TELUS

Cell Phone Stores , Internet Service Providers
Hours: TELUS receives mixed reviews highlighting both excellent in-store service and significant frustrations with remote customer service. Multiple customers report amazing, patient, and knowledgeable support from specific in-store sales representatives. These staff members are described as great advocates who provide top-notch, five-star service, happily help with technical issues like switching SIM cards, and go above and beyond to explain things, save money, and ensure customer satisfaction. The in-store experience is consistently praised. However, major criticisms are directed at the phone-based customer service. Customers report very frustrating experiences, including being bounced around multiple times, dealing with unfulfilled promises, and encountering representatives who pretend not to see previously offered deals. This process is described as awful and a gong show. Additionally, there is a complaint about the auto-payment system being inconvenient because the withdrawal date is unclear, unlike other bills, which may cause customers to rethink their provider. Overall, while individual store employees provide exceptional support, the remote customer service and certain administrative processes create significant customer dissatisfaction.

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1. Brantford, Ontario