes up to me again and asks me where the cosmetics I chose are. I replied that I had already paid for it and everything was in my bag. After which this consultant approached each of the cashiers and began asking if I had paid for my purchases. This all happened in front of me. Sorry, but this is very unpleasant. I don’t look like a thief, you didn’t see me hiding anything, and it’s very humiliating when you make a purchase and they suspect you. I think this was very unprofessional on the part of the consultant. Instead of asking me, then asking the cashiers in front of me, she initially could have come up and just quietly asked the cashiers. So as not to humiliate me.
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January 2024 by Ella McCormick
amazing and friendly staff! I came in today knowing nothing about makeup and hair care and Jocelyn came straight to my rescue! I will be sure to come back just to have her help me so knowledgeable and so kind! if you come to this store and ask for her you won't be disappointed! Erin was also so sweet when I walked through the door today! best Sephora I've ever walked into!
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December 2023 by Gagandeep Kaur
Thanx for this location. Wonderful staff and love your collection … looking forward to visit often. Good luck guys…
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December 2023 by Harpreet Singh
Thanks for opening, I was so tired of driving my wife to other Sephora locations. Lol
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December 2023 by Sonya Pearce
Visited the new Brantford store on opening day and I was truly impressed with the size, product selection, and the overall organization of the store. What impressed me most though was the customer service!! I was greeted by Gary -super friendly and welcoming- and then Josh stepped in to cater to my needs. Josh was extremely knowledgeable and made great recommendations! Will definitely be doing lots of shopping here!
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December 2023 by beth mulligan
I went into Sephora yesterday and had the most amazing experience because of an employee named Josh. I was so nervous and out of my comfort zone, but Josh is extremely helpful, knowledgeable and kind. I couldn't have asked for a more friendly, happy and wonderful person who knows what they are talling about!!!! I will definitely be back because of him. Thank you again Josh?
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December 2023 by Nicole R
So happy to finally have a location in our area and what an amazing experience each visit has been!! My daughter and I can’t get enough, lol. Great staff, (Gary)Grayson is so knowledgeable and friendly. He really knows a lot about the products which helps when deciding in store. If you need help seek him out!! ?Thanks Gary!!!!
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December 2023 by Krishta
Amazing location!! Everyone is so welcoming, warm and helpful! Love it
